I went into an AT&T store to try and get my data plan upgraded to unlimited. I have my phone and my wife's phone that needed to be upgraded but my son's phone is a simple flip phone that is intended for emergency calls only and didn't need to be upgraded at the time. I would eventually need to u

I'm trying to unlock my U102AA phone running KiaOS 2.5.3. I've been using it for years with a prepaid ATT account, and it is paid for. I spoke with ATT Customer service 3 times, and they confirm it is eligible to be unlocked. I've tried the unlock device link using a laptop, but I get rejected since

I ordered iPhone 15 max pro on the 15th. It was shipped, and UPS left a note saying they couldn’t deliver (Fri) and would retry next business day. (Mon) . When I checked tracking it said sender requested that the phone be returned. AT&T has been no help. For one thing, I was home and received n

First, congratulations on getting your new iPhone. These instructions are for transferring your data from one phone to your new iPhone*. When activating your new iPhone the iOS will ask if you want to do a software update to your phone - select UPDATE NOW.Before you move your data to your iPhone

My oldest daughter has 11 more payments on her phone on our plan but she wants to get her own plan. Can we turn in her phone for credit and take her off our plan?

I’ve been given the run around this year trying to return my ATT next up phone. I’ve spent over 5 hours between calls and have gotten nowhere. I upgrade my phone at the Apple Store via Next Up and need to send the old phone back but no one can help me. Can’t get a shipping label, Apple says I may ge

I’m trying to change the recovery phone on my Data only plan but it only accepts an ATT number. Am I able to use another carrier’s number

I have a pre-paid plan but am getting the new iphone 15. How do I switch over?

I was in the at&t store in olean ny and I was treated absolute horrible i walked into the store to become a new cusyomet when the guy came out to talk to me he asked to.see my photo id i showed him my photo id ahd he looked me staright in the face with a smrik on his face and said what kibd of i

Ordered 2 new lines last Monday with 1 new # and 1 ported to At&t. Order was put on hold due to a porting problem. Called and got the port issue taken care of.  Order still on hold.  Customer service tells me I cannot port a number online and have to visit a store and the port departm

I just had a phone conversation with the AT&T rep. Amel. She immediately asked for my AT&T PIN. I was hesitant to allow it. My question is: Is it legit for an AT&T customer representative to ask for my PIN to conduct business about my AT&T account?

For the last two days every time I try to login, I get the error “something isn’t working right”. Doesn’t matter if it’s the website or the app. I login. It works. Sends me a code for verification. I put it in. Then get the error message and it takes me back to the login. Was on the phone with AT&am

I paid off my phone full last Sep 17 right? But that time our billing statement for this month is already out so my bill is $100 that’s for my line and my phone(supposedly) but because i paid it full already i thought that they’ll deduct the phone on my September bill and all i have to pay is my lin

Recommend that everyone get a receipt and follow their bills closely until trade in credits begin applying. I just discovered that the trade in credit for Samsung Galaxy S21 Ultra I used to purchase 13 Pro Max was never applied to my account. I specifically brought it to store as I heard the horro

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found

number sync is constantly unavailable and not allowing my watch and phone to resync. I have done the restart, reattached it to the phone and the account, I pay for it to have it's own account number and this is very annoying. I have a galaxy watch active 2 and a galaxy s23 ultra phone.  I have

I need my iPhone unlocked

I had to call 3 different numbers to try and get my phone switched from AT&T to a new carrier. I just need my account # and port out pin. I had to listen to the automated message all three times saying "We're sorry, but our office is currently closed. Please call back during our regular business

Got a notice from a past due balance. I am wondering if the phone number 833-895-0323 is a legitimate AT&T number. The people who are picking up the phone have thick Indian accents. So I am wondering if this is some kind of scam. The letter didn't even have any return address and wants to pay to

After 3 hours 2 minutes, and 4 different people, a the 4th manager asked me to hold and disconnected the call. The one before him actually said “Sometimes in life, in society, there are times we just have to wait…I know you want it now, however, sometimes you just can’t have it now.” This, after the