Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (223K)

Activity
Selected Activity
WeBoost AT&T registration link not working.

Hello, the link to register WeBoost with AT&T is not working or loading. Has anyone found or know of a solution because I'm sure I'm not the only one facing this issue. Contacted AT&T for support but was referred to an AT&T store which the person had no clue. Contact WeBoost support and

Questions

405

10

Accepted Solution

Some Apps are not installing in Galaxy s24 ultra after the recent April 2024 security patch update

The April 2024 security patch, which was released for the Galaxy S24 lineup last month, brings several fixes from Google and Samsung for vulnerabilities affecting Android and One UI. When I try to update, phone says software is current. Also can't make calls since 5G and also some apps are not worki

Questions

53

1

0

AT&T Business Unlimited Standard hotspot in Mexico/ Canada?

I know these plans have unlimited talk, text and data in Mexico and Canada, but what about hotspot?

Questions

18

2

0

Need Reliable Data Coverage at Shelter Creek Condominiums in San Bruno, CA 94066 in Building 1, 2 and 3

Hi ATT Wireless Coverage Team, I am hoping that wireless coverage be extended to Shelter Creek Condominiums in San Bruno, CA 94066 in Building 1, 2 and 3. It is not safe for emergency services team to work or live in this area since coverage is very very limited. Emergency services and on-call fi

Questions

24

1

0

ATT sold me an activated locked iPhone

ATT it is corrupt to sell your locked phones to resellers, knowing that they will never be usable. It is costing me time, money, and damaging my education & job. Not to mention 50,000 in FASFA. The return process is as difficult as the inability to unlock the “under contract” phone.

Questions

50

5

0

Accepted Solution

Unable to dial any 910-577-xxxx #s from AT&T phones

Have tried from multiple AT&T phones and am Unable to dial any 910-577-xxxx #s from AT&T wireless phones. All other carriers (spectrum, lumen, brighstpeed, verizon, etc...) work to dial those #'s in the 910-577-xxxx range. keep calling AT&T and they continually have me check settings on

Questions

31

4

0

WiFi connected, but unable to get on Internet

Whether at home or work, with reliable WiFi networks, the iPhone 13 will say it is on the network, but any app that requires an Internet connection will not function. No one at the ATT store had any insight about this problem. Thinking it was a problem with the phone, I bought an iPhone 15 yesterday

Questions

29

7

0

Service won't work on pixel 7

I switched to a pixel 7 from a iPhone 11 but the service won't work on the pixel. I've tried restarting the pixel, updating it, cleaning the sim card, re-entering the apn, and resetting the network settings but nothing has worked.

Questions

46

7

0

Does AT&T have a way to look in detail at everyone?s info and share it with us

Have suspicions but things get hid and passwords changed

Questions

25

2

0

Accepted Solution

Official Solution

Need to Disable 5G on my Pixel 6a

How can I prevent my AT&T Pixel 6a from trying to make phone calls over the 5G network? I works horribly for me.  I cannot make or receive calls at all from my home.  But everything works great if I can get it to connect over the 4G LTE network.  Unfortunately it keeps switching

Questions

1.4K

11

0

Accepted Solution

Official Solution

I payed my bill

The money is in my account I payed it with the same card on file for auto pay but my phone is not working

Questions

49

2

0

You’ve tried to enter your IMEI too many times. We can’t unlock this device

Hello. I submitted and unlock request for an old iPhone 3G and received the following denial response. "You’ve tried to enter your IMEI too many times. We can’t unlock this device." I only entered the IMEI one time. Please advise. Thanks!

Questions

32

3

0

Accepted Solution

Official Solution

Pay friends phone bill.

Can you anonymously pay a friends phone bill

Questions

90

4

0

Unlocking Paid off Phone while in Thailand

Hello, I've been trying to unlock my phone for days now since settling in Thailand (I will be here for 1 year) and the unlocking form is not working for me. I even got a US VPN and have tried two different browsers on incognito. After inputting my phone number to the form and checking the box, I kee

Questions

32

1

0

CPNI opt-out Issues

I am unable to opt-out of CPNI on the website at https://www.att.com/consent/cpni/ (see attached for the referenced error message). I get pretty much the same error message if I call 800.315.8303 as well.  When I call the number on the error message the virtual assistant redirects me to a rand

Questions

24

1

0

return label for next up

I received one label with my new phone returning to Pitney Bowes returns in Irving Texas. Is that label to return my next up old phone?  (that I'm using for a trade in)

Questions

24

2

0

Accepted Solution

Official Solution

Unlock iPhone I paid full Liberty Puerto Rico

I have the receipt of a prepaid iPhone 11 that I paid in full at Liberty Puerto Rico here in PR. Because when I bought that iPhone was during the migration of ATT and Liberty Puerto Rico, Liberty says that they can?t unlock it because the IMEI from my iPhone does not appear in their system; that my

Questions

39

2

0

Canceling my plan from another country

Hello! I had a suden trip back home in Argentina and changed my phone number. Can someone help me in how should I cancel my plan? I can't log in since I don’t have the number anymore. Should I call the international number and try there? I haven't done it since it would cost me money but worthy if i

Questions

28

2

Bad customer service

I went in the the att store in Union nj on morris ave. Just to pay my bill. The rep ask if he can check my bill make sure I’m getting all discount. I said ok and then he tell me my bill can be lower by $15.00. Never ask me to add a new line nor did he tell me he added a new line. So now I have a 7th

Questions

33

9

0

Accepted Solution

For your security, we canceled your order. We couldn't confirm this order came from you.

I ordered a upgrade phone online and then got this message. "For your security, we canceled your order. We couldn't confirm this order came from you." it also said "We'll release any pending charges within 3 business days. Want to reorder? Just grab your ID and Go to an AT&T store." The

Questions

684

7

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.