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4G LTE bands in the Bay Area, CA?

Hi there! I have a Samsung Galaxy A22 that we previously purchased and (successfully) used in Latin America that we now just got a US AT&T SIM card for here in CA (Bay Area). We’re able to make and receive calls and texts using AT&T’s cellular service, but cellular data isn’t working at all

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Trade in Promo nightmare with ATT

Back on Oct 31 of 2022 I opted to do the trade in promo with ATT for the new iPhone. I traded in my iPhone 11 pro max for the new iPhone 14 pro max. When i got the new phone they instructed me to ship my old phone back to them via USPS with a protective box and shipping label they sent me whe

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11

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Cancel AT&T Prepaid

When I bought AT & T card, I wasn't informed that it's a prepaid service I have to pay monthly, but I was told that I can use it only for a month. After leaving the country, I don't use this card but AT&T continues to charge me for the service. How can I cancel the usage of the service? I

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27

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Official Solution

I am abroad, how can I apply for international roaming data?

I am traveling overseas and my mobile phone cannot receive the verification code, how do I apply for data roaming?

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Trade in problems

Has anyone else had a terrible time with their trade in? I sent it in back at the end of December and it still shows shipped.  I have contacted them several times to be told there was a glitch in their system with tracking numbers so there is a fedex number when in fact it was a usps label. &n

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24

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Official Solution

International day pass removal

I was away for the weekend and set up international day pass for 3 days...I'm still being billed...How do I remove it

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Only buy from Sam's Club AT&T - here's why

I currently work as an authorized dealer for AT&T in Sam's Club and am making this thread because of all the misinformation surrounding the Sam's Club program and wanted to educate potential buyers with accurate information and highlight the benefits you get when going with Sam's as opposed to y

Questions

10.9K

42

AT&T Transfer App, Contacts not Transferring to iPhone

I can use the AT&T Transfer app to transfer contacts from an iPhone to a Samsung device with no issues. When I try to transfer contacts from a Samsung to an iPhone, the apps say the contacts were transferred, but when I check the list of contacts within the iPhone, none were transferred. I ver

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Billing account

I have ask numerous times to talk to talk to a business account manager. My bill is inaccurate. I am being charged monthly for a new phone that I sent a trade in back in January. They keep telling me they will create a case, but nothing happens! I am paying my bill monthly, minus the $27.78 for th

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16

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Three weeks of texts not working

After three weeks and countless calls/messaging ATT still cannot tell me why I am not receiving all of my texts. I’ve had to initiate every contact. This last call was a big “I dunno” and suggested I buy a new phone. You’re about to lose a 20+ year customer.

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Vesta AT & T deducted 156.70 USD from my credit card unauthorized transaction

Hi, I am in the Philippines, I have no AT &T prepaid account or so in the US or any countries. Just today, I got SMS from my bank account in the Philippines that a total of 156.70 USD has been deducted from my account with Vesta AT&T prepaid. How come? I have no AT &T prepaid nor I am in

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10

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Error sending emails to ATT phones

Starting Monday 5/29 around 6PM CST, my email server started receiving this SMTP error when sending an attachment to [email scrubbed] email addresses: 451 4.4.0 Primary target IP address responded with:"421 att-e2xms-ibgw-5002a.ext.cloudfilter.net cmsmtp <ipaddress> blocked AUP#CNCT"<ipaddr

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17

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Official Solution

No numbers available

When I first moved to Florida two months ago I looked at new phone number options and saw a very long list of available numbers. Now when I try to change my number to a Florida number, it says none are available anywhere. This is frustrating.

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Worst Trade-In Promo Experience

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

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16

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Trade in amounts vary?

I recently upgraded to an S23 Ultra. I traded in a Note 9 and received a credit of $300. Trade in amounts vary depending on thr traded phone? I thought I would be getting a full trade in of $800 or $1000. Was I wrong? Thank you

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8

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Advanced Messaging not working S21 ultra

Received a "refurbished" phone from a claim. After installing my SIM and sending a text message, I realized that advanced messaging wasn't working. I tired all the usual ways to try and get it back on (turning it off and then turning back on, restarting the phone) and nothing. HELP!

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Protect Advantage

How much is deductible for claim on damaged phone with Protect Advantage?

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5

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Official Solution

email to text not working

We have systems that send and email translated into SMS text to several of our phones. It has stopped working. We are wondering how to check if AT&T is blocking it. We know how to check our individual blocked numbers.

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49

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Can't access wireless voicemail

When I get a voicemail, I try to check it after clicking on the icon in the top left corner. When visual voicemail opens, it shows I don't have any voicemails, but when I go into the AT& T app, it shows my voicemail is almost full

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9

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Code on "Calling Number"

On the data usage, the list of incoming Text has a code instead of phone number. "C0DE9185" is one of the codes.  There are other numbers and they all begin with C0DE1410100064                            1410200569  

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