
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
On aiPhone 14 Pro Max, the uverse app will not recognize any receiver’s. I’ve deleted app, reinstalled, restarted router… nothing!! I’m just trying to find an app I can use the keyboard to input text
Questions
•
U-verse TV Equipment
Free Preview Begins: October 12, 2023 (Thursday) Free Preview Ends: October 15, 2023 (Sunday) There will be a free preview of MGM+ on U-Verse from October 12th through the 15th. Channels are in the 890/1890 range. 1894 is only in HD. 896 is only in SD.
Questions
•
Watching U-verse TV
have recently purchased a pretty good TV, Westinghouse HD 32 Inch and all works great with the exception of pairing the S10-S4 remote with the TV. I've tried the 2 codes that are available on the ATT website but no go. Has anyone used a Westinghouse TV and been able to pair the 2 devices and if so w
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I looked at all of the options on the menu tab and changed my font (lol) but couldn't move them down so they're not blocking the picture. I can make the font blue, yet I don't have the option to move the captioning.Am I missing something or do yall truly not have a way to fix this?
Questions
•
Watching U-verse TV
I’ve been having an issue since install. My uverse tv plays for about 20 seconds then freezes and loses connection. If I change the channel then it is fine for another 20 seconds. I have replaced dvr box and gateway and still the same issue. Everything has also been rebooted many times. My wifi work
Questions
•
U-verse TV Equipment
I’m sure in December my Uverse is going to skyrocket to $200. I received a discount last year due to problems with paying for high speed internet for months without having it. What are they going to do just shut it off when they get rid of it?
Questions
•
Watching U-verse TV
I have the Unlimited Elite Plan and have for quite awhile, which says that it has HBO Max included. However, when I follow the process to login using my AT&T account credentials, I'm getting the error "Can't Verify Subscription" and tells me to contact my provider. Any assistance in getting thi
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
Closed
My appointment was scheduled from 8am -12 pm and technician did not show I have called technical support multiple times and told my call was escalated no one at this company can tell if or when the technician will show. I am told the technician will not answer the phone. I was also told that a local
Questions
•
Watching Max
Every night at 8pm on every receiver and every station I get pixelation up to the point that the screen looks like a kids water color painting. I have reset and rebooted every box, router, hub, you name it without success. I get crystal clear picture while I’m using the features / apps on my smart t
Questions
•
Watching U-verse TV
So I changed my old uverse to direct tv on Aug 14, I was told it would be pro rated that month, So started up directv that same day. But next bill it wasn't prorated, and I was charged the full amount, so start a chat, and he said yes he sees it was canceled and that it would be credited the next m
Questions
•
U-verse TV Account
Is it still possible to get a monthly discount on uverse tv. I call and get one every year but now that they don't offer uverse anymore I wasn't sure I should even bother to call.
Questions
•
U-verse TV Account
I am a home theater installer and we integrated a system with one of these boxes that worked great for a while, but my customers have complained of the number keys not accepting repeated presses of the button. What I mean is say you are entering channel 1005. It will accept 1,0, 5. Any number key wi
Questions
•
U-verse TV Equipment
Hello my att uverse tv freezes for a second intermittently. It’s just for a split second every 5 to 10 min. I have replaced and rebooted both the gateway and receiver and reset the tv. I also replaced the hdmi cable and Ethernet cable today. I have done everything att has told me to do but problem
Questions
•
Watching U-verse TV
Since having to replace The Wireless Access Point Router I now need to Replace one of U-Verse TV Receivers and I need it to have a WIFI option.Since ATT is no longer offering U-Verse to new Customers and as an long time existing Customer that still pays for U-verse Internet & TV as a package dea
Questions
•
U-verse TV Equipment
Accepted Solution
I've had U-verse for years and it was always my default service when I first turn on my TV. A month or so ago I had a message from U-verse about an update. Ever since then I have not been able to get the TV back to the former when first turned on. It turns on to the white circle with the home in the
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
Is U-Verse planning to carry the ACC Network?
Questions
•
Watching U-verse TV
Closed
Why can't I watch Pacers games on Uverse any more? Bally Sports is supposed to carry all Pacers games this season. But the game vs the Miami Heat last night wasn't on. There's a game versus the Warriors tomorrow night . but the channel guide for Bally Sports says Nascar Race and T
Questions
•
Watching U-verse TV
I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "
Questions
•
Max Login & Installation
WOSU (PBS Columbus, OH) ended their Pledge programming the end of August. For some reason since then Sat and Sun program listings are ALL wrong. None of the programs listed are playing. WOSU started on Sunday nights and are listed at the wrong times and listed as wrong shows. I on
Questions
•
Watching U-verse TV