Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (69.7K)

Activity
Cut DSL internet cable

I had a fence installed and they cut my internet cable. I had a tech come out and he ran a new cable and put in a bury order to come bury the new cable. I was sent a bill from AT&T for $99. Is this the only charge I will see for this? Also is it my responsibility to pay for it or should the fenc

Questions

19

1

0

Downed phone lines

Who do I call to get the downed phone lines removed from my property?

Questions

18

3

0

ATT Internet Account Suspended while Hospitalized

To Summarize my issue; I was in a severe car accident and hospitalized for almost 3 months. My internet service was suspended because the payment was under my account. And obviously I had no money in the account because I was in a coma. My phone is trash. Basically dust from the car accident. And

Questions

29

1

0

can Arris BGW210-700 be used for dsl

I'm getting conflicting information. Some places say Arris BGW210-700 will work for dsl, other say it is only for fiber.  Any advice for replacing existing 4111N with the BGW210-700.  Thanks

Questions

33

4

0

NEED ATT to remove Old Phone lines hanging from building

I purchased a property that still has old ATT phone lines hanging from my building. I need to have them removed.  Who do I contact?

Questions

78

3

0

Whats going on

I have dsl in my area but been having no service that because there is an outage but the keep giving me the round around and they dont really help with knowing when its really going to be fixed or if they just getting rid of dsl and making customers change from service i really want to know if anyon

Questions

44

8

0

Accepted Solution

Official Solution

U-verse Router setuup for FAX capability

Can the AT&T router model 5268AC FXN be used for FAX capability with the MS Fax program on my PC?  If so, how can I find configuration information?

Questions

1.2K

9

0

Att fixed wireless....

I've had this service for years. But it seems the last month I've had nothing but issues. For the past week and a half my Broadband 1 light has been going solid red. I have called and reported and set up a repair. Only to sit home not one but two days from work for them to never show up. Then when

Questions

22

1

0

Wifi Options List

It says my wifi is on, but it disconnected all of my devices in my house- when I try to find my wifi on my wifi options list it doesn’t show up. I’ve turned on/off, restarted the router, etc. but nothing is working. My AT&T home restarted my gateway but found nothing wrong with my wifi.

Questions

20

1

0

Accepted Solution

Official Solution

Policy Filtersets under reason next to UDP in my modem logs

Would someone help with the meaning of "policy [filtersets, etc.] Why are these logs going to a different destinations IP address other than my own?  AT&T Tech support does not know the answer to technical questions all they know how to do is get the internet up and running and I can't und

Questions

3.5K

6

0

I am unable to receive sbcglobal.net emails, password not working

Since Tuesday 4/18, I have been unable to receive emails on my phone or desktop computer. My password will not work on either. I've gone to currently.com and it will not let me log in either. ATT.com help has said that the system is down. When will this be fixed???

Questions

24

5

0

AT Gateway BGW320 has vents on bottom & sits on 1/4" legs - it overheats, can I set it on a computer fan?

12 year customer. No internet connection problems till they installed new style Gateway BGW320 style in Nov 2022 – which, inexplicitly, has air vents on bottom & sits on ¼” legs.  That Gateway constantly dropped connections probably because it overheated and was hot to touch.  Service

Questions

33

3

0

Internet Backup Scam via phone call and even sent us hardware to install?

Hi Community! My business received a cold call from "AT&T" stating that they are doing necessary upgrades to our internet system.   My front desk staff took the phone call so I wasn't aware of any of the conversation.  Apparently, they asked her for her name and the correct shipp

Questions

206

4

0

Internet cable on ground surface

AT&T ran a new Internet cable on the ground surface of 3/4 of our yard greater than 2 months ago, but they have yet to bury the cable or find an alternate route for the cable. questions: Is this normal practice to run a cable from the corner utility pole, around the side of our house, through th

Questions

21

6

0

Accepted Solution

Official Solution

Wifi for geeni wireless smart devices

I use wireless smart devices and I can't get some to connect. The instructions tell me that I need to use the 2.4GHz.  What do I need to do to get my router to make that happen?  I went to my Smart home app and turned off 5 GHz but that didn't work.   Can you help?

Questions

43

1

0

Why did AT&T tell me I needed to 'upgrade my equipment' when I never requested it?

AT&T called me and said that they needed to send a tech out to replace my modem. I asked why. The customer service rep simply stated, "Sometimes we just need to upgrade the equipment so our customers have the latest equipment." I said OK and asked if it would be changing anything about my plan.

Questions

48

7

0

Removing my U-Verse discounts while offering us no other options

Now you've gone and made a long time customer mad. I just saw my May bill and it is an insult and tells me that your customer service rep lied to me when he said he had restored my discounts for the next year. When you send me a bill for $320 when it was $228 last month.... you just don't treat your

Questions

23

1

0

Hot spot not charging

Hot spot puck will blink blue, red, blue, repeat. And the screen is just the charging screen. Cannot change screen and have tried different chargers and cables.

Questions

540

2

0

Can't connect the att wifi to the Playstation 4

After I choose my wifi network and put the password in the Poxy Server screen comes up and I can't get the wifi connected at all. PLEASE HELP

Questions

26

4

0

Your 5 GHz radio is disabled which could impact coverage and performance.

Hi, My internet is not as fast as I would like, especially on devices that are not on the same floor as the gateway. When I run diagnostics on the AT&T site, I get the following message Your 5 GHz radio is disabled which could impact coverage and performance. I ask for the 5 GHz radio to b

Questions

40

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.