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Great customer service!

Yesterday I received amazing support at the Broadcasting Square store in Wyomissing PA! There was a difficult billing situation to be handled, and even though they were busy, my problem was given priority and above and beyond service! Apologies for the misspelling, but Laquisha was simply tremendous

Questions

16

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Can I keep my phone number when leaving a prepaid plan and adding to an existing family plan

I have prepaid plan. My new husband has a family plan that he would like to add me to. Would I be able to keep the same phone number.

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19

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Anyone receiving Strange GET?c=ATTV texts on their phone?

Is anyone else getting strange "GET?c=ATTV:SM-998U1/14:4...." texts on their phone lately? It is coming in from 94183567 currently but the number appears to change.  I am getting this about once a day now on my Samsung Galaxy S21. .  . That GET looks very suspicious to me but ru

Questions

782

8

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Directv app using my data, not supposed to

Why is this app consuming data? It's supposed to be data free. I have directv and AT&T services. My high speed data is completely used up with me knowing. It's supposed to be data free viewing. What gives? This whole directv AT&T venture is fraudulent.

Questions

5.1K

32

Closed

next up

I (unknowingly)had next up and paid for 22 months out of 36. I went to trade in and upgrade to iPhone 15 pro-max. I had to pay off my iPhone 13 Pro first ($566). I got $1000 off for my trade in. When I noticed their mistake, I went back to tell them I had paid for the next up all those months, so sh

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15

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Persistent Service Issues in Downtown Manhattan

From my office building in the World Trade Center area in Manhattan, I get phone service that is intermittent at best. I can't refresh my email, app / websites routinely do not load, iMessage rarely works, and phone calls are choppy / drop sporadically, in spite of my iPhone showing full bars of 5G+

Questions

25

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Accepted Solution

How do I delete two old AT&T User ID/logins from years ago?

I have two AT&T User ID's from years ago and I am still able to login to both of them and would like to have them deleted. Is that possible and is there any way to do it or have someone help me with it?

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20

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Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account.

Please help! I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied. This phone satisfied the unlock requirement and I properly chose [NO] for [Do you have a mobile number from AT&T?] option and entered correct the phone's

Questions

14

2

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Accepted Solution

Official Solution

Roaming in Canada

I turned on my roaming options and will i be billed with charges and international calls as well? I called att and they told me i will not be charged. Is this true?

Questions

68

2

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Current status - Denied We can’t unlock your device because it’s no longer active on an AT&T account.

Please help! I tried to unlock my iPhone I used to use while I was on AT&T through the official AT&T unlock page, but it was denied. This phone satisfied the unlock requirement and I properly chose [NO] for [Do you have a mobile number from AT&T?] option and entered correct the phone

Questions

1.4K

17

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Iphone15 not receiving verification text messages

I've had this issue ever since I ported my number to At&T in the beginning of 2024.

Questions

19

2

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Email to SMS has stopped working. How can I fix it?

For several days my Microsoft Exchange server account has failed to send SMS messages for calendar events. I then attempted to send an email to my phone, and I got an error that reads as follows. Suggestions? <recipientphone#>@txt.att.net mx3b.txt.att.netRemote Server returned '554 5.2.0 &

Questions

7.3K

89

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Number Transfer PIN

My child wants move their wireless number to another service provider, so we requested a Number Transfer PIN. The device is unlocked. Can the Number Transfer PIN be used for only one of the three wireless numbers on the account? We want to be sure that the other two wireless numbers stay with AT&

Questions

21

2

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Accepted Solution

Official Solution

AT&T took the money and did not provide the service

I am traveling in Japan and signed up online for the international travel add-on. After signing up and deducting $35 from my account balance, my phone still showed "no service." I called ATT customer service, the guy tried to help to trouble-shoot and we spent 10-15 min trying without any success a

Questions

122

12

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Phone speaker

I can only hear calls on speaker phone….. I have tried all suggestions on YouTube videos and none have worked… any suggestions? 

Questions

18

2

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Tax exemption

I’m trying to request refunds for taxes paid at a retail store. My husband and I have both tried multiple times at art.com/taxexempt.

Questions

2.1K

12

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Unwanted Automatic Software Updates

Is there a way to choose what updates my device receives/uses? Is there a way to decide for myself, like the grown adult I am, when the updates are installed versus having my phone "taken over" by the update that has been forced upon me?

Questions

87

14

Accepted Solution

Awaiting Tax refund on returned phones

First of all I was sold on a lie on upgrading my phones. I was assured there was not contract on the phones and my bill wouldn’t change and the phones were absolute free. When I saw the contact my bill would have gone up and there was a 36 month on the phone. When I returned the phones unopened as I

Questions

47

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Can't send or recieve texts

My texts messages started failing and after many troubleshooting attempts I found out that when advanced messaging is on, the message says failed. When advanced messaging is off, it seems as though it sent but the recipient didn't get the message. I also am not recieving any messages except for prom

Questions

388

4

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Taxing tax exempt status

I went into a store today and they said they had to charge state taxes even though I am tax exempt. Have card and everything. Person in store said they just started doing it. Does AT&T have a contract with the state of Oklahoma saying they will collect state taxes even if tax exempt?

Questions

534

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