
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
What could be the reason behind the loss of AT&T internet and has anyone else experienced a similar issue?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Does the AirTies 4920 WiFi Extender work with a Broadband Router/Modem ATT2GA54sr?
Questions
•
AT&T Internet Plans
Closed
Just had AT&T internet installed yesterday. It uses 5268a router. Connectivity for the router is fine. But I'm unable to connect my Linksys RE6700 to my network. It worked fine with my previous service/router. I've re-set the RE6700 multiple times and gone through the setup process. It is never able
Questions
•
AT&T Internet Features
So recently I found myself unable to visit my website. It was marked by google as phishing, and when I checked Search Console, it said some of my websites were flagged as that. Well, for some reason, that notice went away, so I think it was cleared up by Google. However, AT&T still marks it as p
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
In August 2022 we had fiber optic internet installed in a second home. The internet was installed by AT&T and works great. We left to go back to our primary resident and were told that the cables would be buried within two weeks, which would have been near the end of August 2022. We are back vi
Questions
•
AT&T Internet Plans
Seriously it doesn’t ask questions and assumes it knows what you want I literally spent 30 min just trying to a get a person to help me. Then the call got lost when a guy was finally helping me and it took another 30 min to get to another guy and start all over. Today I called to check
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Hi- I have pretty high speed internet, but my Zoom connection seems to be hit or miss and I need it for work. I have a wi-fi extender but it does not seem to help unless I keep it plugged into the Arris. Should I get a router to help with the choppy wifi? It is mostly with Zoom where is is a prob
Questions
•
AT&T Internet Equipment
I deleted my very old bellsouth.net email account only to find out it had subaccounts attached to it that were also deleted. Att and the # they gave me for bellsouth, which seems like a third party vendor, say it can't be done, it's been less than a week and I get a lot of run around. I
Questions
•
AT&T Internet Account
I have AT&T U-Verse and I get this message no matter what I try: "The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time". I had it before my hard drive crashed and now have a new one. My internet speeds are great but cannot download
Questions
•
AT&T Internet Security
This morning I noticed that a AT&T fiber rep pulled a cable out of the AT&T box from my front yard and ran a cable along the neighbor’s extended driveway. Can they dig up my lawn just to bury my neighbor’s fiber? I hope they are not thinking about digging up my lawn where my sprinklers ar
Questions
•
AT&T Internet Installation
I have a pace 5268ac router and I'm trying to install a netgear mesh router with a satilitte. It says you need to turn the wifi off on the att router. I've tried that and now my att wifi does not work. Thanks, Mike
Questions
•
AT&T Internet Equipment
How is it possible to have a billing charge for a reconnect fee when the service never experience a disconnection? NOT even for one minute. I tried the chat box last month and the chat agent said that a customer service rep would contact me about removing the charge. And now there is a $9 late fe
Questions
•
AT&T Internet Account
Will my ATT-WIFI-8242 hotspot connect with a Verizon DSL router? It seems ready to go, but it does not seem to be able to locate the DSL WIFI on my computer and my computer does not list the hotspot on available networks. Thanks!
Questions
•
AT&T Internet Equipment
Tried logging into my email this morning got the ERRPR FL001,AT&T Access ID has a temporary protection lock. This is bellsouth.net email i have had it for 10+ years. I need access to it everything I have is tied to this account!
Questions
•
AT&T Internet Security
I'm looking for advice on what else I can do to resolve this issue. I have a BGW210 router. The broadband light blinks green and then blinks red. I have restarted the router, reset the router and it still blinks green and then red. I then accessed my router IP address and it states that the broadban
Questions
•
AT&T Internet Equipment
My internet keeps going out. I have reset the router which works for awhile but it is constantly going out. Will att give a new router
Questions
•
AT&T Internet Equipment
In the system log of the 5268AC gateway are these messages that appear every 30 seconds. Anything I should be concerned about? Thanks, Neal err Apr 25 18:28:07 daemon: ustatsd[1923]: Parsing failed for fields [device info] at [ 8659 206110906 296 403796
Questions
•
AT&T Internet Equipment
Help I’ve been locked out of my email since 4/16. Att had me delete my email account and promised is would have my emails back. I answered my security questions. At the best to my ability. I opened account 30+ years ago. I’m still locked out. Att had me sign in 3 times and they lock me out. And prom
Questions
•
AT&T Internet Security
Hello, I just came to the State for business, and I bought a new AT&T sim card with a $30 prepaid card. I activated the Sim card and put all the required information, but unfortunately Sim card says "Emergency Calls Only". ! When I open my AT&T account I can see my full plan. By the way my p
Questions
•
AT&T Internet Plans
I signed up for new service and was supposed to receive a $100 gift card with an additional $50 gift card. I received the email with the code for the $100 gift card but then received an email with a code for online game access which is worthless to me. I spoke with the rewards center chat and
Questions
•
AT&T Internet Plans