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U-verse signal has been lost. Only on active channel for a few seconds.

Modem: BGW320-505, installed two months ago. Set-top boxes: Cisco ISB7005, connected by ethernet cable. Since our modem was replaced two months ago, our U-verse TV channels freeze every few minutes on both our TV sets. Some Details: After frozen for a minute or so, an error message appears on the sc

Questions

55

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Uverse App

When I use Uverse App to access the Golf Channel, I get Bravo. Has been like this for about a month now. Going to be fixed anytime soon?

Questions

95

9

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Accepted Solution

Official Solution

App Won't stay logged on

When using the u-verse app on my ipad & phone even when asking to stay logged on it logs off after 6 hours even in the middle of a program & that used to be 2 weeks.

Questions

51

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AT&T log-in option for HBO Max doesn't work

When I select AT&T as my provider to log in to HBO Max it brings up a screen to log into DirectTV. I do not have DirectTV - I have an AT&T wireless plan.  I have successfully logged into HBO Max using the AT&T option previously.  There is no concern or question as to whether o

Questions

169

9

Poor Video Quality

Hi there. I'm trying to watch something on HBOMAX, but the video quality is absolutely terrible - sometimes it reaches 720p, but most of the time, it's around 140p or something, it's unwatchable. I'm using chrome without any kind of VPN on, and there is absolutely nothing wrong with my internet conn

Questions

490

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Logging into my account

Logging into my account

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26

1

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Accepted Solution

Official Solution

How many devices can HBO max be used

Can HBO max be used on more than 1 device? I have it on my tv and my mom is on my account and lives beside me. Can she use HBO max subscript

Questions

116

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Accepted Solution

Official Solution

Internet equipment return question

Canceled U-verse, kept internet. They are asking me to return WAP - don't I need to keep that since I'm keeping internet? TiA

Questions

681

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why do I have a red X in the middle of my screen?

red x on screen

Questions

54

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Wire TV receiver power adapter

Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?

Questions

58

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Wireless receiver power adapter

Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?

Questions

53

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Why do I repeatedly need to sign in to my att U-verse app?

I need to provide my user ID and password every time I use the app. I have of course checked off “Keep me signed in.”.

Questions

714

18

Engineering Department - Exposed Wire

I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this g

Questions

44

1

Closed

Netflix

Can someone tell me how to access Netflix on my Vizio. Thank you.

Questions

24

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Official Solution

How do I fix lagging playback of DVR recordings?

Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else:  The internet is fine.  The DVR records scheduled shows fine.  Watching TV, streaming, cable shows is fine.  I have rebooted endlessly..

Questions

598

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Has anyone noticed issues with no sound lately thr last few weeks? /HDCP issues?

So uverse tv receivers have always had issues with when you first turn them on having a bad HDCP handshake and faoly to produce sound on TV. But in the past its always been something that happened very occasionally and was usually solved by just turning tv/stb(using uverse remote on/off for both) o

Questions

69

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Uverse downgrade

It is so sad that I can’t do anything in an old lady to get help with changing my U-verse service..something simple probably to do..instead of asking me what I wanted.. I was given 300 channels.. I have tried everything for help

Questions

86

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Blackouts of image and sound

Anyone out there experiencing one second blackout of image and sound? Does not happen on instant rewind. Does not happen on second television.

Questions

78

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Activation code for smart tv

Where do I go on ATT site to add my activation code for a new smart tv. I downloaded the ATT Uverse app.  I need to activate using my computer.  Cant find where to go on ATT site.

Questions

85

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HBO Max Login

Anyone else having issues with HBO Max on their Apple TV? I know they had a big thing with shutting down the normal HBO app on Apple TV this week. I can’t even get the app to actually load anymore, instead just a prolonged 3 dots at the bottom and then the “Oops! Something went wrong” page. Even de

Questions

112

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