I just moved in to an apartment blindfolded. My landlord said the previous tenant had att but when I got there the ont box was gone, only a black cabe with a green tip was sticking out. Now I can’t even schedule an appointment because customer service doesn’t understand that what I’m missing is the

AT&T customers are having an issue accessing fidm.us1.gigya.com. Requests are timing out at 12.81.131.73 (owned by AT&T) within the traceroute. I am an AT&T customer and I'm able to reproduce this issue.

I recently bought some smart plugs for my home and found out that they only support 2.4ghz and my internet is set up at 5ghz. I live alone and play a MMORPG in the evenings and wonder if I switch to 2.4ghz will it affect my game play? Also, how do I change it from 5ghz to 2.4ghz?

I just got AT&T fiber set up today with 1 gig plan, and was using an ASUS AX3000 with Xfinity before. I have two AiMesh nodes which are also ASUS routers. I followed instructions that I found on here to allow me to use the ASUS AX3000 as my main router 1. IP Passthrough with dynamic setti

Is there an outage in my area and if so when can I expect service to be available?

Hello - in a house, just had ATT Fiber 300 installed. The gateway model is BGW320.  I have my desktop PC connected w/ LAN cable to the back of BGW320.  I have run the speedtest.net speed tests repeatedly over past couple days.  Best I've seen is ~220Mbps download - supposed to get 30

If I would have business account, would ATT fix my int outage within few hours?

I would like to use my computer running linux as a server for a website and minecraft, I would also like to connect it to a domain I own. To do this I need a static ip, which I cannot find info on how to buy except for talking to support.

Hi, I am currently one of the board members of my HOA. We are very interested in having AT&T Fiber within our community. I understand that having Fiber is based on multiple factors and so on, however, if you view the information I have provided, most of the infrastructure is already in place ar

An AT&T contractor installing fiber-optic lines damaged my pool drain lines, ruptured a gas line, and damaged a sprinkler line. I spent three hours on the phone on with AT&T representatives on Thursday, May 5, 2022 with no results.  I was transferred from department to department. 

​Hi,​ ​Had a service call and the fiber I still not burned. I live in an apartment and it's in the walking path of the residents. Who can i contact to finish. The call has been completed almost 2 months ago. I can be reached at (Edited as per community guidelines) Candice Carpenter or email [emai

Hi, Folks, We had a working system with fiber internet, BGW 210 router, and a single 4921 extender. It was working well. Maybe 1-2 months ago (not certain, but maybe in association with power outage?) the extender stopped working. There is no steady green light on back, just blinking eNet light (the

Lately (past week or so) my streaming audio/video chats freeze and at that time I have no internet access at all (attempts to run fast.com tests will fail with a 404 error on the page). These outages last between 10 seconds and a full minute. I have a router behind my gateway, which is running in

Barrett Ave, San Jose, Fiber internet outage. Is it being fixed?

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

We are trying to resurrect the grass in front IN an effort to perk up our community views and home values. We are the corner lot and everyone can see this area. It took some money for the dirt and seed, but it took over 2 weeks of work and watering to get here. We were excited to see the growth and

Internet down 7 days

​How do you tell a customer to wait 6 months to receive a Visa gift card and later tell that same customer, "well, if you didn't report it within 120 days (4 months) you forfeit it."? The fact that after 12 months it hasn't arrived proves that it's a scam and you never actually issued an order to pr

Good morning! I continue to have inconsistent and unreliable fiber internet service, despite five or six technician visits over the last six months. Technicians have replaced the cabling, terminations, the modem, yet we continue to have problems. The technicians will come, it will work for a few day

Every week or 2 I have to redo my ACP Program because AT&T keeps sending me a bill when I approved for 100% fee free Internet. I am disabled and its getting frustrating as (Edited per community guidelines) to keep doing this. I call and my bill gets set back to free, then a few days later I get