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ATT WILL NOT UNLOCK PHONE

This is a business phone and we have unlocked all of our phones except for one. It keeps saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Please check your IMEI number by dialing *#06# or look for the number under your device settings."  This was bought from an

Questions

166

1

0

Accepted Solution

Att and Ups refuse to update shipping address for new device

Ordered a new phone with the correct address. UPS cut off the apartment number and will not ship the order. Multiple calls to the att support line, spending hours and the store, and calling ups and NO ONE CAN RESOLVE. Very disappointed with the service of att, where we cannot update the address on u

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28

9

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Setting up new account after being stationed Overseas

I am currently a little over a month out from separating from the military, we are currently stationed overseas in Yokota Japan. I was currious if we can set up a phone plan for my wife and I so that when we and in America we will have phone plans set up and ready to go. Any help would be super help

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24

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WORST CUSTOMER SERVICE EVER

I have never written a bad review in my life, but I have to this time. Because bad customer service is an understatement. I have been with AT&T for over 10 years, and I am now deciding to leave. I have never had such a frustrating experience before. Not that AT&T is going to care because they are a

Questions

174

4

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Error 2

So i have been perfectly able to send texts for the past few months but all of a sudden today it prevents me from sending texts saying "Can't Send Message with AT&T ,Error 2" The official response /"solution" is 2 years old ,outand for the wrong model , so it Does not work  Help

Questions

6.9K

20

City of Waukesha, Wisconsin southwest Suburbs Coverage

Hello, I've lived in the area of Southwest Waukesha, Wisconsin for awhile now and the coverage has always been difficult. There are three large subdivision areas, and looking at the tower distance and topography, the distance is 2 miles (with 4g LTE) and the topography varies greatly with the Tower

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18

1

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Phone trade in issues

We recently switched from 2 line to 4 line service by adding our daughters. We went to the Stoughton, Wisconsin store in person.  My daughters were trading in Google phones to the new Google 8 Pro.  We asked the salesman what was the process to trade in phones and  he  told us w

Questions

39

6

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Closed

How to report a employee for misconduct?

Long story short, I was lied to by an AT&T employee at my local SAMs Club kiosk and ended up agreeing to upgrade to a new phone they told me would be free and my bill would be cheaper. Come to find out that was not true and after an hour and a half on the phone with your company I was basically

Questions

647

9

0

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Official Solution

Prepaid payment denied

Dear AT&T officer, Yesterday I received my eSim card. I tried several times to pay the prepaid plan but failed every time. So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist for verification. I sent my passport co

Questions

35

4

0

Accepted Solution

How to unlock my device?

I've already requested AT&T to unlock my phone and they have authorized it (I have an Iphone 14). Even though I have followed the steps of backing up and then erasing my Iphone, then logging again in my apple account, on the settings the device still shows up with "sim locked". Contex: My phone

Questions

62

6

0

My phone service not working

No service

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36

3

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Accepted Solution

How to see text messages

How can I see what someone else is texting on my plan

Questions

41

3

0

Accepted Solution

Official Solution

How to change payment due date

I?m trying to change my payment due date. Customer service referred me to the app to do it, but I don?t see where I am able to do that.

Questions

26

2

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Business Caller ID

Hi, I am having issues getting 2 of my cell phones outgoing caller IDs changed to my business name. I tried myself in my account, have been calling for weeks - speaking with multiple people, supposed techs & supervisors, given ticket numbers. One phone's caller ID has changed back & forth ev

Questions

922

8

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Unlock error

i choose not a customer in att to unlock my iphone but the error said no longer active on att and keep telling me to choose no but i aldready did

Questions

19

1

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Once call from number not in my contacts is sent to voice mail, how to get it to ring phone?

I have Active Armor call routing settings on my Samsung S21: Blocked calls: none Fraud risk calls: Blocked Spam risk calls: Managed (Account services: Voicemail, all others Block)Private callers: Voicemail My contacts: on (Always allow contacts, Callers not in my contacts: Voicemail When I receive

Questions

20

1

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Unsure of AT&T Text is possible fraud

My daughter (who is on my plan) received a text from what is believed is AT&T. "AT&T Free Msg: It looks like you no longer have an eligible unlimited plan...." Call 800-331-0500 for more info.Is this legit?

Questions

1K

3

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Copying text from a message

I can no longer copy a phone number sent in the body of a text. Any solutions?

Questions

14

1

0

Accepted Solution

Dead Zone on Garfield Ave

How do I report a dead zone in this area? It is about 5 blocks all around in Monterey Park. The call drops and it goes into SOS mode for about 5 blocks. I checked the coverage map and it says that there are no issues. Area code is 91754.

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20

1

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ATT closed my account, sent to collections, and can't reopen and activate my mobile phone.

ATT gave me a promotional deal in February 2024 if I switched a landline at my office (account was for landline, fax line and internet) to a mobile phone and kept the fax line and internet. I continued to receive my bill for my account which was paid automatically, and never received information ab

Questions

71

5

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