Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Activity
Selected Activity
Max app issues

It seems that once a month my max subscription says it has to be renewed even though it’s paid through my AT&T bill and I either get a “renew my subscription” message or that it’s unable to connect to my provider

Questions

45

2

0

Accepted Solution

Official Solution

Hbo max expired

I have hbo max with my plan but now it's telling  me my hbo max prescription  through  att has expired 

Questions

3.3K

5

Max access denied

Can’t verify subscription

Questions

25

1

0

Accepted Solution

Official Solution

Fraudulent account/Identity Theft

Stolen account information & set up Fraud Service

Questions

730

5

AppleTV not recognizing the DirecTV login

I'm trying to update to the new HBO Max app on the AppleTV. It's not working. Even though my iPhone device is the account specified ([email scrubbed]) I cannot enter a valid password, and my iPhone isn't getting a notification to log in. I think it's because the AppleTV isn't offering the "login t

Questions

63

1

0

Email verification

Why don’t you numbnuts do simple email verification instead of letting me get all the mail meant for your customers. They should not be getting all correspondence on account at my address, none of my biz. 2923, email verification!

Questions

25

1

0

TV

I am expecting a credit on my next bill for all the channels that I pay for and cannot receive due to your negotiations.

Questions

51

2

Max not working

I can't login to my HBO anymore. It says it can't verify subscription. I haven't changed my plan at all so should still have access to HBO. Please help me fix this. Thanks, Tiffany Roberts

Questions

2.3K

1

0

Hbo max won’t reconnect

I was using max through AT&T and it randomly disconnected, now every time I try to reconnect it says “Can’t Verify Subscription”. It works flawlessly in my living room that has been connected, but for some odd reason my phone doesn’t.

Questions

170

2

0

Billed for Max when I have it through my ATT plan

Need some help. I keep getting billed on my Apple Card for $14.99 a month for MAX when it is included in my plan. I have looked everywhere and cannot locate where I have a cc number loaded for the service. In the app it states that it is included in my plan! Help!!

Questions

281

1

0

Max Can’t Verify Subscription

It looks like you don’t have access to Max through this provider. If you think this is a mistake, please contact your provider directly. You can also try connecting through another provider. Clearly, this is an error. When I asked Max why I am getting the error, they state it is because AT&T

Questions

110

1

0

Unable to use our provided HBO MAX Benefit

We currently have the Unlimited and More Premium Plan that includes HBO MAX. We have not used HBO MAX through ATT because our internet and TV were through XFINITY and it included HBO MAX.   We have canceled our cable and I am trying to sign into our HBO MAX through ATT and it says that I

Questions

94

2

0

Accepted Solution

Official Solution

HBO Max Sign In Error

Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homep

Questions

971

8

0

MAX can't verify subscription, ongoing for more than a month

I  want to be able to view HBO Max by courtesy of my Unlimited Elite account and I have spent an unbelievable number of hours on-line, on chat, one on one with AT&T “Support Associates” who clearly had no idea what they were doing.  I was led over and over through the same steps, eithe

Questions

56

1

0

"Can't verify subscription" error when trying to sign into Max

Max is included with my wireless plan, and it says so in my profile info and plan details on my AT&T accounts page. Whenever I try to sign in/connect provider, I continually get the same error message: "Can't verify subscription." I have not changed my wireless plan and I have always had access

Questions

280

1

0

HBO, HBO Max on Direct TV

I subscribe to HBO Max as an Amazon Channel on my Fire TV streamer. How do I get my HBO  ubscription on my Directv Service. How I do this.  I paid for the the subscription using Prime it is easy to add, and easy to cancel. Please let me know how to add this to my Direct TV. Last year

Questions

511

6

0

Cant Log into HBO MAX

I just found out I get MAX free with my cell service but no matter how I try to access it I can't log into it.

Questions

272

5

0

Accepted Solution

Official Solution

HBO Max to Max

Now that Warner Bros. Discovery has announced Max, for those AT&T subscribers who still have a free HBO Max subscription, will AT&T continue with their promotion for Max?

Questions

27.4K

62

0

Can't verify account for Max

Ever since I've changed to Max can't verify account I tried every solution work to find when wasHBO Max

Questions

73

1

0

Cannot sign in to max with ATT on iPad since change

It simply doesn’t work anymore and forces use of the app so I cannot use the website either. worked fine before change to max app.

Questions

328

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.