Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (168)

Views

Accepted Solution

Official Solution

I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

Questions

259

1

0

Accepted Solution

Official Solution

Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

Questions

233

1

0

Accepted Solution

Official Solution

Unlock phone

How can oi unlock my phone if it's still on my cousin's account and if knot since its attack pre paid can I just get a attachment service card from Walmart and use it like that 

Questions

149

3

0

Accepted Solution

Official Solution

Need to obtain old phone records

I have been trying to obtain text and call log from past that are no longer available online. I cannot seem to find out how to request this. I understand I will need to pay but no one can seem to help me.

Questions

145

1

0

Accepted Solution

Official Solution

Don't want the $ of my newly purchased iPhone 14Pro & iPad ...

I knew I'd need to go through one billing cycle (paid on the 21st of each month) w the added charges of my newly purchased iPhone 14Pro w new iPad--and so, my Mar summary and bill can be accessed to see that the charges reflect these 2 purchases. I can't locate anywhere on the site where I can pay

Questions

120

3

0

Accepted Solution

Official Solution

Prepaid account

att keep sending a bill and its not able to be paid for can it be paid off and deactivated from home or does one need to visit a store to deactivate it even though the sim card and number are no longer available

Questions

111

1

0

Accepted Solution

Official Solution

Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

Questions

104

1

0

Accepted Solution

Official Solution

International Day Pass Use from the US to another country

AT&T's website states the following: Unlimited talk applies to calls to the U.S., or within and between International Day Pass countries. Long distance rates apply to all other calls. I made a call to St. Kitts from the US and was charged $51 for 17 minutes. Would a call from the US to ano

Questions

104

7

0

Accepted Solution

Official Solution

Name used to register new number

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

Questions

103

5

0

Accepted Solution

Official Solution

Can I setup a passcode for security

set up a passcode for security

Questions

96

2

0

Accepted Solution

Official Solution

i have an ATT prepaid $.35 a minute account with $200 in it which is set to expire in may, 2023 ... what are my options ?

hi ... i'm a senior who has an ATT pre-paid $.35 a minute account with a $200 balance in it ... apparently the balance expires may of 2023 ... this phone is only used for emergencies ... it used to be $.10 a minute ... i never got anything from ATT saying the price was going up ... !! what are my op

Questions

91

24

0

Accepted Solution

Official Solution

Home experts fraud

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

Questions

86

4

0

Accepted Solution

Official Solution

Death of a customer

I am the Executor of my friend's estate and need to cancel/close out his ATT Pre-Paid card that charges monthly to his credit card.   I do not have a password to his account but I have his name of course.

Questions

82

1

0

Accepted Solution

Official Solution

Closed

Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

Questions

71

5

0

Accepted Solution

Official Solution

How can I re-sign up for AT&T and direct bill pay?

Lost ID and password

Questions

69

1

0

Accepted Solution

Official Solution

Coverage in The Bahamas with the AT&T Unlimited Elite Plan

I currently have the AT&T Unlimited Elite Plan. What existing coverage is provided in The Bahamas on this plan?

Questions

65

1

0

Accepted Solution

Official Solution

Will I lose my Mobile discount if I apply for ACP for Internet?

I currently have 300mb ATT Fiber and am on the discounted ATT Starter Phone plan i'm wondering if adding ACP to receive a discount on my internet would effect my phone plan at all

Questions

63

1

0

Accepted Solution

Official Solution

Cruise options and Bahamas

What are the best options for Bahamas and cruise with att?

Questions

62

1

0

Accepted Solution

Official Solution

Caller ID

How do we get our names to show up on other peoples caller id from each device. Like if I call some on I want my name to show up on their phone.

Questions

59

1

0

Accepted Solution

Official Solution

esim card for Japan

I am traveling to Japan and will probably buy a data only esim from another provider to use for internet for 30 days.   1) If I activate the esim card before I leave the U.S., will my iphone still operate as normal before I leave the U.S.?   2)  While in Japan, will I still

Questions

59

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.