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Unable to activate LTE / Volte on unlocked AT&T device

Hi I am unable to activate LTE / Volte on unlocked AT&T device LG Stylo+. Please help.

Questions

17

2

0

Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

Questions

17

3

0

Closed

Switch over to you do get free phone

Free online phone when switch over from metro pc

Questions

77

4

0

Accepted Solution

Official Solution

Switch back to ATT after switching to Verizon with installments

So far I haven't been getting any help. I'm on my 6th agent now. Between calling and chatting I'm getting different answers everywhere. Well to start I switched to Verizon on 04/04/22 because I moved, and ATT was bad in my area. Well Verizon is better in my area, but horrible everywhere else besides

Questions

1.3K

6

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Tower lights stuck on white strobe at night instead of appropriate flashing red

Local ATT cell tower does not switch to red warning lights at night. Instead the daytime strobe light continues to operate at all hours. The strobe is bright enough to light up the surrounding areas when it flashes. If the lights are off inside the house it will flash into the room. Other towers in

Questions

1.1K

4

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Terrible customer service

My husband has an account with 5 lines I went into the store and took my line over onto a new account paid off the phone on the line on my husbands account and then purchase a brand new phone for my new account. I found an old phone so I went to take the new phone back and was told by Paul at the Co

Questions

53

6

0

TRANFERING OLD IPHONE TO NEW.

MY IPHONE HAS BEEN TRANSFERRING FOR 3 HOURS. IS THIS NORMAL?  DO I STOP THE TRANSFER?  THE WEBSITE SAYS MY NEW IPHONE IS ACTIVATED. HAVE NOT DONE ANYTHING WITH THE ESIM.

Questions

19

2

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Transferring Beneficial Ownership - Legacy Account

I am trying to transfer beneficial ownership of my son's mobile number and billing responsibilities to my son, but the account does not show up as eligible for transfer when I go to www.att.com/tobr, despite all payments being current. The account is a legacy Bellsouth account and I have not switche

Questions

15

2

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unlock my phone

Dear AT&T Customer Support, I am writing to request your assistance with unlocking my phone. I recently submitted a request to unlock my phone, but received an error message indicating that the request was lost. As a legitimate customer who purchased the phone through official channels, I am ho

Questions

18

2

0

Can only make calls and send texts on a newly activated Pre-Paid SIM

Just activated a new Pre-Paid SIM on an AT&T iPhone 11, previously used on a post-paid plan. I have wireless data, can make calls and send texts, but I can't receive calls or texts. When someone calls the number they get one ring back, then get a message saying the account has a mailbox that has

Questions

14

1

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Galaxy S23 phone only receives text alerts via vibrate

How do I change text alerts to a sound, instead of vibration for my husband's new phone. He is not happy with this.

Questions

28

1

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I live in Oregon. I am on vacation in Arizona. I am trying to sign up for new service, getting charged sales tax.

Hello, I am trying to sign up for new service as a new customer. I am currently on vacation in AZ. My residence is in Oregon. Oregon has no sales tax. This is the main state this will be used in as well as paid in. can anyone waive the sales tax in AZ so I can purchase and start service now whi

Questions

14

2

0

Issue with Misleading Representatives Increasing Our Bill Instead of Lowering It

Dear AT&T Community, I hope this message finds you well. I am reaching out to report an issue we have encountered with AT&T representatives, which resulted in an increase in our bill instead of the promised reduction. I would greatly appreciate your assistance in resolving this matter. H

Questions

17

1

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Texting international number from US

I have a friend visiting me from the UK with an international number. When they are in the U.S. will I be charged for texting an international number?

Questions

9

2

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Active Armor VPN blocking internet

ActiveArmor is supposed to automatically connect to VPN when you are on an open Wi-Fi net work. It is not switching on and off automatically when I leave the open Wi-Fi net work, as a result, when on wireless my Internet does not work the only solution that I have found is to delete the VPN. Any ide

Questions

165

2

0

Unlock Iphone Internationally

My iphone is locked under at&t and I need to unlock it. I tried to do the online unlock request multiple times but there are errors that won’t let my application go through. I’ve tried doing the online chat and they were unable to assist. I can’t call any of the customer help lines because I don

Questions

33

7

0

Why did my due date change?

My bill has always auto deducted from my checking account on the due date which has always been the 5th of the month. Today the 20th I got a notification that my bill was ready and when I looked at my bill, it now says it will auto pay on the 24th. I was not notified of a change in due date, so this

Questions

31

3

0

Can’t Track order

I placed an order for a bring my own phone plan with an eSIM. I got the confirmation number from the page I ordered on. But I have yet to receive any type of verification in my email. Said I should have received something and when I look on my account it tells me I didn’t order anything yet. Anyone

Questions

6

1

Rewards debit expired

Why doesn’t someone just do a (Edited per community guidelines) (Edited per community guidelines) on the millions of dollars AT&T is holding in unclaimed reward debit cards? I am in the same boat expired rewards card I never used. It should never expire if it is your money and if it does they sh

Questions

38

1

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chat

I have been working with a person for two hours on a chat. He had me click a link and now I have lost him, how do I get to chat with someone again?

Questions

20

1

0

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