I want to unlock my device but it said “Looks like the IMEI number you entered doesn’t match an AT&T device”. Can you help me please?

We switched 3 phones lines from T-Mobile on April 28. I was told that ATT would send me an email so that I can fill out my information to get a gift card to pay off my T-Mobile. Well, the email I got was only up to $200. I specifically told the rep that one line was over $600. He keeps telling me th

I updated my Samsung Watch 4, it did not properly complete because it says it needs to charge, so I put it back on my charger, and it is not charging. We went through the phone, and synced the update together, but it is not finishing it. Once again it is not charging, the update is not finishing, an

Your (Edited per community guidelines) app doesn't work and no one will answer the phone my phone doesn't even (Edited per community guidelines)ing ring

I was wondering how long I have to return my old phone after receiving my replacement?

I am in a group chat but i suddenly am not receiving texts from only one person. I can see everyone else’s texts, but not that one person. I don’t have their number blocked and I have tried restarting my phone. I don’t know what else to do or what the issue even is.

Back in October 2023 an agent changed my plan which I was grandfathered into without my consent and now I can’t get it back. It’s costing me 25% more each month and no one at AT&T can help not even their managers. Any ideas how to contact sr leadership?

From: [email scrubbed] Hello, Review your AT&T orderYour Account #: 12345678 Wireless Review Your Customer Service Summary   Click here to sign in and access your customer service summary. This summary highlights recent changes and estimated charges, taxes and fees. * I did

Why do all my incoming phone calls go straight to voicemail

Hello! This query may have been answered in the past so hoping for your patience. I’m planning to travel abroad and will bring my prepaid phone.  Can I receive incoming text or call from the US?  If not, what option do I take?   Thanks much in advance! 

Took over billing responsibility. I was told by store employee and customer care that phone promo credits we were receiving would transfer but they have not.

Trade in

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

Got this phone from AT&T and I'm still paying for it. Can't make calls, send or recieve text messages. No data. Tried all troubleshooting steps. Reset network, delete cache.

My bill increased even though I received a message saying I had no additional cost for data calls and text while traveling in Latin america

I put a sim from redpocket in my unlocked phone, almost immediately att started downloading software to the phone, about a month later I bought an unlimited esim from tmobile( I've done this multiple times over the years when I need extra hs data) .  They could not activate the esim because at

I have submitted a request to unlock Samsung Galaxy Fold 4 exactly one week ago and I have not seen any update on the status. I need just the network unlock code.

Why is this so hard for ATT? Called ATT yesterday to move billing of my phone from a business account to personal account due to upcoming job change. As a physician, I was cautious doing this- because having the process not go smoothly might make me unreachable by patients/other physicians. I was

At&t had messed up the spelling of my secondary email, so for a while I couldn't receive my billing details or view it online because the merging email was not correct with my @gmail and @currently. I recently got my Gmail corrected through tech support... so now my question is, is there a time

I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions