
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n
Questions
•
Max Account & Billing
I have had HBO Max for free for years through my wireless plan and it seems like since it switched from HBO Max to just MAX that I cannot access it any longer. I have called and messaged and get a different story every time. Today I was told I can no longer get it because of my plan. I have had this
Questions
•
Max Login & Installation
Recently purchased Vizio TV. When I am watching a recorded program, pause it, turn off TV and come back later it is at the beginning. It either is continue to play or just starting over. I turn the receiver off so I don't see how it continues to play.
Questions
•
U-verse TV Equipment
Accepted Solution
I currently have Uverse 200 TV package. I need to save money. Are there more options other than going to the family or basic packages, specifically streaming?
Questions
•
Watching U-verse TV
Accepted Solution
Why is channel 3 (KIII) blacked out? How can I watch it with the service I am paying for Internet Phone & Cable. Plus I have had my service for 34 years with ATT
Questions
•
Watching U-verse TV
I’ve had Max as part of my AT&T plan for years and it seems to have gone away with our latest phone upgrades. How can I activate it again?
Questions
•
Max Login & Installation
Accepted Solution
Your TV promise states you would help with a digital antenna, where do I get this digital antenna, what does it cost and who installs it?
Questions
•
Watching U-verse TV
I am confused about the AT&T Blackout Credit for U-verse TV. If I go to tvpromise.com, select "U-verse TV" as my TV service and my zip code, I get a pop-up which says: "We’re pursuing every avenue to get your station back and continue to offer temporary bill credits to try to make up in
Questions
•
U-verse TV Account
I have att unlimited elite. max should come with it. Max was working great until a few days ago.
Questions
•
Max Login & Installation
Trying to login to Max, which is included in my plan but I keep getting the message that it is unable to verify acct.
Questions
•
Max Login & Installation
Closed
I have a new Chromecast with google TV 4k, I have been watching with no problems until a few days ago. Certain movies are only in Spanish. I attempted to change the language and english and espanol the movie is dubbed in Spanish only. I attempted to watch The Sitter 2011, and Pathfinder 2007. Both o
Questions
•
Watching Max
I have max service listed as a benefit with my wireless unlimited account. when I log into max and verify with my provider—ATT it”can’t verify subscription.” I spent over 1.5hrs on the phone with ATT who transferred me to directv who then offered I could pay for max. Fix my max account acces
Questions
•
Max Login & Installation
Closed
Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
Questions
•
U-verse TV Account
Accepted Solution
Is ATT getting rid of Uverse packages
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
THE UVERSE SHOWTIME ON DEMAND ON MY TELEVISION IS ONLY LISTING A COUPLE OF MOVIES. IT'S THE SAME WITH HBO AND CINEMAX AND THE MOVIE CHANNEL. WHAT'S GOING ON ?
Questions
•
Watching U-verse TV
Closed
I was sent a Mastercard from Northlane for a refund from DirecTV after being incorrectly charged for unreturned equipment. I was unable to transfer the balance and have been unable to log back in since then. Three emails to Northland over 5 days have not gotten responses and their customer se
Questions
•
U-verse TV Account
Hi, I recently received a replacement remote controller for my U-verse DVR after chatting with the rep. I was told to return the broken one through the UPS store. So I brought the remote to the UPS store but they only accept main equipment returns, not just a remote. It is not worth returning a bro
Questions
•
U-verse TV Equipment
I haven’t been able to sign in with Max. My AT&T plan covers it. I don’t have SSO enabled. I’ve tried multiple devices. It states “can’t verify subscription”
Questions
•
Max Login & Installation
Hello, I run a Public Access Channel that has the equipment and a contract to send our channel to AT&T. We have a UVerse account and box to monitor the channel, but channel 99 is not available. Can anyone tell me what package includes channel 99 or how I can monitor my channel with AT&T as a
Questions
•
Watching U-verse TV