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SHM lag in reporting devices joining

When I turn on my laptop and join the network, I get an immediate notification on my smartphone about a new device joining.   Last night I joined the network at 8:30 or 9:00 PM.  And got off midnight.  I happened to notice the phone in the early hours, and it reported a device (the sa

Questions

17

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Using Asus Router with IP Passthrough on BGW320

I'm trying to use my Asus 802.11AC router instead of the ATT provided BGW320. I want to be able to change the DNS so that I can run a network-wide adblocking service. I plugged in the asus router, connected it to the bgw320 via ethernet cable, went into the bgw320 settings and turned on ip-passth

Questions

4K

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Fiber installation

I work at a Prek-12th grade private school and we were just told by an AT&T contractor that they are going to be installing fiber lines starting Monday that will cause power and internet disruptions to our campus. We have one week of school left and our High School students take their finals all

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50

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Internet speeds coming out of modem are much lower than speeds coming in.

I know that I will not be getting all 1 GIG of the fiber that I pay for, while I do get the 800-900 mbps for my download speeds, I only get around 110-130 mbps for my upload. I have rebooted my modem as well as restarting my PC several times to try and resolve the issue. I am using a direct ethernet

Questions

94

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Upgraded to Fiber — LG Channels still buffering

We recently upgraded to Fiber. Our LG Channels still dropped and buffered endlessly.  ATT called me to upgrade to a better fiber plan, supposed to be 25 times faster.  Still buffering.  What gives?  It’s not like a have a ton of devices, and I don’t do gaming.

Questions

56

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Constant disconnects

My AT&T internet is the worst. It is constantly disconnecting and losing service.  The technician has been here several times, replaced the router, checked all the lines and says I’m good to go.  Soon as he walks out, bam it loses signal 5 minutes into a movie.  I am fed up with

Questions

57

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Accepted Solution

Geforce Now Reward

I was supposed to receive a free 6 months of Geforce now after signing up for ATT Fiber, but I didn't receive anything. After contacting the rewards center, they said they didn't see any such reward on my account even though there should be one. They then also said they couldn't manually send one ei

Questions

45

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Billing Issue

I am disputing a service charge on my AT&T bill and was supposed to have a Billing Department Manager reach out to me by phone to discuss my issue. I have not received any call and want to pursue tis to the next level to get resolution.  Any suggestions?

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19

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Connection drop outs

We have never had any issues in the past. ATT has been rock solid for us since they brought fiber to the neighborhood, but I can confirm a very annoying connection issue is happening at my house. Also the same issue happens when I?m wired directly to the router so it isn?t a WiFi issue. I get short

Questions

81

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MAX Sign-In

My account is supposed to have MAX included with my grandfathered plan, but when I sign in with AT&T as my provider, I am told that my account is not valid. Please help.

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13

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Damage to Property Claim

We have attempted multiple times to call the Sedgwick group due to damage to our sprinkler system from AT&T digging in our yard. I have tried the # 800-288-2020, left messages, and have yet to receive a call back. What is the next step?

Questions

22

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Accepted Solution

Official Solution

How/can you change the DNS

I just got AT&T Fiber Internet they installed the Humax BGW320-500 Gatway. I was looking under advanced settings and setup. I did not find anywhere to change the DNS to one of your own. Can the default DNS be changed in this gateway? Can you even change the DNS when using fiber. I could not find

Questions

108

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What does the marking mean?

Worried it indicates they are installing fiber and will be tearing up my trees and beloved garden.

Questions

53

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Accepted Solution

How To Make Dedicated (Valheim in Unraid) Server Reachable?

Hi there, I'm looking for assistance in allowing those outside my network to see & connect to my Valheim server, which is setup locally on my Unraid machine. I've read countless threads on this and no one seems to be doing it with AT&T without using the IP Passthrough mode. I have already se

Questions

40

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Address Validation for Fiber

Our subdivision just got fiber ran to it. A tech walking door to door said we'd be eligible for a free upgrade to fiber considering we already have AT&T's Internet 50.Then the Tech said he called in and for some reason our address was not preapproved even though directly across the street they h

Questions

27

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I think my internet disconnects intermittently .

After a few hours or a day one of my IOT solar combiner gateway disconnects. It does not automatically reconnect.  A search of this forum suggests the ATT router goes down intermittently (maybe when not used for a certain period?)  How  do I configure ATT internet to be "always on"?&

Questions

29

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Accepted Solution

Official Solution

Closed

AT&T Easement Question

I would like to talk to someone about a AT&T easement on my property in Flordia, Do you have a email contact address I can send my question?

Questions

79

4

Letter of No Objection needed for ROW abandonment

I am in need of a Letter of No Objection to right of way abandonment  in Tomball, TX.  The City of Tomball requires this effort produce this letter from the specific utility company, AT&T, in this case.   I need an email of the proper individual in the area to send the surve

Questions

21

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Accepted Solution

Official Solution

Can I change from 5.0 GHz to 4.2GHz?

I need to change so I can connect my security cameras.

Questions

30

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AT&T Fiber: What will happen to free Max subscription?

I asked this question earlier when Max was HBO Max but would appreciate some specifics if possible now. Will AT&T Fiber customers still get Max for free after 6 months? If so, will it be the Ultimate plan with 4K streaming? Thanks in advance

Questions

167

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