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Phone acting up

My moto g pure acts speratic .it starts jumping up and down and changing screens and web sites all by itself. How do I fix it.

Questions

7

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Voicemails changing from contact info to unknown

I just bought the IPhone 15 and noticed some voicemails that I had been saving are no longer attached to the contacts but state unknown with no number listed. Why would this happen and how do I get them back?  They were on the prior phone. 

Questions

25

7

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cell phone trade-in

has anybody else been refused their trade-in credit by ATT Wireless? They refused to give me my credit saying I returned my cell phone late which is a lie. And they keep my cell phone. let me know. my previous post was deleted by att.

Questions

74

14

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Unlock iPhone without service after phone number has been moved to a new phone

Had an iPhone with AT&T service and replaced it with a newer iPhone, keeping the same number. Want to give the old phone to one of my children who uses another service (Verizon). How do I submit an unlock request that will unlock the old phone and not affect the brand new one?

Questions

16

2

Closed

Trade-in promotion gone wrong

I ordered 2 iPhone 12 Pro phones from AT&T, and as a part of the deal I agreed to trade in 2 iPhone 6s phones, both with 64gb of storage. When the new phones arrived there was nothing in the box having anything to do with the trade in phones or the trade in process. The only thing in the boxes w

Questions

785

3

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Visual voicemail having "system errors" cannot create my voicemail.

I have tried many times on several different occasions to set up my visual voicemail but every time I try to do so I get the same pop up saying that there is a system error and to try again. This happens without fail everytime I've tried to set it up.

Questions

13

2

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Accepted Solution

Old phone accounts

My brother n laws phone record shows he still has his ex wife’s and her two kids cell phones on his plan. He says he doesn’t pay for their phone bills anymore, but is that possible? Why does it still show their numbers on his account

Questions

18

3

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BAIT and SWITCH- $180 phone actually costs $611+++

I went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my ol

Questions

30

6

0

Accepted Solution

Official Solution

Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

Questions

1K

11

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$55 portable hotspot device payment never refreshes until 6-8 hours after auto pay AND auto phone pay after customer support hours

My intro says it all. Why does ATT prepaid deduct my funds from my account at midnight but doesn't automatically refresh my portable hotspot device until between 6 am and 8am?!?! Customer service has zero explanation. I am tech support for my community so I know the steps to be taken to refresh it m

Questions

19

5

0

Accepted Solution

New Wireless Service SIM Cards Coming

I just signed up for four lines to be transferred from Verizon to AT&T. The four phones we currently have are unlocked and we are not buying new phones. I note on my order details that the SIM cards are named: SIM VAR VAR UICC I 3 SIM VAR WHP LOCK SIM UICC I 3 SIM VAR WHP LOCK SIM UICC I 3 SIM

Questions

30

8

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Accepted Solution

Will AT&T phone bill show out of state travel/data usage?

In my early 20s with parents who won't take me off of family AT&T plan, looking to travel out of state with my girlfriend for the holidays but as my parents are homophobic I don't want them finding out. I have software that spoofs my phone's GPS location, but I am unsure about whether the AT&

Questions

21

2

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Live customer service

My son's bill was paid 10/27/23 and after attempting to connect both of our phones on 11/10/23 his phone was turned off. Had to pay $65 to get it turned back on. I want to speak with a live person to this straightened out and a credit on his account. Also want to connect our two phones since this al

Questions

17

1

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Samsung S23 Ultra Won't Update

My device wont update when I search for an update. I keep getting the error message "Software Update Interupted". Please help me

Questions

31

2

Hotspot Account Log In

I have not been able to register my account for 2 hotspots that I purchased because I do not have the FAN PIN. I never received an email with it. I have the account #

Questions

20

5

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How to switch from postpaid to prepaid?

I have two phones on an AT&T postpaid account, and would like to move them both to an AT&T prepaid account while keeping the numbers. So far, I have:Tried to do it myself online, but the prepaid account setup wouldn't accept my existing numbers.Talked to chat support, they said I needed to call supp

Questions

8.5K

19

0

Accepted Solution

Official Solution

Does *67 cost extra money?

That's all I need to know.

Questions

141

2

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Autopay Discount

Recently I changed my autopay payment method from a debit card to a bank account. In the past when using autopay I received the full $10/line discount even if there was a credit balance on my account.  Now I am only receiving a $5/line discount when there is a credit balance on my account.&nbs

Questions

49

7

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medical discounts

Hello there why is that veterinarians and veterinarian LVT, aren't part of the medical discount. We have doctorate degrees as well, and we are too in the medical field of saving lives.

Questions

45

1

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Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (2nd generation). Right now the only option available is AT&T. - This is not the same as device unlocking. The iPad is already SIM unlocked, it is th

Questions

22

3

0

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