Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (68.2K)

Activity

Accepted Solution

Official Solution

Reset to factory settings BGW210-700

I was subject to a phishing attack and let a scammer into my computer. I don't know if my router has malware but I want to reset as a precaution.

Questions

 • AT&T Internet Security

616

3

0

Accepted Solution

Official Solution

Smart home app

My tv was stolen but it was connect to my app manger, it still shows online am I able to trace its location to see where it's located, or a way the single can be found d qhere it's being used at. If I pause device will that mess up who ever stole it's single since its a smart television. That would

Questions

 • AT&T Internet Security

221

1

0

Older Mux and Equipment Racks in Data Center

We are preparing to close and clear out a large data center footprint; there are several racks of active AT&T mux, dacs, and roadm equipment that is current placed in what was consider the private space of the old tenants (vs common room). Is there a number we can call to have AT&T determine

Questions

 • AT&T Internet Equipment

24

2

0

Laptop cannot find wifi

My laptop was trying to connect to my printer as if it were wifi. I uninstalled the printer from my laptop but it cannot find the network

Questions

 • AT&T Internet Installation

28

1

0

Home High Speed Internet

Home High Speed Internet went out Monday 2:30pm - Customer Service said my Modem sent modem - received Wednesday afternoon- didn’t solve the problem- they sent AT&T tech out Thursday afternoon- all ok inside - the wiring ok in my yard to box out in my backyard- problem was a major line in backya

Questions

 • AT&T Internet Equipment

25

1

0

No call for install appointment 3 weeks following new service order

Has anyone else had this situation where they don't even call to set up an appointment for nearly 3 weeks? It's getting pretty infuriating when my job is on the line because my current provider prevents me from doing my job from home in a timely manner.  I've called and called and have gotten

Questions

 • AT&T Internet Installation

41

2

0

Internet

I want my internet fixed now

Questions

 • AT&T Internet Account

50

5

0

Accepted Solution

Official Solution

Closed

How can I block internet pornography websites on my home network?

I don't want anyone on my home internet to be able to browse to a pornography website.

Questions

 • AT&T Internet Security

1.6K

9

0

some incoming emails are not readable, some are.

Why are some incoming emails readable and some are not. All from trustworthy sites. This just started a few days ago HELP!

Questions

 • AT&T Internet Security

615

5

0

Re: AT&T Fiber - Question about equipment and/or line repair

Is the Gateway (or other electronic equipment) owned & warrantied by AT&T or would the customer be responsible for any repair/replacement should be become necessary?   I understand it can take up to three weeks to get the line buried for a new installation.   Who is respons

Questions

 • AT&T Internet Equipment

34

1

0

New Commercial Construction

Hi I need some assistance tracking down the right AT&T department.  I have been give 8 - 800 numbers and still no help.   I have a new construction project in Brighton, MI (6800 Whitmore Lake Rd).  My client has demolished an older restaurant and will be constructing a new

Questions

 • AT&T Internet Installation

20

1

0

Accepted Solution

Official Solution

Ethernet via fiber port question

My tv keeps dropping the Wi-Fi password so I would like to connect router directly via Ethernet cable. Which port in the back of the Arris router do I use?

Questions

 • AT&T Internet Features

29

2

0

ATT virtual reward doesn't work, ATT reward center customer service is a piece of garbage, ATT rewards is a scam to get customers to buy

ATT lured me into getting a connection by offering me rewards if I take up the internet connection with them when I was shopping around after moving into a new home. I chose virtual reward when I received an email asking me to claim. I got a virtual card and when I chose to use it towards my ATT int

Questions

 • AT&T Internet Account

731

7

0

changing name that appears on comments

Right now there is someone else with the same name as me that appears when I make comments and when she makes comments. How do I change my name that appears when I make comments?

Questions

 • AT&T Internet Account

30

5

0

Closed

Customer Service Issue

My home High Speed Internet has been out for 5 days!!!! Can’t get resolved! First sent me new modem, didn’t solve issue. then sent out tech yesterday- he said it will take a 3rd party to rewire at neighbors behind me!!! Said they would be here first thing this morning and they didn’t show up! Still

Questions

 • AT&T Internet Plans

17

1

0

Change DNS Server on BGW210

I read that you can request AT&T to change your DNS server on their router in your home. Is that true?

Questions

 • AT&T Internet Equipment

29

2

0

Constantly being kicked from games

I am an avid gamer and take it quite seriously so when I spend days or weeks working on things in game and then get kicked cause your wifi cause I'm sorry it's not internet I've seen dial up download faster but I lose stuff in my games stuff I have spent large amounts of time doing I am demanding a

Questions

 • AT&T Internet Account

26

2

0

I live in a trailer and my neighbor and I have the exact same address so I'm unable to sign up for AT&T Internet. Why not?

Hey all. I need help, please 🙏 I recently moved into a trailer that is divided into two (2) units. I'm renting the smaller half of the trailer and my neighbor is renting the larger half. She is receiving AT&T internet but I am unable to sign up because we have the exact same address. There is

Questions

 • AT&T Internet Account

100

7

0

Fixed wireless internet

Hello, I’m in need of some help. I’m having Fixed Wireless Internet installed and I’m finding the process highly frustrating. After placing the order, a date was just scheduled without anyone contacting me to work that out. I was sent a text asking me to keep or change that appointment. When I res

Questions

 • AT&T Internet Installation

65

10

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.