Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (218.4K)

Activity
I need my phone to stop updating

My phone keeps updating and every time it asks if it can show me what it did, it's always useless (Edited per community guidelines). This time it deleted one of my favorite custom display features. Why? I was allowed to turn off auto-update and switch to manual with no limit to how long I could put

Questions

16

2

0

How to receive texts from an unblocked number?

I no longer can receive texts from a friend whose number is not blocked for messages. Her number is also not blocked for phone calls. I receive calls from her and she can receive my texts. Her responses to me never arrive to Messages.

Questions

11

0

0

Accepted Solution

Official Solution

Unable to receive calls from a specific person

Hello, I have an HTC Inspire 4G. I don't have any issues calling any other cell phones or landlines, and only one person has trouble contacting me. His texts go through, but when he calls me it just rings a couple of times then goes straight to a busy signal. It doesn't ring at all on my end. One of

Questions

18.7K

6

0

Just purchased new Google Pixel 8 Pro and it cannot get data through AT&T Network

Hello, I just purchased a Google Pixel 8 Pro (Model GA04890) and I cannot get this to connect to AT&T's network to receive any data. I can make/receive calls & text messages just fine... But I cannot browse the internet when not connected to a Wi-Fi network. My questions are as follows: 1)

Questions

42

6

0

Free phone perk

Hello, I recently received a discount perk through my planet fitness membership to receive a free phone with a trade in and I’m looking to claim the offer.

Questions

12

2

0

PAYASYOUGO Talk & Text refill cards sim

I require a sim card to activate new service and a new phone number on an existing unlocked phone with att wireless and later refill the plan using a PAYASYOUGO refill card purchased from Walmart Target Best Buy or other vendor online who, in turn, will provide me a refill pin via email in order to

Questions

10

1

0

"CUSTOMER SERVICE???"

CASE ID:        CM20231021_157228528 We have been an AT&T customer for over two decades. In October 2023, my family and I went to the AT&T Store to get upgraded phones. The agent told me that I’ve been paying twice for insurance on one of our phones for the pas

Questions

14

1

0

My unlock request has been denied for a reason that is incorrect

I submitted a request to unlock my iphone 10 and it has been denied because it says I have a past due balance, but I went to my account and it says I owe $0. Any idea what's going on? This is after the site was down several times. Any idea what's going on? I have seen many other complaints about thi

Questions

38

4

0

Unlocking ZTE Z700A

I bought this device on Facebook marketplace and was told it was unlocked turned out it was not is there anything I can do to get it unlocked

Questions

20

2

0

AT&T phone returned in perfect condition that I’m now being charged as “damaged”.

I’m at my wits end and don’t know what to do. I have spent countless hours trying to get through to AT&T and only being redirected to call another area. Nothing gets resolved. i am frustrated because my daughters phone was in perfect condition. We went to the AR&T store to trade the phone i

Questions

21

3

0

Can't unlock MY phone

My phone isn't black listed, it is already paid and yet these people leave me on hold for 2 hours for nothing, I would appreciate if someone could unlock my phone for me, and remove all the AT&T stuff, that's all I ask (Edit: Also, I'm in Australia just in case that may be the issue)

Questions

23

5

Accepted Solution

Official Solution

AT&T PHOTO STORAGE NOT WORKING!!

My AT&T Photo Storage has stopped working and backing up my photos. I tried all of these Remove the app and reinstall it. ~ This will help refresh the app's connection and install the latest version of it.  Check your device's operating system. ~ It's important that your device is

Questions

1.8K

34

Bill overcharged

I had this issue previously, and someone at AT&T had fixed this for me. This time it's an issue for my daughter. It seems I'm paying $40 extra.

Questions

12

2

0

Rude customer service from escalations Cams customer service ID 4211163

Supervisor in escalations department hung up on me while refusing to listen to request all the while talking with no understanding as i informed her of the recorded conversation she said yes and hung up on me. Please call for I have been a customer for over 20 years with a business line home line an

Questions

23

5

0

How can I leave a review for a customer service representative?

I just got off the phone with one of the best people I have ever gotten ahold of through AT&T. Super sweet, genuine, and caring. I would really love to leave her a review!

Questions

324

6

0

Accepted Solution

Official Solution

Closed

Printed messages

Hello, Would it be possible to get a print out of the text messages of this line from 10/01/2022-10/31/2022?

Questions

119

3

0

Accepted Solution

Official Solution

Order keeps getting canceled technical glitch

My order keeps getting canceled and chat support has been no help in explaining why or what to do. I've placed the order twice now. I get an email saying “Your order's in the works we’ll send you an email or text when your order is ready.” The next day around when the store is set to open I check fo

Questions

550

4

0

Debating on which phone to upgrade; currently using AT&T prepaid Samsung Galaxy ao2

Hello. I have been using AT&T prepaid smartphones for the past decade and am debating on which phone to upgrade to. I am currently using the Samsung Galaxy ao2 and am scrolling through options that would be best suited for my needs. My main complaint with the ao2 is the size of the phone is rath

Questions

17

2

0

S23 5G standalone forced on

I want to select 4G LTE in some service areas, but my phone (Samsung S23) will not allow me to select this option (5G Standalone switch will not toggle off). How can I change the network mode?

Questions

313

13

0

Max

My max wants to renew subscription, I have unlimited old plan and it shows Max is included. I called and support (Mae) told me to contact HBO. Second call and she said I needed to activate my account, then hung up on me!! I’m ready to cancel everything. Get your act together ATT

Questions

26

2

0

Not finding what you're looking for?