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When is ATT going to push out the April update?

My pixel pro 8 is having issues randomly disconnecting (no sim error) and I am told that this update will fix it.

Questions

108

3

0

Non return device fee

I’ve been dealing with AT&T since January. Went through Asurion and returned damaged phone immediately after receiving replacement.  Phone is lost.   Asurion has confirmed it’s not active but AT&T will not take the non return off my bill.  Numerous calls to both companies and

Questions

21

3

0

International roaming charges of $180 charged even though device is in Airplane mode and roaming off

We went cruise and we put our phones in Airplane mode and roaming off. We got charged $200. When called they mentioned some messages are sent and data is synced. ATT should correct their systems and shouldn't cheat customers.

Questions

30

2

0

ATT won't unlock my phone

I requested to have my phone unlocked. I was told they can't I was with AT&T prepaid for the last 2 years. I had brought my phone to AT&T (paid off). My yearly subscription to ATT ended yesterday, and now I'm with someone new. I contacted them, and they said they can't unlock it because

Questions

83

4

0

Accepted Solution

Official Solution

déverrouiller un iPhone verrouillé sur iCloud

I would like to contact you to request your assistance regarding IPHONE XR BLUE 64GB-USA which I purchased second-hand. After making the purchase, I discovered that the device is currently locked to iCloud and I cannot access its features. I would like to point out that I am not a current Xfinity cu

Questions

21

1

Phone compatibility in New York

I have to buy a new phone. I live in France with a Free Mobile full data plan. My last one, an Oppo A74 with LTE, didn't working in NY last year. I think AT&T is the roaming company for Free Mobile. I have to buy a new one (could be Xiaomi) in my country. I checked the network AT&T compatibi

Questions

10

1

0

I was going to put this on YELP but wanted to ask the community first.

AT&T call center listen up! After 22 years of loyal patronage, your recenttreatment of me has been nothing short of appalling. Let's set the record straight:I've been in constant communication with your team regarding a minor bankmishap that necessitated a few extra days to make my payment.You k

Questions

48

9

0

Official Solution

Installment plan payoff

Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.

Questions

14.2K

8

0

Accepted Solution

Official Solution

ATT Network Provider Lock

I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i

Questions

39

1

0

Google messaging app error 2

Yesterday all of a sudden today it prevents me from sending texts saying "Can't Send Message with AT&T ,Error 2" I have tried restarting it multiple times and cleared the cache yet still the same. Also I have an Samsung Galaxy S22

Questions

23

2

0

version R925USQU1BXB7 update

I've been trying to update my Samsung watch 5 for now over 2 months. It shows the update downloading to my watch but will not copy to the watch.  Any help would be greatly appreciated.  

Questions

18

1

0

Closed

Prepaid cards activated but not working

My wife and I bought 2 prepaid cards from the online store (the $25/mo 1yr prepaid). We received them, put them in our phones and received the activation sms. Activation went ok "your sim is active and almost ready to go", but we waited several hours (almost 12h now) and still no service. Tried cal

Questions

1.6K

15

0

5g data connection issues

I work in a downtown area with max 5g service, but when I try to load a web page it will not connect or load. If the website does load it is constantly buffering or takes forever to resume, just scrolling social media at lunch. I never had this issue with Verizon so has anyone else experienced this?

Questions

1.9K

9

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What is the best way to file a complaint against an ATT store employee?

Looking for info on the best way to file a complaint against an ATT store employee who lied to me multiple times about the specifications of the plan he was selling my small business account. I suspected he was lying to me, and confirmed my suspicions when speaking to a manager on a subsequent visit

Questions

150

4

0

Accepted Solution

How do I cancel my prepaid account

I have a prepaid account. I have chosen another cell provider. How do I make sure that AT&T does not have a lock on my phone? I own the phone and AT&T was never involved with the phone just the service. The website is useless.

Questions

28

6

0

Charged for International Data Roaming even when International Day Pass was activated

Name - Antara (Edited as per community guidelines) Number - (Edited as per community guidelines) My number was charged $2303.24 on March 14th for International Roaming. I had already activated my International Day Pass for the day. Tried chatting and calling the customer support, they are denying t

Questions

35

7

0

Can I use phone for taking photos in Europe without being charged for day of usage?

Using phone just to take pictures in Europe

Questions

19

2

0

unlock ipad from ATT

I requested that my ipad be unlocked. The ATT site said Ooops there was an error. Later I received an email saying unlock was approved - follow directions - which were "Your unlock instructions: ${masterData.unlockInstruction}" Please help.

Questions

14

1

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ATT said “they didn’t get it” a returned phone

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

Questions

2.2K

37

Hotspot 3 not connecting to the internet

I've been trying all day to connect but keep getting connected, no internet messages.

Questions

16

4

0

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