Hi, when I try and unlock this device by entering the IMEI number, I receive a message that it is not associated with the AT&T network. Any thoughts on how I can get this resolved? Thanks, Andre

I bought a phone Samsung a71 from my cousin it's paid for no problem but when I tried to activate it it says on another account, can she remove it from account so I can get activateed

Tried removing app data, uninstall, etc. Nothing allows this to upload contacts. App has all permissions.

My Visual Voice Mail stopped working a few months ago. Still shows app and can still check and receive voice mails; however, no longer notifies me that there is a message. I just have to check periodically but by holding down "1".  When I go in and hit refresh, I get Error code 999.  I ha

HelloI have an iPhone 11 Pro that I had purchased from ATT via the installment plan in 2020. The last installment was paid off in December 2022. I am now trying to unlock the phone but the unlock request is being denied with the message "We can’t unlock your device because it’s no longer active on a

Has anyone had problems with this phone associated with the top half not working?

This probably started a month or so ago. I don't get many voicemail messages, probably several a month.  They used to stay until I decided to delete them   Now they are deleted after a day or two.  They are just gone, I do not delete them. Is this a bug from an update? I trie

Is there a way to print my text messages without screenshotting them all?

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

We currently have NO SERVICE in Ellwood City, PA. Your site says there are no issues.  

Have called AT&T Support and they keep saying it'll be fixed. Reset my network, still doesn't work, wifi router is fine, no issues there and phone not blocked. In fact, Wifi Calling not working on several different types of routers. The issue: Use the phone for work, poor reception at my home an

Does anyone have any luck submitting a dispute? The page keeps spinning after I include my supporting documents.   I was told to file a claim with USPS by the AT&T supervisor I spoke to after the customer service agent send me the label to use for my return and the package was tamper

Active Armor blocking unblocked numbers

​​​99% of the posts in regard to calling CS are negative so I had to let everyone know that there ARE great CS agents out there.​​​ ​​​My daughter and I share a wireless account. She has an iPhone 14 she bought from Apple.  She's about to go on tour and will be traveling extensively. 

I'm specifically asking about getting a report/log of all SUPPORT activity on a BUSINESS wireless account (but it would be great if this is available for personal accounts as well). This would specifically show all the support tickets created for my Business account for any period (lets just say the

About 7 months ago my family switched from Verizon to AT&T. Everything seems great except for the fact that I can no longer reliably receive MMS messages from Verizon users on my Samsung S22.  This includes picture messages or group messages.  I've been on tech support multiple times

Ported my phone yesterday and had problems and took about 30 min on phone with ATT prepaid. Noticed wasn't receiving texts from verizon. Called in spent almost 2hours on phone. They created a ticket and said it would take 5- 8 days. Well just 1 day later ATT called and said higher ups are telling me

I paid off my phone about 5 days ago. My device meets all eligibility requirements, but for some reason my request keeps getting denied. I spoke to someone yesterday who said they pushed my unlock through and to wait 24 hours and try again. Waited 24 hours and tried again as instructed, now I’ve got

My service plan expired and I couldn't use my debit card. I was offered Bridge Pay, and my service was connected. I went into the 611 customer line to pay my bill. My mobile service was shut off, because the two plans conflicted. I wasn't told by the representative that if I paid my bill before the

Just backed up my phone on AT&t personal cloud backup but I can't see the items that are back up despite it saying 1744 messages backed up and 87 phone calls backed up in the connections I cannot restore them to my phone because it says back up content zero how do I fix this