Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (208.2K)

Activity

Accepted Solution

Official Solution

never received the email to confirm my unlock request

Hi there! I never received the email to confirm my unlock request. I've checked my spam folder as well but there is nothing there.I re-submitted and now I have to 2 request numbers. NUL203878719240NUL203878719109Any guidance on this matter would be greatly appreciated.

Questions

14

1

0

Accepted Solution

International Day Pass

How do you set up your phone? Traveling to another country, don't plan on using the phone during the flight.

Questions

19

6

0

settup new dell cellular portable computer

I'm trying to setup new dell cellular portable computer with a mobile chip and snapdragon processor. Has anyone ever done that?   I already have multi-phone cellular account with ATT mobility, but to my knowledge, no new number has been assigned to the laptop yet.

Questions

11

1

0

AT&T Phone pricing is not competitive!!!

I thought I would post this information so people know how AT&T phone pricing is not competitive. I am a 30+ year customer who is considering moving to Verizon. I ordered an unlocked Google Pixel 7, 256GB Obsidian phone from Best Buy total price with sales tax $541. However, I&

Questions

11

1

0

Accepted Solution

Official Solution

Online Orer

I am trying to upgrade 2 of my 4 phones online. I get all the way to the end and a screen pops up that says: We'll email a link to N**[email scrubbed]. You'll need to use a mobile device to scan and upload a picture of you drivers license, state ID or passport. After we make sure its you we'll proc

Questions

12

1

0

Billing

I canceled almost two years ago when leaving the country and have not used the prepaid service. How do I get AT&T to stop billing me?

Questions

13

1

0

Trade in policy at retail stores vs corp stores

I understand that att has their corp stores and retail stores. and that from the comments the retail stores seem to have more issues because they're not actually att employees. My issue is about the policy of trading in an old phone for promo credit at a retail store vs trading it in at a corp s

Questions

17

5

0

Need to Exchange wrong phone sent

I recently ordered a samsung galaxy s ultra was sent the samsung galaxy galaxy s23 which is the smaller version. The phone is supposed to be free and is on a promotional trade in. I've tried to return the phone within the fourteen day via phone but But was either told to Request A call back due to e

Questions

10

1

0

iPhone 13 mini purchased in UK Apple Store

I have a US number associated with pre-paid AT&T sim card. I purchased a brand new phone in the UK Apple store. I have been receiving text messages on my US number in the UK. Will my AT&T sim card work when I am back in the US?

Questions

9

1

0

Software update

Everytime I try software update I get a message indicating, status code: -1 for the last few months.

Questions

14

1

0

My Samsung s23 ultra just one day said network not registered on device.

I woke up one day and my phone is saying not registered to a network and I can't make calls or send texts.

Questions

13

1

0

Non AT&T Sim Network Code for Unlocking

I purchased an Unlocked AT&T Samsung Galaxy S22 Ultra from a friend, I went to activate it and add it to my plan however once the device was activated and the new Sim was inserted it directed that I need a Network Unlock Code.

Questions

12

3

0

Unable to make outgoing calls

I purchased a refurbished locked AT&T Google pixel 6 a month ago. I have been unable to make any outgoing calls to any numbers that are in my contacts or dialed. I have no issues: sending text messages, receiving text messages, receiving calls, accessing the internet.   When I atte

Questions

317

8

0

Active armor Home Screen

When a call is blocked I can get into the program to view and verify it should have been from the notification. I can scroll all around the free program. But after I exit, I can not get access. When I click on the app icon, it takes me to a pay or free request. There is a continue button but it does

Questions

9

0

0

Receiving texts that are timestamp in the future

my husband's phone has recently been sending text messages and when I received though it is the moment he sent them they are timestamps the most recent in the farthest 8 minutes in the future from the time it was at that moment it would do that for two messages and then every message after that was

Questions

4K

20

Accepted Solution

Official Solution

want to pay off phone to unlock

I would like to pay my cell phone debt to be able to unlock it, but I don't have the phone number, just the imei [EDITED per Community Guidelines]

Questions

243

6

0

Prepaid is not processing payment even though there is enough money in the account balance

Att prepaid affordable connectivity customer with autopay. I added funds to my account two days in advance of the due date. Never had a problem before. Now my phone is disconnected even though it shows, Due now: 0.00 dollars. Any help would be appreciated.

Questions

12

0

0

Accepted Solution

My iPhone can't be opened.

The iPhone can't be untied, and I don't know how to communicate with customer service. I hope they can help me untie it.

Questions

22

8

0

Your AT&T account is not eligible to enable cellular

I received a new esim because my 5G network was not working properly and they said it was due to my esim. Ever since I activated my new esim I've been experiencing this. I have cellular active on my Apple Watch Ultra, but in the cellular section on my Watch App it states "Your AT&T account is no

Questions

40

4

0

Official Solution

Android 12 update

Hello. When will my samsung galaxy s21 G991USQU2AUB5 be updated to Android 12

Questions

1.3K

6

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.