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POTS number transfer

Having difficulty gathering correct info for a POTS number transport. My landline paper bill shows a 14 digit account number: xxx xxx xxxx xxx x However, my online profile shows a 13 digit account number xxx xxx xxxx xxx. I believe I was rejected for a number transfer to a different company because

Questions

282

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AT & T landline out of order

my parent landline has been out of order since December 15th. I have reported this multiple times & have been given 3 different dates the service would be resolved. Each time it has not been fixed . We are approaching a month without service. I feel like I'm just getting the run around when I ca

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61

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What to tell XFINITY my AT&T Account Number and PIN are to Port my AT&T Landline to XFinity Mobile

I'm not having any success porting my AT&T Landline number to XFINITY Mobile. I'm pretty sure it's with how the data in the request is coming over from XFINITY Mobile. What XFINITY Mobile asks for is my AT&T Account Number and PIN. In the upper RH corner of my AT&T Bill is My Phone Numbe

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164

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Default CLID in incoming calls

Hello! I have noticed some issues with SIP inbound calls to my non-AT&T landlines from customers with AT&T numbers. As far as I can see, different customers are calling my numbers using the same Caller ID. I have asked several customers which actual number they are calling from, and they a

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25

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Accepted Solution

Official Solution

My phone rings but I can't dial out -

The last few days I have been unable to get a dial tone on my land lines but it still rings with incoming calls. I checked all my outlets and they are all plugged in properly,

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453

4

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Request same Landline home phone number after canceling it

Can I Request same Landline home phone number after canceling it that I had for years. AT&T said the number will be auto assigned. Is that correct?

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33

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home phone wont makes any out going calls but will receive calls

im unable to use my home telelphone to makes a call out however i am receiving calls just fine ive checked to make sure incoming calls are not blocked and they are not so i need a lil help please i have att uverse service consisting of home phone internet and tv

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26

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Address change for Landline

Hi, We just moved to a new address and I would like to change my landline's service from the previous address to the new address (different area codes). however I called ATT and despite being transferred, I was waiting for 30 minutes without anyone picking up. Is there a direct number or any more

Questions

45

3

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Hearing impaired phone

Hello, My mother has a hearing impaired phone and the technician that installed her phone told her she had to have the internet with the phone. I have checked and there are phones that doesn't have to have the internet to work. I'm going to have her cancel her internet as this is just another bill

Questions

74

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Landline Copper to Fiber Migration Timeline?

Over the years I've been checking FCC website and the AT&T website for CLEC and I click the "discontinued service areas" tab to see the status of copper to fiber migration. I found that almost all of the copper shutdowns in the Midwest have been in Michigan and Ohio. Over the past year Indiana a

Questions

121

1

naked DSL

I have ATT landline with DSL. I want to drop my landline (too expensive) and keep my DSL. Can I do this via my account online or do I have to call? I am hard of hearing so calling is difficult for me.  Sincerely, Marge

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39

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Charges for Incoming long distance

If I remove my long distance service, will I get charged when I receive a long distance call?

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21

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Landline Not working - HELP!

I hear Dial-Tone AND a 'Voice' - ("if you'd like to make a call ..."). I press 'a' (singular) number to dial -it goes Right Back to Dial-Tone & Voice, I can Not Call Out. Callers 'In', receive a 'Busy-Signal'. No Cell Phone & I can't call AT&T Customer Service - ONLY EMAIL! ... [email scrubbed] WHA

Questions

277

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Landline still doesn’t work after 36 hours

The line has been out since Wenesday around 2pm. Report said it would be fix by 9am today ( Thursday) It is now almost 11.30pm Thursday night and the line still doesn’t work. Phone # (Edited as per community guidelines). Please help

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35

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Why is ATT still charging me for services I don't have?

I had my Telephone landline disconnected (including DSL) 2 months ago. ATT is still billing me for it. They are taking it directly from my charge card account. ATT has now stolen a total of $256 dollars from me so far and there is no indication that they are going to stop any time soon. There is no

Questions

606

21

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Accepted Solution

Official Solution

Remove (or move) old BellSouth Pedestal

There is an old BellSouth phone (POTTs and DSL) on my property line. I’m not sure if any circuits are even active.  I want to remove it, or if there are active circuits to my neighbors, move it into the 5’ easement so I can install a fence.  Can someone suggest where to start or who to ca

Questions

481

4

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Catch-22 when trying to create user id for landline account

I need to set up an online account to report that my landline isn't working, but the system uses your landline to send you the verification code to create your account. So I need a landline to report that my landline isn't working. Is there any other way to get a verification code?

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23

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AT&T traditional Land Line phones

We have not had AT&T landline service since December 11 and today is December 18; and there is no cell phone here so I am relegated to communicating with AT&T via their Facebook Page, emails, and Twitter ("X") and I keep getting one promise after another that the service will be back on such

Questions

303

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AT&T does not want to support conventional landlines and lies to their customers

I have invested over 7 hours with AT&T, in getting an 88 year old a conventional landline before Christmas!! It all started when we were forced to put our 88 year old into assisted living. I thought it would be easy to transfer her current service (Local landline) to her new home.   On the

Questions

244

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No dial tone

My land line has no dial tone. When I call customer support the automatron says I have another carrier I have to call and hangs up oN me. I receive a bill from at&t every month for my land line and local calls and when I ask for a live agent thru the automatron it ignores me and keeps saying con

Questions

51

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