I had a fence installed and they cut my internet cable. I had a tech come out and he ran a new cable and put in a bury order to come bury the new cable. I was sent a bill from AT&T for $99. Is this the only charge I will see for this? Also is it my responsibility to pay for it or should the fenc

Who do I call to get the downed phone lines removed from my property?

To Summarize my issue; I was in a severe car accident and hospitalized for almost 3 months. My internet service was suspended because the payment was under my account. And obviously I had no money in the account because I was in a coma. My phone is trash. Basically dust from the car accident. And

I'm getting conflicting information. Some places say Arris BGW210-700 will work for dsl, other say it is only for fiber.  Any advice for replacing existing 4111N with the BGW210-700.  Thanks

I purchased a property that still has old ATT phone lines hanging from my building. I need to have them removed.  Who do I contact?

I have dsl in my area but been having no service that because there is an outage but the keep giving me the round around and they dont really help with knowing when its really going to be fixed or if they just getting rid of dsl and making customers change from service i really want to know if anyon

Can the AT&T router model 5268AC FXN be used for FAX capability with the MS Fax program on my PC?  If so, how can I find configuration information?

I've had this service for years. But it seems the last month I've had nothing but issues. For the past week and a half my Broadband 1 light has been going solid red. I have called and reported and set up a repair. Only to sit home not one but two days from work for them to never show up. Then when

It says my wifi is on, but it disconnected all of my devices in my house- when I try to find my wifi on my wifi options list it doesn’t show up. I’ve turned on/off, restarted the router, etc. but nothing is working. My AT&T home restarted my gateway but found nothing wrong with my wifi.

Would someone help with the meaning of "policy [filtersets, etc.] Why are these logs going to a different destinations IP address other than my own?  AT&T Tech support does not know the answer to technical questions all they know how to do is get the internet up and running and I can't und

Since Tuesday 4/18, I have been unable to receive emails on my phone or desktop computer. My password will not work on either. I've gone to currently.com and it will not let me log in either. ATT.com help has said that the system is down. When will this be fixed???

12 year customer. No internet connection problems till they installed new style Gateway BGW320 style in Nov 2022 – which, inexplicitly, has air vents on bottom & sits on ¼” legs.  That Gateway constantly dropped connections probably because it overheated and was hot to touch.  Service

Hi Community! My business received a cold call from "AT&T" stating that they are doing necessary upgrades to our internet system.   My front desk staff took the phone call so I wasn't aware of any of the conversation.  Apparently, they asked her for her name and the correct shipp

AT&T ran a new Internet cable on the ground surface of 3/4 of our yard greater than 2 months ago, but they have yet to bury the cable or find an alternate route for the cable. questions: Is this normal practice to run a cable from the corner utility pole, around the side of our house, through th

I use wireless smart devices and I can't get some to connect. The instructions tell me that I need to use the 2.4GHz.  What do I need to do to get my router to make that happen?  I went to my Smart home app and turned off 5 GHz but that didn't work.   Can you help?

AT&T called me and said that they needed to send a tech out to replace my modem. I asked why. The customer service rep simply stated, "Sometimes we just need to upgrade the equipment so our customers have the latest equipment." I said OK and asked if it would be changing anything about my plan.

Now you've gone and made a long time customer mad. I just saw my May bill and it is an insult and tells me that your customer service rep lied to me when he said he had restored my discounts for the next year. When you send me a bill for $320 when it was $228 last month.... you just don't treat your

Hot spot puck will blink blue, red, blue, repeat. And the screen is just the charging screen. Cannot change screen and have tried different chargers and cables.

After I choose my wifi network and put the password in the Poxy Server screen comes up and I can't get the wifi connected at all. PLEASE HELP

Hi, My internet is not as fast as I would like, especially on devices that are not on the same floor as the gateway. When I run diagnostics on the AT&T site, I get the following message Your 5 GHz radio is disabled which could impact coverage and performance. I ask for the 5 GHz radio to b