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My Mom got a phone call from MY phone and it was TURNED OFF!!

I am currently travelling in Europe and my prepaid AT&T phone is turned off as I do not have service outside of the US. I have it physically turned off!  It is paid up and I will turn it back on for use when I am back in the US in a couple of weeks.  But this morning my Mom got a call

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56

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Unlocking my device

I bought my phone from Dollar general never put service on it cuz I used Wi-Fi now I need service but don't want to use at&ts service

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55

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Locked phone

I bought a couple of used phones, apparently they are locked to att? How do I get them unlocked?

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51

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Device Trade In not eligible

​I recently bought the S22 Ultra under the impression I was going to receive a $800 credit. I sent my old device in and got an email saying it was received by the warehouse. After a couple month of not seeing the credit I called support and they informed me that the activation lock was still on and

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49

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Att locked samsung phone getting 0.x speeds on 5ge but 20+ on 4g

It seems that I have tried everything I can to get reception but I cannot. At my job I can get a few minutes of 4g a day that nets me 20+mb speeds, but most of the day I get 1 bar at 0.3mb speeds if that and basic music streaming will not load on 5ge. Since 5ge is lte, is there any options? I've tri

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Can I get any text or sms after I deleted them?

I have no backups and At&t only gives time of sent and received text.  

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46

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Does unlimited starter plan qualify for trade in deal

​I'm looking to switch to ATT and want to get the Pixel 7 pro. I have 3 lines I will be switching. I am trying to figure out if the unlimited starter plan qualifies for the trade in credit that would make the phone free. The details on the deal say that it requires an unlimited plan that costs $75 o

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45

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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45

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Brand new defective device and AT&t will not allow me to exchange

Got a brand new phone today and the battery only lasts for like 4 hours with nothing running. Tried to call AT&t and after 2 hours on the phone hung up without a replacement. They are trying to make me give them more money. Why do we have to contact the attorney general to complete a simple orde

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44

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Unknown phone number issue withprepaid set up??

I'm trying to do everything I'm trying to set up the phone with a prepaid card from AT&t on a AT&t phone and this phone that I'm using currently texting right now but they're saying that the phone has an unknown phone number and I'm trying to accumulate where do I get the phone number from t

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43

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Can I pay in installments?

Hello, I bought an iPhone x blocked on the at & t network on ebay, sent it and a request to unlock it and received an answer that there are installment debts, what should I do next? How can I find out the amount? How to pay off debt and unlock iphone?

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42

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How to unlock a phone?

unlock service

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41

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Transfer phone number

Right now I have straight talk and thinking about switching to AT&T, but first I would like to know if I can transfer my current phone number

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41

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Accepted IDs for newcomers for trade-in and purchase a phone

Hi, My husband and I have recently moved to the US. I have recently gotten my social security card. Is it an acceptable ID that I can present for trade-in and buying a new phone from AT&T? Thank you

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40

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Family safety monitoring

Is there an ATT-provided app to monitor our family for safety and ensure that our kids are not on their phones when we are asleep already? Thanks

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40

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How do I keep my old phone number when switching phones

I've been using an old LG Escape2 for years. It's finally time to switch to a newer phone. I want to get a slightly used Google Pixel 6. The one I'm looking at is locked. When I get the Pixel, how do I unlock it? And, secondly, how do I keep the same phone number as before? Thanks

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40

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Changed number a week ago factory reset no network

Hello I changed my number. Then when I checked the about phone and it still had the old number. So I factory reset the phone hoping that it would fix this. Now, the phone says that it cannot connect to network.. I cannot make any calls of any kind and I am having to use wifi to perform tasks. How d

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39

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att international day pass

very terrible service. Nathan ( Supervisor) in service denied to listen to and was not supportive at all. Terrible service. ATT charged me $100 for International service and there was hardly any service overseas. Hope ATT improves service and refund my money.

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38

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Cancel service for incapacitated hospice patient using POA

I have Power Of Attorney for a person who is in incapacitated and has been moved to an in-patient hospice facility. An ATT bill is being drafted via her debit card each month.  I am trying to determine how to cancel these ATT services as she is no longer using them.  I do not know her ATT

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38

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See text messages

Look at text messages on a phone that’s on my account

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38

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