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Why is our service outdated?

We currently have Internet 25, and have had it for years. They decided to install fiber across the street from us 6 months ago and we are still left behind? Why? Well, since nothing has happened a BBB complaint has been filed, and the FCC has been notified of your incompetence. You indicated to us

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HBO Max login verification issue.

I have an ATT Internet plan that includes HBO Max, but I can't log in as it says "Can't verify your subscription". Despite contacting ATT Customer Support multiple times over the phone, the issue still remains unresolved. The customer support experience has been disappointing, and I'm considering cl

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27

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att payment assistance program

hi, I'm trying to get navigated to receive payment assistance from att assistance program to pay my internet bill and home phone service. can someone help me with that?

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31

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Car Wifi not connecting to the internet

My 2021 Jeep Gladiator has the unlimited Wifi plan. It has worked fine the last two months but today I cannot access the internet.  I can connect to the system and I have full bars, but I receive a message that the service cannot access the internet on my phone.  Any suggestions?

Questions

9.2K

75

Small Business Internet 25/5 plan- went from 50.00 to 140.00 in three months?????

Hello, I am a small business owner who works out of my home.  I do have a personal home internet line that is also the 25/5 Unlimited Plan.  I only pay 80ish a month for this.  When I spoke with the Business ATT rep - I explained my situation and he told me that the above was the be

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25

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Internet down four days now

My Att internet service went down Thursday February 16, 2023 and still is not back up. Att says it’s a power outage in the area.  Really?  I cannot understand why it is taking so long to fix.  The strange part is the exact same thing happened about two years ago.  I suspect they

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83

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Arris BGW210-700 Software/Firmware update

Yesterday I had AT&T upgrade my internet service for my ISP (they use the AT&T lines). AT&T delivered a new BGW210-700 gateway. It came with firmware version 2.17.5 which is relatively old. Current versions are 3.20.x or higher. On these forums, I learned that I cannot update it mysel

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488

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Closed

Problem with Sony Bravia connection to WiFi

I have an ATT branded 5268AC device for WiFi.  I am connecting a Sony Bravia KDL-55W800C smart TV.  The TV connects to the WiFI network when I input the password and when I connect through WPS.  The problem is that the TV does not connect to the internet, even when connected to the network. Other de

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2K

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Keep AT&T, cancel Direct TV?

Is it possible to cancel your Direct TV service while still retaining your AT&T internet service?

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45

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I need am Online internet access number

Provide me a internet number I can pay for monthly

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26

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My WiFi won't let me change WPA to WEP

When i try going to the Network Settings/LAN/Wifi from my routerand trying to change the Authentication Type WPA to WEPI keep getting this error message saying"n and n/b/g mode only support WPA2 and WPA/WPA2."Can someone tell me what am i doing wrong

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33

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accessing router settings

"http://attwirelessinternet/" is the link given for accessing router settings but it is incomplete. I added .com but that comes up dead.

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47

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Security Code

Ho do I locate my Router/Modem Security Code need to know if it's WEP/WEP1 or WEP2?

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46

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My Internet 100 bill should be $65 a month, but AT&T has been charging me $71 a month.

I have Internet 100 stand alone service. I am supposed to get $10 off a month.  I started paying $60 a month about 2 years ago, and now the price is $71 a month.  However, the "My Plan" section of AT&T's own website says I should be paying $65 a month.  However, my bill has been

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60

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My phone is saying it’s blocked

When I call someone it says it’s blocked from network use

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30

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Connect smart tv to guest wifi

Can I connect a smart TV to the guest wifi SSID?   In our condo building, I want to set up a guest WIFI SSID, and connect it to a Wifi connector to boost the signal to the social room.  I then want to connect a smart TV to the guest WIFI.  Is this possible?   The instructions

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57

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Official Solution

Accessing Advanced Settings through Smart Home Manager

When selecting Advanced Settings I get an error message "Must be on main network ..". I am connected to the primary WIFI network. Have used this feature in past (several months ago).  I have rebooted the the gateway and deleted and reinstalled the app.  Still get same error message.

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60

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AT&T Engineering Contact for the City of Houston

I am requesting contact information for the City of Houston ROW Manager or Engineering Department. Trying to obtain a signature for a civil plan set for AT&T verification of existing utilities and existing underground conduit facilities in the right of way. Any way to contact this individual or

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28

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Account Credit refund after service cancellation

I cancelled my business phone/internet service on December 8, 2022, and returned the equipment I was renting before the end of December. On the next billing cycle (January 16, 2023) my account balance showed a credit with the words "final bill", indicating AT&T owed me for the partial month of u

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40

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Accepted Solution

Official Solution

Internet service for the disabled

Is it true that a disabled person can get internet service for about $10 a month.

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125

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