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email Help

Unable to receive email for Doctors office. Tried both email accounts. I can send them an email but when they respond it doesn't come through.

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my wifi won’t connect to my tv

every time i try to connect it tells me this i restarted my router restarted my tv so many times let it sit overnight and it still won’t let me 

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43

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High volume of attacks to my network?

So smart home manager shows i have over 2000 attacks protected in the security section. Why is the number of attacks so high and how can I reduce them.

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31

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AT&T Store Employee throw papers at me

On May 12, 2023 at approximately 10:30am I went to the AT&T store in Mayfield Heights Ohio to talk about accounts. I went there because after talking with AT&T on the phone, they said I needed to go to the store to verify my identity. I told the employee this and she told me I could not d

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34

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Internet password

ATT makes me change my internet password at least once a week. Is there any way to correct this? Seems excessive.

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34

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Keeping a Bellsouth.net email address when switching from ATT to another ISP.

Six years ago, it seems that ATT was saying that the answer was yes, you would still have access to your bellsouth.net email account if your account with ATT was in good standing when you left the service. Is this still the case in 2023?  I’ve held onto my ATT account waiting for fiber to come

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16

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Not all devices connect

I've been using this router for a while, until today whenever I woke up it refused to connect to my PS4 pro. I thought it was just an issue with my playstation, however the same thing is occuring with my XBOX series s as well. The router will connect to other phones, tablets, and TVs but refuses to

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20

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Reporting an outage

How do you report an outage when over 100 have no internet but AT&T keeps insisting there is no outage? It’s the 2nd time in the last month and both times they refuse to acknowledge there is an outage.

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29

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File a complaint

Anyone have an email to file a complaint? Worse customer experience of my life.

Questions

166

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Official Solution

Cellular data in Iceland

Me and my dad will be in Iceland for two weeks, will our cellular work there.

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5.4K

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Pole size

What is the OD of the pole needed for AT&T fixed wireless antenna? I have an antenna mast already installed on the gable of my roof. I want to know if it will work for the new antenna.

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76

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Internet new build

I’m putting a home up currently. Where a single wife used to be. It has a bell south phone line ran to home. When I contacted at and t they said they do not service my address…but they are the service out there. All my neighbors have at and t. So I was told I might have just a basic phone line but n

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19

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Official Solution

Wifi is hardly working

My wifi is so bad that I can't take any calls while im using it, my internet is hardly working and both My Smart Home Manager and MyAt&t app can not run any diagnostic or speed tests while im using it. I also am unable to message support using the chat support function. However, it claims that t

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40

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On site support

Our phones and internet went down in one office. To make a long story short, the tech arrived early, found the issue, was familiar with our office building, and had us up and going in short order. Big breath of fresh air. 

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35

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Official Solution

Target and AT&T bundling promotion

Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to

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981

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New Construction needs interent and cable service

Hi, I am a developer currently finishing up a 8-unit subdivision and need internet and cable service installed. There's att service around us already. Please tell me how to contact your builder/developer line to get started.

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21

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public IP not access, port forwarding not working

I tried to ping my public IP it does not work at all. I also tried to forward port and set a port for my 2nd computer. It does not work at all Had a call with ATT for almost 4 hours in 3 days. My issue still can not be sloved

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9

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Antenna power supply clicking

There was a storm last night and now my antenna power supply is clicking (AT&T MODEL: POER0-35). I've read enough comments in the forums to know I just need a new power supply, but have been on hold 45 minutes waiting to be "transferred to a local tech". Is there a way to just ask AT&T to

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24

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2.4ghz is lost with add on access points

I installed the access points in my home from AT&T and lost my 2.4 ghz wifi. So much stuff is still on this and not the 5ghz so it is a problem. How can I get my 2.4ghz back so my washer and cameras come online?

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16

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please help

customer service is just placing me on hold and hanging up on me. I don't understand. They seem nice then act like they are helpping and just drop the call. I have spent 2 hours on the phone sunday and 2.5h on the phone today. My equiment is not poweing on. We had bad storms and im sure it got hit.

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26

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