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has anyone else gotten screwed with the trade in phone deals?

I traded in two Samsung phones, Ultra 20 and Ultra Note... used the ATT shipping label back on November 2nd... ATT says they didn't receive the phones and they are charging me for the two Pixels i traded for! it was THEIR shipping label! Not my responsibility once I hand them over at the Post Office

Questions

 • Wireless Billing

143

24

Can't Send Text or Images

Ever since 1/7/23 I have been unable to send text or SMS/MMS messages. I can however received them.  I have run anti-virus and cleanup with no resolution.  HELP!!! Samsung S22 only 4 months old.

Questions

 • Samsung

37

2

0

Closed

Loyalty Management Refund

I have tried since November of 2022 to resolve a charge placed on my account. I have been a loyal AT&T customer for 20 years. This is insane, I have spoken and hung up on by no less than 15 Representatives and or Management. I have spent right at 20 hours on the phone in the last 5 days. And wa

Questions

 • Wireless Account

29

3

0

Usage Details

How can I disable access to viewing text and call logs when you log in online? I’ve called support and gone into a store and nobody knows how to do this. There’s no way that I could be the only person who doesn’t want all their data readily available for others. This is a very concerning safety is

Questions

 • Online Account Access

35

1

0

Is my Note 8 unlocked already?

I bought the pho e and it's supposed to be unlocked but my Verizon sim which is on and active won't work

Questions

 • Samsung

30

6

0

Delayed notifications from apps & messages

For quite a few weeks I’ve been having an issue with delayed notifications. The first time I receive the notification it will say something like “5 min ago” or “9 min ago” etc. The time varies, but they are intermittently delayed. I cannot make it happen on demand. It is happening with apps and text

Questions

 • Apple

81

3

0

Can an iPhone be cloned with e-sim card when new phone setup in service center?

Can a Cricket service center employee clone an iPhone when setting up new one in order to gain access to accounts and passwords, etc.. (I believe AT& T and Cricket joined forces, that's why I'm asking here.) During the setup of the new phone, I gave the guy several of my passwords, including my

Questions

 • Apple

23

2

0

Accepted Solution

ATT prepaid activation problem

For the last 4 hours I have been trying to activate my new wireless prepaid service. The on line system recognizes SIM/ICCID, IMFI, telephone number, and plan 16GB-12 month, but does not process out going calls and incoming calls go to Verizon voice mail and on line system will not allow me to set

Questions

 • More AT&T PREPAID Discussions

46

6

Can't turn on wifi calling

Have a new Moto g go phone. Where I live I can't get regular service. Have Wi-Fi. Can't seem to get the phone to turn on Wi-Fi calling, which also keeps me from texting. Why would this be happening? What do I have to do to turn on my Wi-Fi calling?

Questions

 • Android

35

2

0

Network Unlock

Not a Att customer but I'm trying to have my device unlocked

Questions

 • Android

12

1

0

Closed

how to contact @ATTMobilityCare

I need to message ATTmobilitycare, but cannot find how or where to do so.

Questions

 • Apple

633

2

Why is customer Service so Terrible especially over the phone?

Customer service at AT&T is Terrible. The worst. These people act like it hurts them personally to actually find ways to make it better. You go to them with an issue and instead of trying to solve it they just make it worst then give u they (Edited per community guidelines) to kiss. I will never aga

Questions

 • Wireless Account

496

4

Sd-Sdk-400

I gave a Galaxy Watch 4 that has never been able to Numbersync since I got it last summer. Since then, I've upgraded from a Note 20 to a Fold 4.  Still no Numbersync.  The watch works fine, bluetooth or as a standalone with its own number...just no Numbersync.  All I get is the error

Questions

 • Wearables

32

6

0

Auto pay was on a different date in December (only)

I am on auto-pay and my payment is usually taken on the 9th of the month. In December it was instead taken on the 20th, then in January went back to the 9th.  Did anything like this happen to anyone else and if so do you know why that occurred?  I have not changed anything on my account i

Questions

 • Wireless Billing

24

1

0

DONT GO TO SAMS CLUB AT&T

Same thing happened to me. I had 6 lines with Tmobile and i was paying 360usd and Anastasia told me I was going to pay 240usd same service, new phones and pay less. Of course I agreed to that. The only thing I had to pay was phones taxes so I paid 222usd. And first bill I have to pay the activation

Questions

 • Wireless Account

29

1

Accepted Solution

Range

What are the Wi-Fi range on the sparks?

Questions

 • Network Coverage

18

1

0

International call restrict

I have placed international call restrict on multiple cell phone lines on my account many times but I keep on getting charges for international calls Till 1 hour ago I could see international call restrict as an "add on" on my online account After talking to the last customer care representation

Questions

 • Account Features

18

1

0

Accepted Solution

Unlock pre pay phone

I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph

Questions

 • More AT&T PREPAID Discussions

27

2

0

Replacement Battery for ATT Turbo 2 Hotspot

I’m looking for another battery (model #MF01) for my ATT Turbo 2 Hotspot (that I use with an ATT PREPAID account). I need a pre-charged back-up when hiking and camping in outback areas I have checked EVERYWHERE including the Jiade (manufacturer) website. I would appreciate only solid leads. &

Questions

 • Phones, Tablets & Devices

962

9

Accepted Solution

Payment for mobile phone bill unsuccessful

I am trying to pay my mobile phone bill with my credit card which I have used to pay my bill with and the system is declining the payment with the message payment unsuccessful (error code?: PM01910). I have tried using different cards and I know them to be correct and working but my payment is not g

Questions

 • Wireless Billing

10.2K

8

0

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