i'm having a problem with my router intermittently switching between wired and wi-fi. When it switches, I get put on hold on Microsoft Teams calls. I have a Microsoft Surface Book 2 and I've updated the firmware on the dock. I tried a new dock, same problem. I tried a dock from a Surface Book 1, sam

Received 5 static IP address from ATT. Using first usable to connect our Cisco Meraki security gateway. Also have a security camera server that's connected directly to the Cisco Meraki security gateway and receiving a vlan IP Address from the Cisco Meraki security gateway. However when trying to acc

I am a member of the HOA of my local neighborhood of ~450 $500k-$700k homes in metro Atlanta and need help on who to contact at AT&T about an incomplete installation for our community. In September of 2021, AT&T came and laid the flags across the entire neighborhood preparing for AT&T F

When I moved to my apartment in June 2022 I arranged for my router to be delivered on the day of my arrival - instead, AT&T decided to send it a week earlier than I specified and it was, of course, stolen. After being without internet for the first two weeks (I called and got a replacement route

I have been trying to reach someone with AT&T Risk Management for over three weeks now with no success! I have called every number that every AT&T representative has given me.  I was finally able to get a voicemail recording at the number 1-855-365-4976.  Recording says to leave a

I've set up my network using ATT Smart Home Manager but I don't see any directions on how to set up a guest network. Any help would be appreciated.  I have a BGW320-500 Gateway.

I've called different #'s twice and reported once on "chat" for the situation shown below. After a series of tornados went through Locust Grove, GA on January 12, 2023 the power and other lines were knocked down to the ground.  About 4 days after the damage occurred Central Georgia EMC replace

I was due $500 in rebates for signing up over a year ago, online, for fiber internet. There was a glitch on the website that chat couldn't fix. So I had to call in and it took some time and multiple customer service and techs to get m signed up for a fiber line. I still can't properly login, so I ha

Greetings, I've recently moved into a new community of new Contruction of 55 homes located in Sacramento, CA area. Was excited to learn that there was AT&T fiber available across the street, but when I attempted to sign up for Internet, I was surprised that all that was available was DSL! and o

Is ATT blocking outbound SMTP for onsite Exchange email servers?

Does anyone know why it's taking so long to get the copper internet upgraded to fiber? I've spoken to several representatives who give me a time frame of when it's supposed to be available at my address the date comes and goes, then we're still stuck with Copper DSL speeds, up to 5mbps. AT&T is

Out of the nowhere Monday I have been unable to watch Amazon Video, Disney Plus and Pandora on my Roku TV. The video will try to load and spin and spin and time out.  I can load it fine on tablets and phones on the same WiFi, its only the Roku TV that has the problem.  No issues with Netf

Hello, I have spent over 8 hours over the past two days on the phone with customer support attempting to change my address. The address that you have on file for me is wrong. My actual and correct address is something different. Because I actively have service at at the correct address, the

​I contacted Sedgwick at ​​855-365-4976 ​​as directed by the @ATTHelp  post  about yard damages/repairs. I spoke to two representatives and the 2nd person said that someone will call me within 3-5 business days to schedule a visit. It's been 7 business days and no one has contacted me

Hello, I have been with Comcast Business for years. I just switched to AT&T Fiber and have moved everything over fine but I am having issues with my mail server. No email can be sent out or received.  For SMPT I am using port 25 and 587 as alternate.  For Pop - port 110. I have t

I disconnected the old Gateway and installed the new one but it cannot be connected from AT&T Gateway router to computer and Uverse. All the lights stay on the new Gateway. Have the WI-fi connection and even reboot the power and reset the back of the Gateway but still no connection. The smart h

It is happening at my home and my neighbor home , so it is not my router. I’ve called att customer service several times. Always resetting the router but never accepting there is an att issue. Dropping is after 6:00 pm to 11:00 pm mostly. My neighbor has the same issue at the same time. I asked for

My name is Caroline. My husband and I are building a new house. Our parish wanted to install our water meter at our new house.  Before the parish installed the water meter, they called to get a fiber location. Att did not show up. The next day, our neighbor called ATT saying their internet did

I setup a business internet account in person in an AT&T store. A technician made a site visit to my business and informed me that they would be able to install fiber internet and someone would be in touch. After not being contacted for a week, I re-contacted the salesperson and he set up an app

I set up my internet today, my smart home app is all set up, and yet every so often when I try to browse certain websites (seems like .org seems to be a culprit), I get a pop-up telling me I need to register my account or download the smart home app.If I click continue, it has me enter my account nu