I've spent over 8 hours now on the phone trying to resolve an issue with ATT. I called in trying to get a new SIM card for an old phone we had. Just one new line. The lady said - oh, we can save you a $100 on your bill every month, I'm just going to send you these new hotspots and you won't be charg

"If you have AT&T Prepaid, purchases will also appear as separate line items, and we’ll deduct the cost from your Prepaid account". Totally confused. I have $175. on my prepaid phone that I rarely use. Does this mean that I purchase something, then they will take the money out of the $175? If so

Here is a very frustrated customer.I fell for the ad, "Trade your phone, and I will give you a new iPhone Pro for just $6/mo in the unlimited plans". I have the value UNLIMITED plan so I gave up on my brand new Samsung S20 Plus when I asked the store guy many times if my value unlimited plan was eli

When I try to call to check my voicemail it gives me the busy signal. I went thru all the troubleshooting provided by at&t and still the same.

I was with Verizon and have had nothing but issues with this procedure. I'd rather just cancel the port in and stay with Verizon.

I am unable to call a doctors office and credit union numbers. When I call the doctors office I get a message that says your call cannot be completed at this time please try again later. When I try to call the credit union using local numbers it says number unavailable. If I call the credit union us

I’m furious! I sent Back 4 trade in devices in September. 2 of them I’ve been gettting bill credits for since October. The other two are still not getting credited. I’ve chatted at least 8 times. Some representatives tell me they’ve gotten the trades and provider dates and times they arrived at the

I have owned the Nighthawk Netgear M6 Pro for approximatley 9 months. As of a few days ago, I cannot get the battery to charge.  Can't seem to get assistance from AT&T even though it has been in use for less than 1 year.  Battery says "Battery level too low.  Charge for a few min

I've done everything I know to do and nothing it was actually on 47% battery and it just went dead and turned off I thought at first it just had the black screen of death but that wasn't it because sometimes it will actually come on and then right back off the last time it showed 71% battery and sti

I am a AT&T business line customer and i went to the store to join their service and was said that they had a plan and enrolled me in that and charged extra in all the billing cycles saying and escaping the fact that the couldn't put us on the plan they promised and are charging extra after alo

I have struck out at the retail store and via AT&T (offshore) telephonic customer support, so I'm going to try here... I have owned an Iphone (different ones, of course) for a decade on AT&T and for just about all of that time used "Conditional Call Forwarding." My particular use of condit

my cell phone is being held ransom by AT&T after i have paid them over $6000 in fees and merchandise. now that i have found a provider that only costs $30 for Unlimited Data & Hotspot, they have my device locked which is preventing me to stay in contact with my family, hearing from potential

So, I've been an AT&T customer for a LONG TIME and I was needing a new phone. I got a Samsung A03 and the model is SM-A037U, which I thought was on the approved phone list. It allowed me to be on my phone for 3 hours then it disconnected. Ok...So then I used the SIM card that came with the phone

I have a Samsung A11 and am purchasing a Samsung A13 from Wal Mart. If I put my old sim card in the A13, do I do that before or after using smart switch to transfer my data?

I recently noticed WiFi calling was disabled on both mine and my wife's phone - S22+ and S20FE. When I try to enable it the message "Loading, this may take a few moments..." is displayed for a couple minutes then just disappears, like it timed out or gave up. I have used WiFi calling on my home netw

I had attempted to switch my number from my prepaid account to my Fiancé's postpaid account (we have a note on the account giving permission) , but it was having issues and I was wondering if this could be because on the ACP benefit I have active on my account? And if so, how can I go about cancelin

My phone keeps updating and every time it asks if it can show me what it did, it's always useless (Edited per community guidelines). This time it deleted one of my favorite custom display features. Why? I was allowed to turn off auto-update and switch to manual with no limit to how long I could put

I no longer can receive texts from a friend whose number is not blocked for messages. Her number is also not blocked for phone calls. I receive calls from her and she can receive my texts. Her responses to me never arrive to Messages.

Hello, I have an HTC Inspire 4G. I don't have any issues calling any other cell phones or landlines, and only one person has trouble contacting me. His texts go through, but when he calls me it just rings a couple of times then goes straight to a busy signal. It doesn't ring at all on my end. One of

Hello, I just purchased a Google Pixel 8 Pro (Model GA04890) and I cannot get this to connect to AT&T's network to receive any data. I can make/receive calls & text messages just fine... But I cannot browse the internet when not connected to a Wi-Fi network. My questions are as follows: 1)