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What is Error Code “-4” on HBO Max app on ROKU TV?

For the past week, I get this error message you in the app on my ROKU: “HBO Max Application Error” “Lost Connection to the server” “Error Code -4” All reboots, re-installs of the app, TV, etc….have been done. ROKU is saying it’s HBO Max and not them. Has anyone else had or have this issue and if so,

Questions

5.1K

2

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Horrible Customer Service

For Direct TV, I was charged for an early cancellation fee, even though the agent who I cancelled with assured the cancellation was done correctly at the right time.  It's only $21.20, but I have now been on the phone with customer service FIVE times for almost 2 Hours total time, and it's sti

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31

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Official Solution

Subtitles Turn OFF?

How do I turn off the subtitles that are coming up on my TV?

Questions

825

3

0

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Official Solution

Can I cancel my U-verse internet package but keep the TV and still have it work?

I have been very underwhelmed with the internet provided through at&t in my area so I have decided to upgrade to 1000mbps through Comcast. I was wondering if I could keep the U-verse TV because we enjoy it and would hate to have to switch off of it. Thanks

Questions

513

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Uverse app Scode 994, every since they cancelled account and reactivated

Hi, they had to cancel my account and recreate it when they added new equipment and attempted to upgrade the fiber account. All the devices work fine now although now I cannot login to the app.  It's saying "Logging in with this AT&T Access ID is not longer supports.  Please log in wi

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28

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ATT deleted news channel

When will ATT Verse bring back OAN, One American News ? That was the best factual news channel on cable.

Questions

43

4

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11 U Verse AT&T collection

I was recently looking at my credit report (Transunion) and I have a debt of $309.00 with the description "11 U Verse AT&T collection." I how can I get this removed from my credit report? Please provide me with any information to have this debt removed from my credit report. Thank you.

Questions

10.5K

15

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Official Solution

How to use U-verse tv with Xfinity internet

How do you connect the Xfinity modem to the U-verse gateway and WAP to be able to use Xfinity internet for U-verse tv

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52

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Now it hit me, too. Your HBO max subscription through AT&T has expired.

I got the dreaded Your HBO max subscription through AT&T has expired. hoping ATTHelp can fix this? Asking for raise of the issue/escalation and ticket number. please do not respond with copy/paste including instructions for eg iPhone that do not apply. I tried across multiple platfo

Questions

2K

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U-Verse App still not fixed

For months now users have been complaining that after the latest app update they have to continually keep logging into the application. I have seen the usual canned responses about reinstalling app etc, non of which seem to work.  I also saw one suggestion that a secondary account could log in

Questions

41

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Guide for U-verse is always wrong

Why is the guide for U-verse wrong almost every day for HD channels for discovery, E!, Nat geo, nat geo w, etc? All the channels who are part of the new streaming services they want you to buy. Is this on purpose?  

Questions

223

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Error 775

Tv shows error 775.What does the video bridge look like?

Questions

24

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Official Solution

Red x on my Samsung Tv

We just returned from vacation this evening and turned on the family room tv to find a large red x on the screen. The other 2 tvs both work fine.  I rebooted the router and receiver with no success.  Then attempted to do a disaster recovery which I couldn't get it to do.  I'm not rea

Questions

76

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Official Solution

How do I fix my cable box/DVR?

The green and red lights on the front of the box are flashing. The screen is telling me to go to Troubleshoot U-verse & Internet. Restarting the box did not fix the problem.

Questions

119

4

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Can’t see any channels below 100 on app

When I go on my DIRECTV app all I have access to is some of the channels in my subscription. I have no access to any channel below 100. I have made sure my receiver is connected to my network, made sure my receiver is connected in the app, checks for app updates, and deleted and reinstalled the app

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21

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Official Solution

Loss of signal

My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!

Questions

178

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My remote control died

I've had this remote control for years. It finally died on me. How do I go about getting a replacement?

Questions

40

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new receiver, error message "AT&T U-verse TV is not available at this time...

Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive

Questions

33

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reward cards stolen

i never received my reward cards but called reward center and told they were activated and used. what should i do next, because this person is getting away with stealing my cards. can i at least get a copy of the transactions. and find out when they were activated. i am at a loss as to ehat to do ne

Questions

1.2K

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Damaged/Old AT&T Boxes

There are several OLD metal AT&T boxes located by the street between 856 and 846 Foxfire Drive, Lawrenceville, Ga in the River Oak Village subdivision. Last year, a car wrecked into these and damaged them badly. They are fallen over, ripped open, and VERY UNSAFE. They are not in use. How do I g

Questions

22

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