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Disconnect from building

We’re getting ready to demo a building in Chicago, IL and the demo contractor has requested that AT&T come out and disconnect the line attach to the building or provide us with information that it’s okay to remove, how do I go about this?

Questions

79

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ATT dug out my front yard and never came back to fix the damage they caused

I am not using ATT service but they just came to my home one day and dug my yard, saying they are doing some maintenance. Three weeks passed and they never came back to fix the damage caused to my yard. I requested ATT team to reach out to me immediately, otherwise I will send a damage receipt to AT

Questions

31

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0

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Can I split my 2.x and 5.x network

Various manufacturers tell me my issues have to do with the combined networks. At some point my networks got merged and now I want to have them separate. Thanks in advance

Questions

92

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Robbery

I called 3 times now for my service to be canceled and was awarded full amount of 149.96 haven't got it yet and was charged again now 3 times after we canceled the first time. I'm getting really really sick of this. Just give me my 149.96 so we can part ways.

Questions

33

1

Router problem

Hello, i am having a router problem wherein the router can turn on and was able to connect to the internet fine since this morning and everday prior. However, i was trying to setup a wifi extender and now i cant even get the regular internet to connect to. Looking at the router, only the power butto

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28

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Accepted Solution

Sudden loss of service

We have Fixed Wireless Internet service in a rural area. It was working fine until two days ago around 3pm. I have reset both the gateway, and the antenna multiple times; reset button, power button, physically disconnected the power cable and re-connected, to no effect. I went to the browser interfa

Questions

94

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unburied wires not addressed after months of attempts

There is an unburied wire I reported months ago, should I just cut it? It's a dangerous condition on my property. If it's not buried it's going to be cut by landscapers and I don't want my neighbors to lose Internet because of at&t negligence to timely address exposed wires. I can't get a hold o

Questions

30

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Getting Spam marketing emails from ATT despite email preferences

I have my email preferences to not get spam emails, as shown below: Why am I still getting marketing emails ATT? This is ILLEGAL under the CAN-SPAM act. I've reported this incident to the FTC - I urge everyone else getting marketing emails despite their preferences to do the same.

Questions

19

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How do I remove a question that I posted here yesterday? It should be posted in Internet Equipment.

Yesterday I posted a question here: What stand-alone hardware firewall is compatible upstream of my AT&T Pace 5268AC? It should be posted in Internet Equipment.  I don't want to double-post.  Thanks.

Questions

55

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internet adsl or landline

This is the fourth time Att disconnects my modem/Gateway in a period of 1 year I have had adsl and they have converted into Uverse which to me is inexact as I have my internet connection via landline. Every time att works on their boxes in the area I get disconnected and have no internet I am paying

Questions

35

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Internet pricing update

So, ATT wants to raise your monthly bill by $5 if you don't subscribe to auto-pay but how will they protect the banking information if they continue to have these data breaches. Not a fan of subscribing to auto-pay....don't penalize the masses for those people that don't pay on-time.

Questions

76

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Can't save a new email contact

I have not been able to save a new contact in my address book (@sbcglobal.net) for two weeks now.  It saves the contact's name and email address for about 30 seconds, then the contact disappears.  I called ten days ago and was told that there was a server problem.  Can ATT please tell me why they ar

Questions

1.1K

6

Swapping internet provider

I currently have cox and I want to swap to AT&T now. Do I have to cancel my cox membership before moving to AT&T?

Questions

43

2

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broken DNS on UVerse static IP

The addresses in our static netblock are listed by AT&T with "uvs.hstntx.sbcglobal.net" as their parent domain, but this domain no longer exists. As a result, our reverse DNS records no longer forward-resolve. This causes our hosts to be rejected by servers. A quick look at other AT&T add

Questions

39

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Internet monthly charge after cancelling service and returning equipment.

Who do I contact as I have been charged for internet service after cancelling service and returning equipment.

Questions

41

9

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Official Solution

Collection that is not mine

I had an account opened in my name, that is not mine in December of 2023. I saw the collection on my credit report when trying to get approved for a house loan, this dropped my credit score a good amount as the collection is for $3500. I have been trying to figure this out and called the collections

Questions

63

2

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Vault Repairs

A vault and the retaining wall around it are in need of repair, who do I contact?

Questions

41

3

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IP address change on AT&T router BGW320-500

Hello I currently have BGW320-500. My local IP address is 192.168.1.100 i would like to change the IP address to something in the range of 10.95.1.100 i tried to log into the router and changing the range, but can’t find where to do it. If anyone can help to me I’d greatly appreciate it. thank you!

Questions

37

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I can?t login

I just set up my AT&T air wireless device, and I can?t access it on the app with my AT&T account/user ID

Questions

21

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How to have multiple SSID with ATT fiber model+router

I want to have three separate SSIDs for my home - 1. Work network 2. OTT network  3. kids network Is It possible to use the modem+router unit provided by ATT to have three separate SSIDs? 

Questions

77

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