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HBO Max Still not working

On October 4th I posted here https://forums.att.com/conversations/max-login-installation/hbo-max-not-working/651cf576727f6c69fa4278df I was asked to continue in DMs and we went in circles pretty much until I was passed off to HBO Max support on October 24th. HBO Max support has now passed me back

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101

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Active HBO Max Subscription through AT&T - but no longer an AT&T customer

I closed my AT&T account a couple years ago because I moved to Canada, where AT&T is not available. I must have had an HBO Max subscription attached to it. As of lately, I have received emails from HBO Max about managing my subscription. I reached out to HBO Max and all they can tell me is e

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54

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HBO Max access for others on my account?

Hello AT&T community - Maybe you’ve figured this one out? I’m lucky that I can access HBOMax from my AT&T account - no problem. But I have 3 other family members on my account, and since we switched to Unlimited Elite last week, they each received a text telling them they have access to

Questions

6.2K

10

Maintaining my Max account if I move from DirectTV to Hulu?

I have had an HBOMax (now Max) subscription with my AT&T Unlimited Plan for as long as this has been around. I no longer need or want my DirectTV subscription and would like to downsize to Hulu.My question is, will I lose my Max subscription? I realize I may not have HBOMax "live" through Hulu

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39

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Can't sign into Max like others

This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7

Questions

808

17

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Can’t verify subscription Max

I haven’t been able to sign in with Max. My AT&T plan covers it. I don’t have SSO enabled. I’ve tried multiple devices. It states “can’t verify subscription”

Questions

1.6K

18

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Official Solution

Error message optical

Every time I try to turn the volume up or down I get the error message "Optical"

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18

3

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Closed

Download Movies

HBO Max will not allow movies to download. Just buffers then nothing

Questions

137

1

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Official Solution

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Trying to login to HBO max using my Att login info and I’m getting “can’t verify service”

Questions

8.5K

16

Help please! Where's MAX?

Hello there! So I feel like I really got bamboozled in switching services to AT&T. I was told by the representatives that signed me up that there were streaming services available after repeatedly letting them know that Id need to factor in those services that I had with T-Mobile in making the

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31

0

0

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Official Solution

How to restart

I tried to reset my wireless and it is not restarting

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16

1

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MAX activation/ login issue

I am unable to sign in/connect my account to MAX. My account shows that max is included, but I have no activate or start streaming tile. The first time I tried connecting the account it said that it couldn't be verified and to contact att. Subsequent attempts indicate that the user ID is password is

Questions

60

3

Equipment Non return fees

I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

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11

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"Can't Verify Subscription"

I have the Unlimited Elite Plan and have for quite awhile, which says that it has HBO Max included. However, when I follow the process to login using my AT&T account credentials, I'm getting the error "Can't Verify Subscription" and tells me to contact my provider. Any assistance in getting thi

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25

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Official Solution

Closed

Direct TV missed appointment

My appointment was scheduled from 8am -12 pm and technician did not show I have called technical support multiple times and told my call was escalated no one at this company can tell if or when the technician will show. I am told the technician will not answer the phone. I was also told that a local

Questions

39

4

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Unable to activate or access my HBO Max account that is included with my wireless service.

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

Questions

103

1

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direct tv equipment

I signed up for direct tv in jan. 2023 and got it all set up and starting in July my equipment works about 10 minutes and says no service and buffers on all tv's and I called in and went thru hours of steps to fix problem and never worked. So they sent me a new box for main reciever and hooked it u

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19

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HBO Max not working

I have had ATT fiber 1000 with MAX since it was available in my area for a couple years. When I initially got the service I played with the HBOMax subscription but stopped using it. I recently went to use it again and I can not get it to work. I log in to my max account and it wants to veirfy with m

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35

1

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Official Solution

I need my PUK code please I locked it on accident

My phones not working

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38

1

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HBO Max

I have a mobile phone plan that includes HBO Max and i've lost access for some reason over the last few days. When i try to sign in to HBO Max through ATT, as i've always done in the past, i am now getting this message: "It looks like you don’t have access to Max through this provider. If you think

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22

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