​My iPhone 14 Pro Max got damaged beyond repair and I fortunately had the option of getting a replacement device sent to me. Well I don’t have phone insurance through AT&T and I don’t plan on ever getting it. I have AppleCare and that’s what I used to purchase a new device. My question is once m

I traded my cell phone for 800 dollars and I asked on the day of the exchange if I could wait the 6 months with monthly payments and pay the difference of 300…400 and unlock the cell phone and I was told yes. 6 months later I went there to pay the difference and they asked me 900 something to settl

My wife phone was stolen before I got this app so I never got a chance to pair her phone to mine. Is there a way that I can still locate her phone with this app. Thank you

I was speaking to customer retention and they told me they made a case. It's been more then 3-4 weeks I get no response or call from back office. Then some of them tell me the case is closed and some tell me is still open, I feel like they just bouncing me around.. the issue was at the store and cus

Please At&t How to Unlock

I just made a payment to my account at around 2pm on March 28th it gave me verification as soon as I have done so. Now it's showing that we are inactive even after I already paid I paid 118$ that's with the tax

I forgot my voicemail pin#,how do I get it or reset it?

​I sent my phone in mid January and here it is almost April and still no update. When I called some foreigner took my call and was more interested in selling me another line, just told me it should show next bill, next bill came and went and still nothing. Another call and they asked me if I had the

If I purchase a cell booster, will that help me connect to an att tower to allow the ability to connect my cell phone to a hot spot? There is an att tower in my area (zip code 63631) but my location is in an area that I can not connect to the tower... so if I purchase a cell booster, will that make

What is the difference between transferring responsibility to another person vs. transferring responsibility to another account?

Hey guys ...so I noticed that the new S23 line of phones now has the RCS features provided by JIBE mobile on Google messages compared to the S22 lineup that had the RCS features provided by ATT themselves . I personally have the S22 Ultra and mine says provided by ATT and I still have issues to this

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that

We started the phone return process on December 5th. One phone was supposed to get a $800 credit and the other $350. Tracking info has been horrible and ATT still doesn’t have our phones. Very disappointed. We’ve loved ATT since we left Verizon but this has been a very frustrating process.

I have a Samsung Note20 Ultra with RCS enabled and I have my other family member with the exact same phone and with RCS enabled. We are both on the AT&T network and both use RCS daily. All of a sudden I cannot receive a screenshot of any other text using Samsung messages. I've since swapped to G

I am having a problem where when I play any online connected game my phone switches to mobile data which disconnects from my games. I tried turning off the setting that switches to mobile data when the wifi isn't working and that works but, then it doesn't turn wifi off when I leave the area so, I h

Last month, my data usage soared. Not sure where to begin looking. Is happening again. Cant afford the bill. Where do I begin to look for issues ???

I try to log into att.com. It takes me to the verify screen. The verify screen does not have my phone number, only the other two numbers on the account.  I assume it is because I don't have a smartphone, the others do. I can't use ZenKey since that requires a smartphone.  Any way I can ge

Yesterday morning my husband tried to call me but got forwarded to some unknown person's voice mail box instead of mine.I Brought my own unlocked device to AT&T over a year ago. It is a Samsung A11 and it has been working, just every so often AT&T changes something and I have to go through

Can anyone make sense of this? Sorry, kind of a long story: Have been on an AT&T prepaid data 50GB plan using a ZTE MF923 "Velocity" hotspot for about 5 months. After some trouble getting it activated, the first month it worked great, USB tethered to my desktop computer.. The next month, I st