Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (70.6K)

Activity
Promised $200 Gift Card for Upgrade but Never Received

I was promised a $200 gift card over the phone as incentive for upgrading my home internet package. I was told it would come to me via email, but it never did. That was two months ago. I've read AT&T responses to others in the community with the same problem. It's suggested to check spam folder

Questions

25

0

0

Problems with IFWA-40 Wireless Internet device

I have been having nothing but problems with my IFWA-40 Wireless Internet device for months now. The device was replaced a little over a year ago and has been working fine since...until about June, when connectivity became a problem. We only use this device for the phone, not Internet. Our cordle

Questions

20

0

0

Port keeps closing

I have a BGW210-700 and my attempts to forward the ports work randomly, usually when resetting the broadband connection but will just close up after a short while. My IP while set to dynamic, does not change in between these occurrences. I've disabled packet filters and firewall protections but ther

Questions

22

3

0

No Internet for 3 days

NO INTERNET!....Is been like always bad experience with At&T no internet for 3 days , and I'm pretty sure they will charge the complete bill. So many irregularities with this company. Bad services. Area of Gardena CA.

Questions

22

1

0

how to enable WPA on my router?

I need to connect my printer to the network and it's asking for WPA passphrase!  Please help!!!

Questions

1.1K

4

0

Accepted Solution

Official Solution

how do I ADD a website to my EXCEPTIONS list?

ATT internet security is blocking my access to a few websites, the web page error says using the ATT Home Manager says I can add them to my exceptions list - but when I login there is no mention of any exceptions tool anywhere.

Questions

15.3K

27

Getting technician to move modem/Wi-Fi

Can I get a technician to come to my house and move my modem/Wi-Fi router to a different location?

Questions

16

1

0

ATT equipment rental

I use my own router (ATT approved) and returned the router ATT provided months ago (they sent me a FED-EX shipping label). I find out now that I am still being charged a $10/month equipment fee for equipment and service through that equipment which ATT is not providing. Has anyone experienced this

Questions

31

4

0

Problem with synced account to my new AT&T phone number

I recently got my phone number, and when I want to create an account on different websites, I encounter messages that this number is connoted to another account. It seems it belonged to someone else, and they created accounts with it. What should I do about this issue? I cannot create new accounts w

Questions

26

1

Accepted Solution

Closed

How can I increase the speed of the internet?

Hello, The internet on my smartphone is slow, is there a way to speed it up?

Questions

37

5

0

Need ATT black cable transferred from old pole to the new pole

I have called several times to have ATT black cable moved from an old utility pole to the new utility pole so FPL can remove the old pole. A work order was entered and service technician came out, however the work order was entered incorrectly. The rep entered the work order for a down wire ( go fig

Questions

25

2

0

To Stream on Internet or An old TV System!

To See About A TV Package, Need Equipment for an old 1993 TV To Watch. Only Phone Calls To Contact. ( No Text!) It's A Landline Phone for Security & Safety Reasons. My Ex Husband Hacks into my emails & Apps. Why, Only phone Calls

Questions

19

1

0

Internet Price Increases

Monthly bill (autopay) just deducted from my credit card, and I see there is now a second monthly price increase, one effective May 15 and this one effective July 15! In April I signed up for autopay and paperless billing to avoid the price increase, so now two months later they have come out with

Questions

45

1

0

Accepted Solution

Connection Issues; New DSL Modem

A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,

Questions

53

3

0

Email address change

I want to change my email address at att. But i want to make sure i will get my emails if i do this. Att said i couldnt change it

Questions

13

1

0

Internet connectivity issue

Currently, we are subscribed to a 25 Mbps plan, but our hotspot is only providing speeds of 3-4 Mbps. We attempted to whitelist our device, but doing so causes the hotspot to lose its internet connection, even though it remains connected to our device.

Questions

25

3

0

Construction/Development

I work for a land development company and am seeking contact information to discuss area serviceability with ATT. Where can I submit an inquiry regarding new development? AT&T doesn't seem to have any information regarding this nor a guideline where we can get information. Is there a phone numbe

Questions

24

0

0

Charged for not returning equipment

As title says, I am being charged for not returning my internet equipment. The issue is that I still have internet service and have been using the equipment. I moved homes about 3 months ago and called to change my service address, which is where I believe this whole ordeal started. I began receivin

Questions

15

1

0

Service

My mother can get internet service, but my home on the same property cant? How is this?

Questions

37

5

0

Error Message: my registration has failed

While using Internet air and clicking on certain links I receive an error message that says my registration has failed, wait a few minutes and try again. If you still can’t access the internet, get in touch with us. Does anyone know what causes that?

Questions

53

0

0

Not finding what you're looking for?