I have 4 office buildings that our company is demolishing. The village is requiring a Release/Disconnection Letter from AT&T to say there is no active service or equipment under these addresses.  This is for Arlington Heights, IL.  I have not had any luck with multiple representatives

I live in a newly constructed apartment with residential broadband access through ATT. 400Mb speeds (best case - I’ve never seen faster than 200 in any test) are slower than I would expect in a community where I have had fiber connections from ATT and Google and 1Gb from xfinity. I have set up se

My appointment is set to the wrong address and I need to change it.

Waiting for ATT to notify FPL that new service pole has been installed to replace the existing dangerously rotted pole. FPL can't hook up service lines to new pole until ATT lets them know.  The delay is unreasonable and indicates ATT overlooked doing this step. Is there contact info in order

My Internet has been down since Wednesday . ATT shows my area code of an outage . They scheduled a tech for the 30th of August. Isn’t that a long time without service ??

The Broadband 2 Light on my (Modem 5268AC-FXN) is Blinking Red and the Broadband 1 light is green. I Believe they are Both Supposed to be Green. Please, how do I fix this problem?  Thank you.

I moved and canceled my AT&T high speed internet account. I returned my equipment (a Nokia Gateway / Modem) to the UPS Store and received an email confirmation that the equipment had been received. How long will it take to receive my refund (I have a credit balance on my account). Also, w

Hello, I just switched service from Comcast to ATT. The ATT router BGW320 is connected to the ASUS 24 gigabit switch for Ethernet connections. Unfortunately, my wireless connection works but Ethernet LAN does not. Strangely, when I tried to do some troubleshooting, I was able to make it work but

How do I get faster internet? ATT seems to be unable to provide faster internet. Do I need to go to another company?

I just got fiber 1000, and after gaming and running tests I have sat around 60-80ms ping in game and 36 to the nearest server on speed tests. Are there any ways to fix this other than moving closer to the server in GA?

I went to UPS today to return my old router and power supply, but they are unable to find my account number or my last name. Been on hold for two hours and can’t seem to find anyone to help me with this.

About 3-4 weeks ago, our wifi started acting up, disconnecting and we couldn't do much around the house but sit bored. Last week we had a technician come and said he didn't see anything wrong with the signal, that it may be the modem (we already had a new modem and it didn't work either.) up until t

I’ve been getting the run around from ATT . My Internet is out . I called and was told due to outage, called again I needed a new modem . Installed new modem . Now I have a problem outside my home . Repair is scheduled in 2 weeks . 3 weeks without service . And I don’t really know what is wrong with

DSL has been out 2 days now. Have rebooted, restarted, disconnected and done every suggestion provided. I can't find an outage, but tech support says there is an area outage. My modem service light is solid red and continues to return to that after each intervention. What else can I do?

Hi my name is Xavier and and I'm having problems with my Wi-Fi router this been happening for weeks that the broadband light is blinking red I tried everything to fix it but nothing decides to work as in rebooting, checking all the systems all are on my house, checking for damage and unplugging ever

I've checked the download and upload speeds several times in the past two days after having some issues uploading photos from my Macbook Air to a hosting site (Photobucket). Our download speed is 7 Mbps and the upload is running at .7 Mbps.    That is a ridiculously low number.  &nbs

Modem went out and and talked with customer support about getting a replacement on August 3rd. Promised me shipping and that my new equipment would arrive on August 5th. Today is August 19th and nothing was delivered. I called 4 times after first call and customer support always told me the equip

ATT does not have my SS number and never did

Anytime during the day the router either completely restarts or I lose service for 5 minutes as it reconnects. The router is plugged directly into the wall. Please help this is really affecting my ability to work from home.

I have been going in circles for two days and hours on ATT tech support to recover my email. Locked out on all devices. Tech support sent me to "Email" support with no help. Then I'm told to call a host of other ATT numbers all with no result. Even password reset codes texted to me do not help. I ha