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Trade-in

I am very dissatisfied with AT & T. I switched from Verizon to AT & T back in December 2023.  At this time they were offering trade-in up to $1000 based on the type of phone you traded in. We traded in (4) iPhone 13 pro Max and (1) iPhone 14 for (4) iPhone 15 pro Max and (1) iPhone 15.

Questions

42

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SIM already activated?

I just bought a prepaid mobile hotspot. While trying to activate it online I got stuck in the screen to make a payment - it kept saying something was wrong with my card.  I called customer service and they told me that my SIM is activated but with a different zip code.  There is literally

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23

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International Day Pass and Wi-Fi Calling

Should I turn off Wi-Fi Calling if I am overseas (in an IDP country), am using an International Day Pass, and am making calls back to the USA? I've read some statements by customers saying that Wi-Fi Calling calls made overseas to the US (or to other IDP countries) may be handled and billed by AT&am

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21

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Unlocking

Can a phone that was a replacement through the mobile protection plan be unlocked

Questions

20

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0

Closed

How to sue AT&T for bait and switch, loss of business & poor customer service?

I would like to start out by saying that I've been a customer of AT&T for 23 years. I've had the same number starting with Bell South to Cingular to AT&T.  I recently switch from a consumer account to a business account.  This was the worst mistake I could have made.  All of

Questions

50

2

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Closed

AT&T text message log showing incoming texts that I never received.

Looking at my AT&T text message log, I see a few numbers that say they were incoming text, but I never received any messages from those numbers. Why is this?

Questions

100

4

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voicemail notifications

I don't receive notifications when I have a voicemail. This has been an ongoing issue.  On occasion, I will get a notification; but most of the time I do not get a notification.

Questions

16

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AT&T not honoring trade-in promotion

At the end of January, AT&T ran a promotion to trade in your Samsung phone in any condition for an S24. Once I got the new phone, I sent back my S7 and received confirmation that it was received.  I waited 3 billing cycles for the credits to be applied and when that didn't happen, I contac

Questions

102

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Regret my decision using att

Stuck in a contract for 2 years now paying so much for 1 line on the lowest plan available. Regret choosing att and I could totally get a way better price with the same service at any other competing provider.

Questions

37

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Accepted Solution

False Misrepresentation of Value of an Agreement by AT&T

Long story short, an ATT representative falsely represented the value of a service agreement. I have messages from them indicating such promise, and that I explained to him I would only agree based on that value only to switch. He was aware that the switch would trigger a payback of our previous dev

Questions

68

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Att is a rip off

I came to att bc the offered union discounts and had promotions on new I phones. So I agreed to switch and to give them 3 devices as trade in that were payed off.  So the set me up with 3 new lines that were suppose to include 3 I phone pro max with a 36 month agreement.  But instead of a

Questions

108

7

Accepted Solution

Update phone

Hello i can't update my phone its galaxy s22 ultra I don't show update  My phone is att locked and i tried unlocking it from att website it doesn't show that i can  I have tried for months and no one helps me  I also trued contacting Samsung they said only att can help me  I don

Questions

35

1

0

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Official Solution

Urgent

I've been abroad for over 2 years and my AT&T prepaid number is suspended. I need help reactivating it so I can regain access to my account. The issue is that my OTP (one time Password) requires that I have access to my text messages for verification purposes. Any guidance on how to resolve this

Questions

344

7

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Accepted Solution

Samsung tablet S7 FE celluar model phone calls and txt messages

Hi I have samsung tablet S7 FE cellular model and I bought it from US brought to out of states. Recently I opened a number get a new sim card and tried to make call from this tablet but when I tab 'Call' it shows me AT&T sign-in page not dial. How can I make calls from this tablet? I am sure I

Questions

28

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Closed

Is there an AT&T Service outage I am unaware of?

I lost connection around 1am. In the South Seattle area in Washington state, anyone else having an issue?

Questions

157.8K

556

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Closed

Call forwarding set-up from another phone

Hello, I have a Samsung Galaxy Note 5 and I dropped it and can't even see the screen except for 1 line. How can I set up call forwarding from a different phone for my phone number to ring to until i get my replacement.

Questions

1.2K

5

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Change Account Type

Hello, I currently have a business wireless account and would like to change the account type from business to personal, keeping the same number. Is this something that can be accomplished relatively easily and if so, what would the process be?  Thanks in advance!

Questions

27

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Visa Reward Card

I moved in July 2023, and had my internet set up.  At that time, an "AT&T representative" came to the house to introduce himself and try to get me to switch my cell service over.  This guy told me that my total bill for internet and cell plan for 3 would be approximately $60 cheaper than what I was

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18

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Att unlocking problem

This is a contract machine I bought from the second-hand market. I can't use the mobile phone card of other operators, and I can't unlock it all the time. I can't find out how much money I owe without an att account. How can I unlock it?

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17

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How do I give positive feedback for a specific AT&T Employee?

How do I give positive feedback for a specific AT&T Employee? I want to make sure it gets to the right place.

Questions

163

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