Called 611 for internet, rep told me, this is only for wireless. I said sounds like this is the part where you say hey let me connect you to someone who can help you. The rep responded don't tell me how to do my job. He said this several times more before saying to me "don't yell." I was talking cal

I just got a Samsung phone with eSIM capability. My impression is when you have a data only eSIM, you can access internet similar to having WiFi. Will "WiFi calling" work in that case? If that is the case, this will be a great alternative to "International Day Pass"? Not all travelers need unlimited

Is my phone use covered in Jamacia with my Elite plan? If not, is the international plan of $10/day and $5 for additional phones on the account unlimited talk, text and data?

for about 5 months my phone hasn't been receiving verification codes I have tried absolutely everything I could find online. still nothing has worked I was even on the phone with an agent for an hour to try to fix the problem. The agent told me that people would reach out to me within 2-4 days but i

Do you have any suggestions on how to cancel my account? I've thoroughly searched both the app and website, but haven't been able to find a way to do so.

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Hello, I called +1.314.925.6925, and the line is not in service. It is also in Spanish which I'm only a beginner with. I'm writing because I purchased a SIM while traveling abroad to Spain from the US in order to avoid International Day Pass Fees. I also have my Cellular Data set to my European SIM

I did an upgrade in Oct 2022, It's February and I'm still waiting to see my credit for the trade ins. I was told by 4 ATT customer service I should see it on 3rd billing cycle. Still waiting..

​I placed a order for a IPhone 13 Pro 256 gb in Sierra Blue on 3/17/23. The Sales Rep that took my order said that the iphone 13 pro will ship between 3/22/23-3/24/23.​ ​I called to check on the order status today. I was told the first time that I called that the phone was on backorder,that there

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins

I received my new upgrade devices on February 28th. I took them in store to be activated and trade in our other phones. The att rep said she would take care of it. She transferred everything to our new phones and then asked us to factory reset our old phones. We did and she packaged the phones in th

I open the app click on continue, then I receive a “Hmm, we couldn’t authenticate your account.”

I got my daughter a phone on my account now she has taken off with phone and refuses to pay for it . How can I find the location of the phone by using the number, she keeps changing her email address

​I am a Chinese student. I bought this mobile phone on the second-hand platform and found that the mobile phone was locked. I tried to submit an application for unlocking. The feedback was an unpaid loan, but I couldn't contact the original purchaser of this mobile phone. How can I remove the networ

Where can I go to get my device unlocked? All criteria has been met but it says it's still active on my account.

One of my agents got a call today from a customer telling him that he needed to call FirstNet Loyalty to activate a feature on their account that would let them cancel a line without calling this department? I searched KM for this but couldn't find anything specific to the FirstNet website.

For quite a few weeks I’ve been having an issue with delayed notifications. The first time I receive the notification it will say something like “5 min ago” or “9 min ago” etc. The time varies, but they are intermittently delayed. I cannot make it happen on demand. It is happening with apps and text

Hi, I am a long time AT&T customer (landline/U-verse).I needed to have an Italian phone number, working also in USA, so when in Italy I did buy a SIM from Iliad (https://www.iliad.it/) because it uses AT&T as carrier for the USA. Of course as soon as I did come back to the USA the phone can

I have been having this issue for awhile and I am beyond frustrated!  I have a Note 10, in the past when sending a pic via text message I was always given the option to "resize image", that no longer happens and the images are between 2 and 4 mb!  Needless to say this uses A LOT of data, is EXTREMEL