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DVR recordings disappearing

We have AT&T U-verse and lately random shows on our DVR have started to disappear. AT&T have been out twice. They replaced the DVR then replaced the router. I just checked the recordings and 4 have vanished. Any idea what could be causing this? The DVR is not full and shows over 70% space available.

Questions

1.2K

23

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One time credit for loss of CBS station.

I was told by a Rep that I had to come to tvpromise.com to apply for my credit for loss of the CBS station, but I am not able to locate how to apply.

Questions

180

4

0

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Autopay discount?

How to -- nothing about discount on autopay set up page

Questions

399

6

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Losing Free Max subscription?

Did anyone else get these weird automated e-mails? Anyone lose free Max subscription? I get a free Max subscription for having 1 gig internet + legacy U-verse TV (that I pay a small fortune for).  But I got a random e-mail on 8/18/2023 claiming I made a change to my account and I'd be losin

Questions

146

8

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Uverse DVR Always reloads from network

A while back, I had an Internet problem and the AT&T technician screwed up Uverse TV and as part of his diagnosis, turned on the download firmware from Internet feature on my DVR (I don't remember the push button sequence). Now, on every loss of power, the DVR does this 45+ minute boot. How do I

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33

0

0

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Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

164

8

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HDMI 1 no signal with ATT uverse on LG tv

I returned from being away to find all my recordings gone and HDMI 1 showing no signal, The HDMI 1 problem occurred on one of 3 tv’s. All 4 sets lost recordings. I rebooted the ATT modem and still had the HDMI 1 no signal on the one tv. ATT replaced the set top box to the problem tv. I unplugged

Questions

45

3

0

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U-verse application

U-verse applicationDo you versus application won’t work it won’t allow me to sign in

Questions

83

4

0

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Roku device - adding Max free for AT&T fiber customers

I want to access Max for free (provided by AT&T) through my Roku account - how do I add it? I saw instructions for a Roku tv but not for a Roku device.

Questions

37

3

0

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say yes to the dress

We just changed to AT&T and my wife is very upset because she can't find her two favorite programs, say yes to the dress and Mash.  Anybody know which channels those are on?

Questions

582

1

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Return of broken uverse receiver

Tech came out and replaced one of our uverse receivers. He gave us return box and instructions. We returned it next day. Approx July 15th, 2023. Now my bill has a charge for 163.00 for equipment not returned.

Questions

43

7

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Terrible service

Problematic box this was not helpful it has been a nightmare I reset cable box and gateway countless times which I should not have to the equipment should be fully functioning technician that was sent clearly not effective bc it happens at the same time everyday in And out of signal therefore whate

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32

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U-verse freezes every 10-15 seconds

Our main TV is working fine; problem is with secondary TV. Netflix works okay, so internet signal is good. 10-15 seconds after changing channels, it freezes. I can immediately change channels again and get another 10-15 seconds. If I wait, the "U-verse signal has been lost" window replaces the fr

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42

3

0

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local weather radar

l just recently switch over from comcast cable to u-verse att.  the problem is there is no local weather radar provided on any channell have the 200 package and on the paper guide which  was giving to me from the installer  says it has weather on demand. I will go back to comcast  if there is no loc

Questions

2.3K

4

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Weather channel

Only allowed weather channel as trial? How do watch it for free

Questions

889

2

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Error Message- Pay my bill.

Error message "pay my bill" is appearing on the screen. However, the bill was paid almost 24 hours ago.

Questions

21

1

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Accepted Solution

U-Verse Wallpaper

Please update the wallpaper associated with U-Verse. We've been looking at the same photos since....well, forever.  With all the other negative issues with U-Verse, I think you could at least update the wallpaper.  That way, it will give us something new to look at while contemplating if

Questions

33

2

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Connecting Samsung A50 with reciever problem

I've followed every direction on connecting the reciever with my phone and every direction with the app and I still don't get an option on my phone to connect. I don't get a "remote tab" and there's nothing in the settings or preferences neither. So wut up wit dat?

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31

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How can I get help in the ATT Community Forums?

Please ignore this question!

Questions

29

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Payments not going through

My auto pay keeps pulling my payment and then saying it's canceled, but the payment is never returned and my bill is continuously saying overdue balance and that balance is only going up even though I have paid and have bank statements to prove it what do I do...

Questions

14

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