
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
So bought a new phone, took the sim out of my old phone and put it in my new phone and everything is working. Before leaving the store I both made a phone call and used data (google maps) which came with the phone to make sure everything is working. Question is this the sim I put in from my old p
Questions
•
Phones, Tablets & Devices
Salesman gave me the wrong phone I didn’t realize it until I made it home. I realized the quote didn’t match up with my phones and pricing each month. Now I need to bring back my iPhone 15 pro max to get the original phone quoted for iPhone 15 pro. Plus he kept messing up on the account while settin
Questions
•
Apple
Accepted Solution
Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I
Questions
•
Apple
Hello I placed an order on the 29th of november and it still says “ordered” it didn’t say shipped none of that. And it is now December 5th and I need the phone and i already paid and everything so what do I do to get the phone or how can I reach out to somebody that could help me??
Questions
•
Apple
It's already been over a year that I signed up with AT&T and most of the promises made by AT&T rep Stephen luersen were never kept. We were supposed to be matched with a comparable plan to our previous which was not done. We had crazy high bills to begin and I had to figure it out on my own.
Questions
•
Wireless Billing
Closed
I was uploading concert videos on my AT&T photo storage app and I accidentally pressed the button delete from both device and AT&T Photo Storage. I was able to recover the videos on my devices photos app but it’s not showing up on the At&T app anymore. Is there anyway to recover or re up
Questions
•
Device Features
When I try to send a photo in a text message it often takes forever, sometimes hours if it goes through at all. The messages almost always fail if I include text with the photo, if I just send a photo it goes through about 25% of the time. It doesn't seem to matter where I am or what I'm doing, my s
Questions
•
Android
Att unlocked my company s23 ultra and I connected it with T mobile via an E Sim. All the. Att splash screens are still present and phone software will not update. Get a software interruption whenever I check for updates. Anyone have any thoughts on this issue.
Questions
•
Samsung
I’m about to sighn up for the 4 device plan for 45$ a month. Before I do I would like to know what the deductible is for the following things. Lost or stolen device. Cracked screen from accident. Or any other deductible that I would have to pay in case of incident.
Questions
•
Account Features
Hello there, I just got my new iPhone 15 via the trade in program. I am going to India next week, and i was just wondering if I can unlock my phone without having anything because this is a trade- in can I just unlock it or can I not unlock it.
Questions
•
Phone & Device Upgrades
hi, i noticed that i am unable to receive messages from some people in group messages but can if we text individually. i have a Pixel 7. most people i do receive the texts from have Iphones but i'm having trouble with both Iphone and android users. i called ATT and the first rep told me to call veri
Questions
•
Data & Messaging Features, Internet Tethering
I have the nighthawk ATT wifi modem, I also live in the middle of nowhere, so I do expect service to be somewhat spotty. Do you know if a cell booster will helpt with the WIFI from the modem considering its from cell towers anyway? Which one booster is best for this case?
Questions
•
AT&T Cell Booster
I deeply regret trying AT&T when I moved to a new area in October of last year. They were unable to port my phone number, and after a week I returned the phone and cancelled the account. Months later AT&T contacted me saying I owed them $202 for a phone that I was never able to use, t
Questions
•
Wireless Billing
I recently tried switching to a Light Phone 2 (unlocked). I took my SIM from my Pixel 6 and put it in the Light phone and it worked great. When I swapped it back to the Pixel 6 my SIM card was immediately locked and I had to call support. I was hoping to switch between the phones regularly, is that
Questions
•
Android
Asurion & att are the biggest bunch of crooks there are- F' ing disgusting how much money I've paid them over the last 20 yrs for them to constantly be ZERO help when I finally try to make my 1st insurance claim in 10yrs after paying monthly for this piece of $ h!t insurance coverage for 20yrs. FQ
Questions
•
Device Features
Accepted Solution
Official Solution
Someone called me over the weekend and claimed that they were AT&T employee. They said a phone number that was registered under my name & address about two weeks ago has been sending text messages to many people asking for donation. They said that this phone number has been suspended and now
Questions
•
Wireless Account
Trying to unlock and Iphone and only get "Having Technical Issues Please Try Later" after entering all the info (of course). Does this site work?
Questions
•
Device Features
I accidentally found a button that removes all the color from a photo except for my subject....I can't find the darn thing again. Does anyone know how to find it? Thanks
Questions
•
Android
Accepted Solution
Upgraded my Iphone 13 to a 15, sent the phone back (dropped off at USPS). Time went past, received a notification and the credits started hitting my account. Not sure how that all works, I had iphone upgrade plan etc. Then around 4 weeks after, received a parcel from AT&T with a letter saying I
Questions
•
Phone & Device Upgrades