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AT&T Destroyed my water main and plumbing

AT&T came to bury our wire. Ripped out my water main on Thursday 5/16/24 and it is now Sunday 5/19/24 with still no resolution. Plumber says an entire new line needs to be done through my attic and down my walls. Destroying my home that I just bought and refinished myself for the last three mont

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65

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USA based customer service

Considering the recent data breach mess; how do i speak to someone not reading off a (Edited per community guidelines) script. Is there a department where I can speak to someone in the continental USA. Do better AT&T

Questions

26

3

Official Solution

Where do I make an exception when it comes to unblocking a site?

Was in AT&T Manager trying to find out how to unblocked a site. Could not find where to make an exception as I know the site is okay.

Questions

331

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port 22 access via remote connection

Our business just switched to AT& business fiber (uverse). Previously we had AT&T MIS (managed internet service). While on MIS our tech guru was able to access our system through port 22 via our static IP. We allowed his IP address to connect on our managed switch (the only one allowed). t

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12

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Everyone on block has ATT Fiber but me

Both next door neighbors to either side of me have fiber from AT&T and I still do not after 5 years. This is in Fraser, MI.

Questions

27

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High Download Speeds Slow webpage load times

Hoping someone has come across this issue before. For the last few days all devices (including those connected to Ethernet) across the network are experiencing slowness in loading web pages, streaming etc. The ATT ping test comes back fine ( Downstream 990, upstream 910, average latency 27). I've re

Questions

38

15

0

Accepted Solution

All the houses around mine have fiber available. Not mine.

How can this be correct? AT&T's fiber internet availability tool shows that fiber isn't available at my address, in fact no AT&T internet service of ANY type is available, and yet when I check any of the houses around mine I see that they all have AT&T fiber service available (see marked

Questions

84

9

0

Accepted Solution

Replaced Router/Gateway in passthrough, now different traceroute behavior?

I have a pfSense firewall setup behind my gateway which is in passthrough. This week while troubleshooting something else I did a traceroute from within pfSense and observed the first hop was on the same public subnet as my public ip address (for example, if my public IP was 64.58.104.100, the first

Questions

41

3

0

Accepted Solution

Closed

Self Install - Missing service box?

Assuming there should be a service box mounted here.

Questions

1.2K

6

0

Are your rewards just a scam!??

I was told over the call that I am eligible for $400 in Visa card for starting a new home internet fiber service with AT&T at 1000mbps. I only went with the service for that reason. But now it’s been a month since my service started and they are denying of making any such claim. So far I have be

Questions

21

9

0

Accepted Solution

BGW320-505 Modem-Does It have its Router capability to do port forwarding and port Triggering?

I just got Fiber installed and was looking in the modem. I don't seem to find any real router functions in there. My question is on the BGW320-505 Modem-Does It have its Router capability to do port forwarding and port Triggering?

Questions

50

5

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Accepted Solution

neighbor down the street has fiber I dont

8500 block of lookout mountain ave Los Angeles CA 90046 States no fiber internet but 8400 block States it does. Is there a timeline of when the rest of our street will get fiber? its been 3 years like this.

Questions

32

2

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Need help from AT&T to investigate a bad route

I have AT&T 1 gig fiber and my brother has Comcast 1 gig service and lives about 2 hours away from me. Whenever I transfer files to him, the average speed is 2MB/s! With 1 gig upload, I'd expect to get -AROUND- 90MB/s. I only have this slow upload problem to him, nobody else. I have tried conne

Questions

89

28

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bgw 320 500 tech manual

Has anyone seen a tech manual for this new combo ont/router/wifi unit? I have the generic thing that shows how to hook it up, but i'm trying to figure out DMZ, subnetting, port forwarding, etc. I've logged into the x.x.x.254, and there's some explanations on each page, but not much.  &nb

Questions

18.3K

7

Closed

Risk Management & Property Damage

We’ve had an AT&T fiber line installed for our neighborhood right next to our mailbox. My sprinkler system‘s piping was damaged by their 3rd party installer. Now, we have a claim number that’s been active for almost 1 year without resolution. We’ve emailed, called and no responses. I spoke yeste

Questions

423

3

0

Accepted Solution

Max doesn't think my account exists

On 5/16/24 I started having an issue with Max being unable to authenticate my account with ATT. I spent time working with ATT and they see I should have it so they sent me over to Max. I just spent half a week going back and forth with Max only to be told to bring this back to ATT to have my account

Questions

24

7

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I need link to create a business support ticket

Can't find anywhere inside the ATT business portal to create a support ticket.  

Questions

12

1

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Sprinkler not working

AT&T installed Fiber in our neighborhood. digging holes in our yards. Now my sprinklers wont come on.  Who do i call to get this fixed?

Questions

20

1

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Property Damage by att fiber optic installation

Last week Att had workers installing fiber optic cable in the ground through out my subdivision. They did a wonderful job patching up my grass. My wife and I couldn't even tell that just a few days ago there was 3 foot holes in yard, one on each side of my driveway. Our first impression was great jo

Questions

4K

13

BGW320-500 WiFi configuration issues, drops clients and client indicates "bad password"

Only a few months ago I received a BGW320-500 self-install kit to replace our BGW210-700. (We've had 1G fiber at home for a few years; in suburban Atlanta market.)  During an outage, AT&T CSR *thought* the 210 had failed, I wasn't so sure.  But here we are. Via the new gateway's web

Questions

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