
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I was recently looking at my credit report (Transunion) and I have a debt of $309.00 with the description "11 U Verse AT&T collection." I how can I get this removed from my credit report? Please provide me with any information to have this debt removed from my credit report. Thank you.
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
How do you connect the Xfinity modem to the U-verse gateway and WAP to be able to use Xfinity internet for U-verse tv
Questions
•
Watching U-verse TV
I got the dreaded Your HBO max subscription through AT&T has expired. hoping ATTHelp can fix this? Asking for raise of the issue/escalation and ticket number. please do not respond with copy/paste including instructions for eg iPhone that do not apply. I tried across multiple platfo
Questions
•
Watching HBO Max
Service placed on voluntary suspension. When ready to reactivate AT&T cannot reactivate. Recommended calling TV company to connect WIFI. WIFI has been activated. Have not had this problem with other providers.
Questions
•
Watching U-verse TV
For months now users have been complaining that after the latest app update they have to continually keep logging into the application. I have seen the usual canned responses about reinstalling app etc, non of which seem to work. I also saw one suggestion that a secondary account could log in
Questions
•
U-verse TV Account
Why is the guide for U-verse wrong almost every day for HD channels for discovery, E!, Nat geo, nat geo w, etc? All the channels who are part of the new streaming services they want you to buy. Is this on purpose?
Questions
•
Watching U-verse TV
Closed
Tv shows error 775.What does the video bridge look like?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
We just returned from vacation this evening and turned on the family room tv to find a large red x on the screen. The other 2 tvs both work fine. I rebooted the router and receiver with no success. Then attempted to do a disaster recovery which I couldn't get it to do. I'm not rea
Questions
•
Watching U-verse TV
When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
The green and red lights on the front of the box are flashing. The screen is telling me to go to Troubleshoot U-verse & Internet. Restarting the box did not fix the problem.
Questions
•
U-verse TV Equipment
Closed
When I go on my DIRECTV app all I have access to is some of the channels in my subscription. I have no access to any channel below 100. I have made sure my receiver is connected to my network, made sure my receiver is connected in the app, checks for app updates, and deleted and reinstalled the app
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!
Questions
•
Watching U-verse TV
I have the unlimited plus plan which still states that I should have access to HBOMax. I had directv as well the my logins were the same so I never knew which one I was using. I called support and was advised to call HBOMax support, the unlinked the login from my old directv account and said I shoul
Questions
•
Watching HBO Max
I can't sign into HBO Max with my ATT account. It's worked for a while (as recently as 24 hours ago) and then suddenly stopped. I've used the various troubleshooting tips of signing out and then back in, but no dice. There are so many people with this same issue, how could this still be a problem. P
Questions
•
HBO Max Login & Installation
I've had this remote control for years. It finally died on me. How do I go about getting a replacement?
Questions
•
U-verse TV Equipment
Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive
Questions
•
U-verse TV Equipment
i never received my reward cards but called reward center and told they were activated and used. what should i do next, because this person is getting away with stealing my cards. can i at least get a copy of the transactions. and find out when they were activated. i am at a loss as to ehat to do ne
Questions
•
U-verse TV Account
There are several OLD metal AT&T boxes located by the street between 856 and 846 Foxfire Drive, Lawrenceville, Ga in the River Oak Village subdivision. Last year, a car wrecked into these and damaged them badly. They are fallen over, ripped open, and VERY UNSAFE. They are not in use. How do I g
Questions
•
U-verse TV Equipment
In early January, my HBOMax account stopped working after having it set up for years. I chatted with support multiple times and was transferred to multiple people. At the end of the conversation, I was just told that ATT is removing HBOMax services from all their plans, including older plans. It
Questions
•
Watching HBO Max
Free Preview Begins: March 23, 2023 (Thursday) Free Preview Ends: March 26, 2023 (Sunday) If you're not seeing the channels, press menu, then go to options and find the "hide channels" selection and press 860 or 1860 to go to the channel and unhide them. I believe the only channels excl
Questions
•
Watching U-verse TV