Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (222.4K)

Activity
Selected Activity
cant leave voicemail for an android user in a different state

cant leave voicemail for an android user in a different state i have been in the past able to connect to my friends android and leave a voicemail until att starting having problems now i call on my iphone the my iphone will not go through to her voice mail or connect to her phone i have done all on

Questions

11

1

0

COMPLAINT - Magin Razani 2024

During my time in Hawaii, Local Law Enforcement took up to 7 incident reports for missing cell phones of mine. Most of them disappeared on the BUS. Most busses had cameras,. Most videography went un-examined. All the thieves got away with my phones!I did address this immediately the day my phone dis

Questions

33

6

0

Closed

my online Samsung Galaxy A14 5G - AT&T PREPAID - 64GB - order got cancelled however two time 43.46 USD transction on my credit card.

my online Samsung Galaxy A14 5G - AT&T PREPAID - 64GB - order got cancelled however two time 43.46 USD transction on my credit card. called so many time to customer care very pathetic service.

Questions

14

1

0

Accepted Solution

Reaching Customer Service Live Agent 24/7

Is there a good number that someone can reach a live agent 24/7? We recently had an emergency while abroad and none of the numbers online could connect us to someone live.  

Questions

32

3

0

Cant use either phone.

I bought 2 prepaid att phone online. I first attempted to put my old sim card in my new phone. It wouldn't work so I switched it back to the new sim card. Activated the phone, paid another 40$ for a new plan with the new phone #, and because I purchases it online, it says I need to take it back to t

Questions

16

1

0

Accepted Solution

Phone purchased from Target.com saying to take it to store for activation

I just received my prepaid phone from Target.com and went through the activation of the prepaid plan for the sim card and when I try making a call I get the voice message that the phone needs to be brought to the store for activation.  I have seen other posts saying you can send a copy of the

Questions

358

6

0

verification code not working

Hello, I'm a new customer and I'm having trouble setting up my passcode. I received a verification code via text message, but it's not working when I try to use it. I've attempted multiple times without success. Can you please assist me with this issue?

Questions

21

1

0

Defective Phone

I just filed a claim on my z4 fold. Claim number:301426914431.  I have been very unhappy with my phone.  I have had to have the screen protector replaced, when the phone was less than a year old. Now the big screen went out.  They told me it was a common problem with the z4 folds. &n

Questions

18

1

0

Can I move an ATT SIM card and plan to a new, unlocked phone?

Hi--This question is a tiny variation of a question that was recently answered. I have an old iPhone with an ATT plan and a new, unlocked, iPhone, with no plan of any kind.  Can I move my number and ATT plan to the new phone just by moving the SIM from the old phone to the new one?--Many thank

Questions

32

2

0

Not allowed to return new phones

Secured 2 new phones while switching from TMobile to ATT but told the salesman I could not take any surprise initial costs. He said there would be none (lie #1). But 6 days later they tried to run through a charge for $165. Not happy, I got on the official ATT site and went into the chat box to spea

Questions

34

6

0

galaxy watch 5 pro battery drains 18% in 1 hour pool swimming (no active gps)

during normal operation battery drains ~1% each hourduring running (with GPS) ~6%/hourPool swimming drains 18% per hour. It started about 3 weeks ago not sure if exactly on S/W update  

Questions

19

2

0

5g+

5g+ is a joke on at&t. When my phone switches to 5g+ some of my apps don't work. That's pathetic. I shouldn't have to reboot the phone. There shouldn't be connection issues whatsoever! It's garbage and so is at&t. When this phone is paid off in a few months I'm done with at&t. Disrespect

Questions

152

12

New Iphone 15 PRO MAX

My new phone is acting horrible. Calls do not go out (wifi calling) my apps don't open, my apps stall & jam, calls go straight to voice mail, I get delayed voicemails. It's terrible and annoying. I purchased a new phone to fix all these horrible problems from my iphone 11, THE THING IS....my 8 y

Questions

26

3

0

Okkkk

If this is year old … u don’t work for ATT then why is this forum on ATT website 🙄

Questions

28

3

0

My device unlock was approved, yet instead of a link I received "Your unlock instructions: ${masterData.unlockInstruction}"

The request says it was approved and I have an unlock code, but the phone still isn't unlocked.

Questions

22

1

0

Denied return labels within 14 days and lied to

<span;>Hello, <span;>On March 16, we were just supposed to have our internet upgraded to fiber for free, but an AT&T in-home expert came to our home before the technician and scammed us. He said we would get cheaper wireless cell phone service if we switched from T-Mobile, that our b

Questions

49

3

0

Accepted Solution

Official Solution

Recover Voicemail Greeting

I wish to recover my voicemail greeting. I change to a different Provider. I still have ATT account I did not cancel out. I was not aware i would my voicemail Greeting.

Questions

33

2

0

turn voicemail password off not working

Many times I've gone thru the steps to turn the voicemail password off, but it doesn't work. I continue to be asked for my voicemail password.

Questions

37

4

0

trade-in promotion

I traded in my phone today for (hopefully) a $800 credit toward a new phone. It was in good shape but from what I've read on this forum, should I still expect to get shafted on the credit amount ?  How does the process work?  Do I get an opportunity to accept their assessment or reject it

Questions

1.3K

18

Accepted Solution

Official Solution

Closed

Order On Hold pending Payment Update… but no one can help me!??

I placed an order yesterday.. business account , 2 devices on installment plans. Checked out with a total due of $154.80. That payment processed fine thru my bank. Then an hour and half later another charge of $82.80 was attempted and my bank blocked it with a fraud alert. I okayed it(despite having

Questions

333

12

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.