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Unable to record instagram stories

Instagram stories feature appears as a black screen when trying to use. I hold the button down to record (only black) and it says video file not supported. I have tried all trouble shooting steps and uninstalled, restarted, cleared data, etc.

Questions

117

3

0

New iphone wont connect

I got a new for me iphone (14) And it wont connect to cellular. I go to my accounts to activate new esim and it takes me to cell numbers and phones i dont have. My phone will not connect to at&t service

Questions

29

1

0

Accepted Solution

Official Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

2.6K

30

Accepted Solution

How do I contact the CEO? Is there an email?

I have tried handling a fraudulent att account multiple times with no luck. Everyone I speak to has no concern with my issues. So I would like to email someone who matters.

Questions

35

2

0

Lost phone in transit, spent more than 20hours with reps

Hello, I am reaching out to share my frustrating experience in transferring our numbers from T-Mobile to AT&T, and I'm seeking advice on how to proceed.On Dec 26, 2023, my family made the decision to switch our phones service provider over. However, despite this decision, we have yet to receive

Questions

23

1

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Prepaid payment denied

Dear AT&T officer, Today I received my eSim card. I tried several times to pay the prepaid plan but failed every time.   So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist  for verification. I sent my pa

Questions

197

6

0

Accepted Solution

Official Solution

Data

Where can I find data (pics,videos,text) from a ph that cannot be turned on

Questions

22

2

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Blocked call on call log?

I have texted and called someone on my own account a few times and wanted to see if they received. I do not show it on my call log or that persons, does this mean they’ve blocked me. I can see calls and texts logs from two months ago but not others in the last couple of months that I have sent.

Questions

18

1

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Is FirstNet actually worth it?

I am a Volunteer firefighter and have been seeing ads and such for FirstNet. I talked to an ATT representative and they tried to sell it to me of course without really being “real” about it. What I mean is that they just cared about commission and not really picking what’s best for me. Based on som

Questions

4.4K

12

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Error Code 13-01-05

I have been attempting to set up my ActiveArmor and continue to get the error code 13-01-05, after uninstalling, reinstalling, clearing the cache for Google Play and Updating, and clearing Cache for ActiveArmor I am still getting the error code.

Questions

260

10

Closed

Switch from Prepaid to Postpaid and keep number

Like many others I have horrendous experience with AT&T customer service, as well as in store assistance. A staggering lack of knowledge between departments. The latest that I have been told from the Corporate store on Overland Ave in Culver City, is that although the switch should be able to b

Questions

13.2K

9

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PlayStation portal not connecting with AT&T hotspot

I am unable to use my PlayStation portal on att hotspot service. I can connect via other services WiFi and hotspots. It is only att that does not allow my device to make a solid connection. I am certain there is some type of blocking either on purpose or not that is preventing my device from making

Questions

525

2

0

Has the option to create an email-to-text alias at mymessages.wireless.att.com been discontinued?

I have an existing email alias, which I established years ago at mymessages.wireless.att.com, so I could receive text messages via email on my post-paid wireless phone number (e.g., [email scrubbed]). The "alias" is friendlier/easier than giving someone [email scrubbed].  It appears mymessages.wire

Questions

15

1

0

Accepted Solution

Closed

Att 6 month nvidia promotion

I pay 2 att 5g unlimited devices. I have already redeemed the first one's code for GeForce now. And when I try to redeem the second phone's code I get the same code. And when I try to redeem it says this code has been redeemed. I called att customer service and they said to contact Nvidia and I did

Questions

37

11

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90 day gophone

is the att 90 day gophone an Android?

Questions

20

1

0

OnePlus Phones

Does my AT&T work with OnePlus phones?

Questions

29

4

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File complaint

I am not getting anywhere with ATT and they have lost my trade in device. I have a copy of the tracking information that clearly shows it was packaged and mailed and ended up as delivered by USPS and trade in is stating that if I don’t have the IMEI number they can’t do anything.  How can this

Questions

13

1

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Imo portal down

I've been trying to get my imo discount set up for two weeks now and the website seems to be broken, what can I do to get it applied

Questions

25

1

0

Closed

90 day plan?

Hi I have a younger brother who just got a go Smart phone and put a 90 day 30dollar card on it. however the card expired after 30 days. He told me it gave him two options and he chose the one with unlimited texts. So how does the 90 day expiration period work on At&t go smart phones? Thanks.

Questions

1.7K

4

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Calls failing intermittently

My brother and I joined AT&T on my dad's plan, who has been with AT&T for years now, probably a couple weeks ago. I transferred over my unlocked iPhone 12, my brother bought a new iPhone 13 Pro, and my dad upgraded his phone to an iPhone 13. All of us have been getting "Call failed" problem

Questions

213

3

0

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