Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (223K)

Activity
Selected Activity

Accepted Solution

esim for Samsung watch

I bought a LTE Samsung watch. Is it true I can get an esim from AT&T with the same phone number as my phone at no charge?  If yes, how do I do that?  My phone is a Samsung S21 Ultra.  Thank you.

Questions

25

1

0

Going out of town

Khristjon W. and Rodney W. phone lines are going out of town (Edited to remove personal information)

Questions

27

3

0

Unlock my phone

I'm trying to get my phone to work but it's not working because I have a different sim card and I have it in development mode

Questions

79

3

0

unlocking iphone11

my daughter sent her old iphone 11 to me but it is no longer online and i need to unlock it.how do i do that when it is not connected any longer?

Questions

22

1

0

Took my iPhone (That I am the original purchaser) to Apple for a repair and they said AT&T reported my phone as stolen (it wasn't)

My phone was never stolen or reported as stolen. CheckMEND says that ATT Mobility US flagged my device as lost or stolen but I am the original purchaser and I've never reported anything. When I call AT&T or go into the store they look in my account and it is active and has no locks or blacklis

Questions

38

2

0

Installment plan locked device, can I add esim?

Hello, my device is currently under the installment plan with At&t and it has not been paid fully yet. I am planning to travel to another country and would like to get an esim for that. Am I'm able to add that esim into the device and use it?

Questions

31

1

0

Sales employees SCAMMERS

One of att employees scammed me into letting me let him run my credit thinking he was gonna get a sale. I wanted to switch my 4 lines from prepaid to contract. He lied to me saying I could keep my numbers. After he ran my credit he said I couldn't keep my number that if I called back I could get the

Questions

58

8

Deceptive "Free Phone" Offer

Three weeks ago, I changed to AT&T fiber Internet, and the technician arrived and started the installation. I then received a call from AT&T, and the person on the phone said he was supposed to drop by and help me with apps and any questions I had about AT&T fiber. So I thought that was

Questions

49

2

0

[Urgent] No access to US phone, unable to cancel auto-pay or log into account from abroad!

Hello, I recently moved out of the US, and need to cancel my AT&T service. In the States, I had a prepaid plan that was configured with auto-pay (each month, a fixed amount would be deducted from my bank). However, now that I am not in the country anymore, I am unable to cancel auto-pay. It has

Questions

23

1

0

Missing data time stamps

On my bfs data usage it shows the normal every 3 hour time stamp then all of a sudden it will show 4kb 5kb or 6kb then the time logs will skip 12 hours and start again. It does this all the time. Sometimes it will skip 6 hours, 4 hours. But no data usage will show at all. Why would it do that?

Questions

21

1

0

Device unlock

can u help me unlock my phone, xs max

Questions

22

1

0

Can a minor buy a prepaid number?

Could someone under the age of 18 buy a phone number at a physical AT&T location without a address or a phone number?

Questions

25

1

0

Accepted Solution

Not receiving calls or texts on Android phone

Suddenly I'm not receiving calls or messages on my Pixel 7 Pro. I've had the phone for over a year with no problem like this. This is the fourth time in month that this has happened. I don't realize there's an issue until someone contacts me elsewhere to ask why I'm not responding...which is defeati

Questions

929

14

Accepted Solution

Official Solution

In car Wi-Fi

My car has a previous owner for in car Wi-Fi I need to cancel their account so I can get my own account

Questions

24

2

0

Closed

Tv has no signal

I can’t get the signal to come on

Questions

56

1

0

WHERE'S THE CREDIT FROM NATIONAL OUTAGE FEW MONTHS BACK???

A ticket was opened and I received a text stating they were working on it, then another stating it was resolved with a link in text to see details. THERE ARE NO DETAILS!!!! ITS NOT RESOLVED!!! WORST YET, WHEN REPLYING TO TEXT THE RESPONSES ARE IN SPANISH. I DON'T SPEAK OR CARE TO SPEAK SPANISH

Questions

37

4

Accepted Solution

Official Solution

Closed

Can oneplus 11 or oneplus 11 pro use AT&T's service? I didn't find them on the whitelist?

I want to use my own phone.

Questions

941

3

0

$5 refund for outage

After notification from ATT that they were going to refund $5 for the outage I was satisfied. Got my bill for the 7 lines and phones that I pay for and was surprised to see only one credit for $5.  Really upset!!  I get $5 and the guy who has one phone gets the same $5….not right …really

Questions

397

5

0

Accepted Solution

Official Solution

Lost phone

Need to get recovery codes sent to that phone

Questions

23

1

0

Text error 415

I use my phone for work running a service business. I get and receive photos every day,  from all brands and service providers.  The ONLY time I get the 415 error is sending pictures to my wife's phone on the same account. I have had some luck after resending 5-10 times, it might finally

Questions

100

15

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.