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Upfront cost to get a lower rate

In order to get my internet lowered to 40 bucks a month, AT&Ts requirement is to pay the first year in full , 400 bucks. Which would mean 2 months free . Then it is a monthly after that.  It seems like a good deal but to pay that amount in one payment seems like a lot… anyone else do this?

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15

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Slower Internet

I have 2 xboxs, a tv, and cell phones. I consider it a typical American household.  How can I get service better so it does not lag when my kids are on their xboxs and I am watching tv?  I usually take the phones of WIFI but I don't think I should have to do that.   Any ideas

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23

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Accepted Solution

Official Solution

How can I remove a device

An unknown device appeared on my account and is using my wi-fi. I want to remove this device. Pausing has no effect.

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179

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Canceling A Order

Why won't you cancel the order I placed last Friday because I don't want to pay $ 135.00 for the internet and cable, because you false advertised on Facebook.

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17

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Delete Old Entries in IP Allocate Page

There are very old clients listed in the IP Allocate Page. These a most likely from when we had the BGW320 Wi-Fi enabled initially How do I delete them?

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64

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1st month and already issues

After only 1 month I regret switching to AT&T. When there was an issue with direct payment never received a notification. So my internet was turned off and now being charged $35 to turn it back on. When I logged in to see what the issue was I saw that $80 was paid and then it showed -$80. Maybe

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18

3

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Why own the lines and do nothing with them?

AT&T has me dumbfounded. We've lived in our home for 3 years now & we can't get high-speed internet from anyone because AT&T owns the lines on our road. We tried to get internet from AT&T only to be told they don't offer it to us. So what's the point of owning these lines other than

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37

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Access denied to nintendo.com

When I try to go to nintendo.com I get the following message, can anyone tell me why. I've not been denied access to any other webpages. Access to www.nintendo.com was denied You don't have authorization to view this page. HTTP ERROR 403

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383

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Are my short wifi outages due to old ATT modem or Linksys router?

About a month ago, we noticed that our devices would disconnect from our wifi about once a day. The outage would only last about a minute, but it would interrupt any streaming or Zooms we were using. Our setup is a UVerse modem going into a Linksys router. We have power cycled both several times dur

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16

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How can I check traffic usage over a DSL Connection?

How can I check traffic usage over a DSL Connection?We have a Direct Internet Access (DIA) Circuit at one of our locations. We also have DSL.  We are evaluating whether or not we need the two of them.Thanks!

Questions

32

2

Fixed wireless antenna power supply

I would like to buy a spare fixed wireless antenna power supply (Part code POE-03,Model POER0-35, SKU ATT.221000013). Will AT&T sell one to me?  If so, how can I order one?

Questions

404

3

Can’t find my account

Please help me login to activate my account

Questions

68

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Constant disconnects are causing me several problems

Firstly, I would call support but the support isn't good at all, the first time I called I spent hours just to be told to restart the modem... I have a smart TV, a xbox, and 2 computers that are connected to the internet, and for some reason they all magically seem to disconnect. Now I would s

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48

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Outage

We’ve had an 8 day outage in 94611. No transparency from anyone contacted about the issue.  Told 96 hours ago it would be 24-48 hours, told same thing yesterday. I’m seeing a lot of Sonic trucks installing new customers but nary an ATT repair truck. Are there federal regulations regarding exte

Questions

61

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Accepted Solution

Official Solution

How can I change the name of the 2.4 GHz network so it is different from the 5 GHz network?

I purchased and installed an electric curtain rod. It is able to connect through my phone to use with Google Home. It will only work with 2.4 GHz wifi. It won't connect to my phone because my phone is connected to the 5 GHz wifi. When I look in my account, I can see two networks are enabled... one t

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89

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Internet/ethernet

When I left my house in the morning the router was working fine, when I arrived home all of a sudden it was asking for a sign in like company wifi/school wifi and any ethernet cables I use don't work, the devices connect but won't provide Internet

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17

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Closed

Can’t find my account

Please help me login to activate my account

Questions

12

1

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Modem help

My modem keeps restarting, and now my phone won't even connect to the wifi. Does it need to be replaced? I've tried everything.

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18

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As of 1700 CST 4/11/23, my internet has degraded

I usually hover around 70Mbps but as of ~4hrs ago I'm at ~1-25Mbps with intermittent timeouts. From my traceroutes, I'm getting timeouts at 2 AT&T nodes. The online assistant says I need wifi extenders... go figure. The tech I talked with over chat says it's the AT&T terminal I 'get servi

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23

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Official Solution

I need to upgrade my ATT.Yahoo.com email account. How may I accomplish this?

I've been getting various emails for a while wanting me to upgrade my email account but I thot they were phishing scams. It now appears that if I don't upgrade, I will lose the email account

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66

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