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Charged for not returning equipment

As title says, I am being charged for not returning my internet equipment. The issue is that I still have internet service and have been using the equipment. I moved homes about 3 months ago and called to change my service address, which is where I believe this whole ordeal started. I began receivin

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15

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Service

My mother can get internet service, but my home on the same property cant? How is this?

Questions

37

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Error Message: my registration has failed

While using Internet air and clicking on certain links I receive an error message that says my registration has failed, wait a few minutes and try again. If you still can’t access the internet, get in touch with us. Does anyone know what causes that?

Questions

47

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Keep bellsouth.net e-mail without AT&T DSL internet service?

Keep bellsouth.net e-mail without AT&T internet service? I am thinking of changing to a new internet provider and cancelling my AT&T internet service. 

Questions

293

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Someone opened an account with my email address

I've received several emails indicating a new internet account established for my email address for someone named Darrell. I only have the last 4 digits of the account number and Darrell's first name in the emails. AT&T states it can't investigate because it can't open up the account without the

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22

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att.net emails rejected for reverse dns but resend the email and it goes through on the 2nd attempt

We are an electric utility company that sends out electronic bills and laerts through email to our customers. They sign up for this service. I get several rejected emails a day from att or bellsotuh. I can resend the message and it goes through the 2nd time. All errors are like this one: alph766.p

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14

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Orange cord

I'm an AT&T customer My neighbor find a orange cord in her backyard the cord comes from my backyard to a pole in her backyard im not sure what it is it just look a little weird

Questions

1.1K

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AT&T terrible service - my outage will be three weeks

An AT&T tech serviced my neighbor and ended up destroying my connection as well as another neighbor. Now we have to wait three weeks to have internet service.  According to the tech, the original lines were not installed correctly which is yet another disaster.    My entire

Questions

62

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DSL Outages

It’s Aug 19, 2023 and DSL is the best, affordable option I have for internet service. I understand AT@T no longer wants to support DSL, so it’s becoming increasingly harder for me to get answers when there’s a problem. Checking for outages takes me back to my wireless service. Now I can’t even check

Questions

29

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Internet Air

What are the advantages of switching from my fiber optic service to the Internet Air?

Questions

72

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my internet was down yesterday, yet AT&T still shows I used over 11G of data. That is impossible!

My data usage is climbing steadily, yet I have made NO changes in usage at home. I have fixed wireless internet because I live in a rural area. The tower that supplies my internet service was down yesterday, yet my account shows I used over 11G of data. That is absolutely impossible. I am now wonder

Questions

23

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Re-route or remove ATT line for new construction

I work for a large corporation in North Austin and we are doing some new construction. I need to find a contact for either rerouting or removing an ATT line on some wooden electrical poles that will be removed.

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18

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Can't create account

i was trying to create an account to get internet service. It asked for my email and zip code then an error msg pops out saying"This data is invalid. Please try again." How do I fix this?

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19

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Damage Claim- Water Line Damaged

Y’all came To my neighborhood and installed fiber throughout the neighborhood. When y’all were here, the people who dug to holes hit my water line. I need this fixed. They supposedly fixed it already but it’s still leaking cause the ground is wet and muddy near where they hit it.

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12

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VPM connection

My VPM from work cannot connect to my home wifi. What do I do to make it work?

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23

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ATT Won't Let Me Cancel

I was on the phone(hold) for over an hour yesterday. As soon as I told them I wanted to cancel they put me on hold for a "Specialist" and then no one picked up.  An hour later I hung up.  It's as if they don't want to talk to me so I won't be bale to cancel cable & internet.  I'm

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22

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Another price increase

ATT increased price of internet service by $5 effective Feb 26, 2023. Have announced another $5 price increase effective July 16, 2023.  For my internet package that is a 25% increase in less than six months.  I am signed up for every discount I can get; including earlier this year a $5 d

Questions

6.7K

31

Damage during fiber install

The technician broke a wire on my pool salt system. He admitted doing it.  I filed a claim over a month ago.  I've called multiple times.  Have not received a call back, nor acknowledgement.  I'm getting irritated.  You owe me $100 for a service call from my pool repair com

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39

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Wifi password

Hello,how can I change the password for wi-fi, if the wifi router is in my house?

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17

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Trying to Canel my business internet service

I am trying to cancel my crappy 10Mbps of internet speed that they are now charging me $80 a month for. Every number I call give me another number to call and I am on hold for 30 plus minutes for each number.  I have made five phone calls over two days with hold times of 15-30 minutes each tim

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12

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