Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (71.9K)

Activity
Selected Activity

Closed

Customer loyalty department ?

Does anyone have the phone number to customer loyalty? The one I’ve used in the past just directs me back to the main menu. Current hold time is 24 minutes, to schedule a call back is 2 days from now. Last Friday they accidentally cut off my broadband instead of AIR they kept telling me they’d have

Questions

14.5K

12

0

Broadband 1 Red Light is Blinking

The Broadband 1 on my AT&T U-verse router is blinking red. Everything else appears as it normally does. I'm online and have not had a problem which I'm aware of with that. What should I do?

Questions

39

2

0

Exterior Wire Cut

A contractor cut the wire that goes from my ATT box and runs along the outside of home. It then goes to the inside of the home.  My internet has stopped working.  Is this wire necessary?  Can he replace it?  

Questions

67

4

0

Wi-Fi Not working, can’t seem to figure out why?

My Wi-Fi box has been blinking red, and I first assumed it was the cable, but I have bought 2 new cables with no results. I can’t think of a reason why it would be broken.

Questions

37

2

0

Accepted Solution

AT&T Fibre Connection: Poor Coverage Resolution - Adding Netgear Orbi Router to extend Wifi Coverage

My AT&T Modem-Router is in the cloak closet in our hallway. The Wifi coverage was spotty & poor in some rooms so I had laid down hard wired connection in different rooms. We can't be using hard wired connection to access the Internet through a variety of devices. To improve the wifi covera

Questions

83

5

0

No internet

Connection went down today 3/24/2024 and no luck getting it back up and running

Questions

58

2

0

Using ATT connected car in Canada

I am driving to Alaska through Canada. I know I will be able to connect in the US and Alaska. However, ATT cannot tell me if I will be able to use my car's wifi in Canada. Does anyone have any experience with this?

Questions

78

4

0

New Gateway set up fine but Smart Home App is showing I need to still set up Gateway & No WiFi Network

The new Gateway set up went fine & the Smart Home App updated with the new info. Unfortunately, seconds later the Smart Home App switched showing I need to still set up Gateway & No WiFi Network. On the AT&T website it shows it can't connect to my equipment/internet. I am using an Orbi R

Questions

48

4

0

I get this message when trying to click on a game in yahho sports "cannot read properties of undefined (reading 'get')"

I get this message when trying to click on a game in yahho sports "cannot read properties of undefined (reading 'get')"

Questions

25

2

0

New construction home internet for 5 lots.

Who should I contact about wiring 5 new construction lots for AT&T High Speed internet?Location: (Edited per community guidelines)

Questions

60

3

0

Accepted Solution

Official Solution

Closed

Horrible customer service

I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b

Questions

493

5

Massive Internet Usage for no good reason!

Hello, I have seen other posts with not much info or help from AT&T, but maybe I missed something. I have seen an incredible increase in my home internet usage with no real or apparent reason why?!  Maybe I have a tab or two open on my phone, but it is just me and my boy.  My boy is

Questions

1.8K

140

Constant Problems with ATT Fixed Wireless

I have had ATT Fixed Wireless Internet for several months. It works very sporadically, and goes down at least once a day. I am forced to constantly reset my ATT router to get it working again.  Often this happens more than once per day. Any help would be appreciated.

Questions

57

5

0

Accepted Solution

Official Solution

How do I get rid of the dnserrorassist error?

How to get rid of this error

Questions

47

1

0

Closed

https://dnserrorassist.att.net/search is blocking me from access to a very important site to perform my job

https://dnserrorassist.att.net/search is blocking me from access to a very important site to perform my job. My internet service provider is AT&T. This is hindering a very important deadline that I have and it is happening with all web browsers on my Windows 10 machine.

Questions

65

1

0

Migrating to ATT FIBER from ATT DSL causing email suspension and trying to unsuspend it.

I recently migrated from ATT DSL to ATT FIBER. ATT claims they attempted to contact me that my DSL would be terminated, but I have no record of it. Before the fiber installation my original email was "suspended".  I contacted them and was told about their attempt to contact me and that the ema

Questions

84

6

0

Accepted Solution

My domain was blocked because the site had some malware. Now cleaned, how can I unblock it?

My site domain was blocked by AT&T internet. But we've resolved the malware issue on Wordpress, and now the site is clean. How can we get AT&T to remove the domain form their blocklist?Other ISPs do not block this domain.

Questions

72

3

0

Ethernet

I have been using AT&T Ethernet for 3 laptops with no problems. Now I can not connect to Ethernet. Why?

Questions

28

2

0

Accepted Solution

Compatibility of ARRIS SBG10 with AT&T internet/ WIFI

I just recently change my provider of internet/ WIFI to AT&T, my question will my personal Cable Modem ( Arris)SBG10, be compatible for AT&T WIFI

Questions

64

5

0

Accepted Solution

Official Solution

Closed

gateway replacement

Before I put the new router (gateway) in I want to know how much trouble I will have with my internet. Can I just change the router id and pw to my current settings be done with it

Questions

804

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.