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Hi, My husband and I have recently moved to the US. I have recently gotten my social security card. Is it an acceptable ID that I can present for trade-in and buying a new phone from AT&T? Thank you
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Phone & Device Upgrades
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i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do
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Other Phones & Devices
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Is there an ATT-provided app to monitor our family for safety and ensure that our kids are not on their phones when we are asleep already? Thanks
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Device Features
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I've been using an old LG Escape2 for years. It's finally time to switch to a newer phone. I want to get a slightly used Google Pixel 6. The one I'm looking at is locked. When I get the Pixel, how do I unlock it? And, secondly, how do I keep the same phone number as before? Thanks
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Device Features
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Look at text messages on a phone that’s on my account
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Online Account Access
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very terrible service. Nathan ( Supervisor) in service denied to listen to and was not supportive at all. Terrible service. ATT charged me $100 for International service and there was hardly any service overseas. Hope ATT improves service and refund my money.
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Wireless Billing
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Hello I changed my number. Then when I checked the about phone and it still had the old number. So I factory reset the phone hoping that it would fix this. Now, the phone says that it cannot connect to network.. I cannot make any calls of any kind and I am having to use wifi to perform tasks. How d
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Samsung
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I was told that we could get a discount if we are AARP members? Does that discount apply to prepaid customers also?
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Plans & Features
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I have Power Of Attorney for a person who is in incapacitated and has been moved to an in-patient hospice facility. An ATT bill is being drafted via her debit card each month. I am trying to determine how to cancel these ATT services as she is no longer using them. I do not know her ATT
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Online Account Access
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I bought a used phone and it had a black list. I want to know if you can remove the blacklist without being the original owner.
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Apple
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How can I remove a pattern screen lock on a Samsung galaxy s22 ultra without a factory reset
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Phones, Tablets & Devices
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Internet
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Android
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Why are customers unable to opt out of CPNI from ATT website? https://www.att.com/ecpnioptout/InitiateCPNIForm.action It keeps throwing the error message 'ECPNI0110: We're unable to find your account. Please call a representative at 1.800.288.2020' It really gives a feel that ATT intentionally
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Wireless Account
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hi. i did buy a pixel 6 pro. how can i unlock bootloader? oem unlock option appears grayed out. hoy can i know is my device is pay off
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Android
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I got my wife a new iPhone 12. Put in the SIM card from her iPhone 11 and it only gets LTE service. While my iPhone 12 is getting 5G. Do I need to get a new SIM card so she can get 5G?
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Apple
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Hello , so I have a AT&T branded S22 Ultra and was wondering if I pay it off and get it unlocked , does the Google messages App become the unlocked version or with it still be the ATT version . Example, when I go to Google messages and go into the chat features , it says that RCS is provided by
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Samsung
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Looking for texts sent while phone battery was dead
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Account & Usage
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Good morning, I’m reaching out because Im still having trouble getting my devices unlocked. I moved most of my lines to Tmobile to take advantage of their reimbursement program, I learned that the phones needed to be paid off first and unlocked.
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Apple
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I have numerous line items labeled "data transfer". What is this? On my sons bill "data" is labeled "data" and he is a teenager on the phone much more than I am. Is there a difference?
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Wireless Billing
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I needed to update my password for security reasons. Now I can not get my sbcglobal.net email to recognize my new password. Please assist if you can. Also, when I updated my profile (I did this on my computer), the profile asks for a recovery phone number but it has to be an AT&T ph
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Other Phones & Devices