Last week Att had workers installing fiber optic cable in the ground through out my subdivision. They did a wonderful job patching up my grass. My wife and I couldn't even tell that just a few days ago there was 3 foot holes in yard, one on each side of my driveway. Our first impression was great jo

An ATT underground vault sits under a sidewalk on a hill. My building goes straight back on the same hill, next to the vault. The bottom of the vault is about midway through the wall of my building. When it rains, the ATT vault fills with water from underground conduit. That water floods my building

I have several Teckin smart plugs that no longer work with my new fiber internet connection. Any suggestions?

Hello folks - I am an existing ATT internet (DSL) customer. And about to try the upgrade to Fiber.  I understand that it requires all new wiring inside the house.  Will ATT wire the gateway/router anywhere in the house I want, or will they only place it in the "easy" locations that requir

I am an AT&T Fiber customer in Houston, Texas. For the last week or so, I have had issues come up daily 2-3+ times in a 24 hour period where I completely lose all internet connectivity for around 90 seconds, then it comes back for several more hours, then this behavior repeats again. First, I s

I have been on ATT Fiber for a little over a month. So far, I'm somewhat disappointed with the WIFI performance of my BGW320. So, I'm thinking I will put it into passthru mode and set up a mesh network with my ASUS routers. This will be a first for me and if I foul it up on the first pass, I would l

How do I get an accurate ETA for an outage. AT&T keeps moving the committed time to resolve the outage

I got AT&T fiber and have tried to livestream on sites like discord and twitch but when I do my ping shoots up to over 9K. Internet is fine every other time but as soon as I start a livestream session about 10 minutes in my ping will reach crazy numbers.

I was told when activating my fiver service I would recieve a $350 gift card and only received a $50 either fix this or I'm gonna cancel the service. I don't want to start a working relationship with a lie

Hi, I'm a new AT&T Fiber home customer. I just signed up and activated my service at the beginning of March. I've been getting this suspended access message on certain sites recently. It got really bad one day and I couldn't access any websites from my mobile phone, and I called into ATT support

Do installers run ground rods for residential internet?

Built a new home in development in Reno, NV. I scheduled AT&T Fiber service on January 31, 2023 for February 28, 2023.  My home is equipped for Fiber.  My neighbors have AT&T fiber.  On February 27, 2023 I received an email from AT&T that my service would be delayed until

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

I have tried to customize settings to set up a separate password for the 2.4 radio. It seems the 5G is the overpowering signal rendering my wifi cameras and low budget security system useless (my older semi smart TV's don't see 5G either).  I went back to the old Spectrum router and could rebo

We have AT&T fiber internet with modem, wifi and Direct TV now it is slow and has a reduced range within the house. I have tried restarting all devices including all phones, modem and TV relievers. Still slow and reduced range for reception on wireless phones. ??? Need att technician to check

I am extremely frustrated and very, very upset. I have an exposed cable inside my backyard for more than 3 months, I have contacted several times some technicians have already come to my residence just to confirm the exposed cable but NEVER to solve the problem.It is truly absurd to have an exposed

Nov 1 2022 my new fiber account is started and I begin receiving fiber at my new home. The service is good. I had choices and chose ATT for 2 reasons. $250 reards card for new customers and no contract. March 10, 2023, I am sitting in my office mind wandering on a Friday afternoon and think 'wha

Hello folks 1) what is the make/model of the router/gateway that you get? 2) does that equipment give you the ability to control whether WIFI is ON or OFF? (unlike most people I like the ability to turn it off when not needed and rely on dedicated lan lines only; i currently have the older ATT inter

​We are having issues with our clients getting to our website when they have ATT as their mobile service. We don't have the issue with any other service providers.  What can we do to get this resolved?​

​Hi beautiful people out there,​ ​I am currently using ATT fiber with BGW320, and I am having problem with port forwarding using my own router.​ ​My current set up is that, I did IP passthrough to my router, and having my NAS connecting to my own router. I have port forwarding set up with my own