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Unlock phone

I have a iphone 6s plus that was on the At&t network, it was unlocked when I went to new carrier but bought a new phone with the new carrier. Now I need to use this phone but it says it's not unlocked. I received the unlock confirmation from At&t so why can't I use it with new carrier

Questions

 • Apple

60

1

0

Unlock

I didn't realize what a smart decision it was to leave AT&T after over 10 years being with this cellular carrier. I've spent 3 days, going back and forth to their store and many hours online and on the phone trying to unlock my phones for the switch. Yup, along with the super high monthly fees, over

Questions

 • Wireless Account

123

4

0

0

Approved Unlock Request has Unlock Code 0

I just submitted request to unlock phone. Request was approved but the Code provided is 0. I submitted a second request and received the same unlock code 0

Questions

 • Samsung

83

2

0

Unlock code

HelloI was approved to unlock my Microsoft Lumia 640LTE, i received the unlock instructions by mail but didn't get the unlock code

Questions

 • Android

39

1

0

Unlock

I need to get this phone unlocked because I am going out of the country but I keep getting denied. My grandmother upgraded her phone to the iPhone 6 but she didn't like it so she gave it to me to use, the phone is still under contract but she has been a customer for 12 years and will continue to be

Questions

 • Apple

185

5

0

0

Samsung unlock

I submitted Samsung unlock request. They approved it and sent me an e-mail: "CASE: ....IMEI: ....UNLOCK CODE: No Unlock Code NeededWe have reviewed your request and confirmed that the device may be unlocked. Please follow the unlock instructions below to unlock your device. Please allow 24 hours upo

Questions

 • Samsung

315

1

0

0

Unlock Phone

I signed up with AT&T less than 60 days ago.  When I went to add my fiancee, they wanted to charge full price for her phone.  The only other option was to add a third line that I'd pay for every month but wouldn't even have a phone associated with it.  We found a better deal with another carrier and

Questions

 • Wireless Account

246

7

0

0

Unlock email missing unlock code

Received the unlock code e-mail without the 8 digit unlock code. I thought I am the only one who is facing this issue. It seems there are so many like me. AT&T please look into this issue.  Your unlock code: Unlock instructions: Unlock Steps - Use Non-AT&T SIM Card1. Power off the device, remove the

Questions

 • Android

938

1

0

0

Unlock device

Why could I unlock a device that was only active for 2 months and when I get a new phone and try to unlock it it says I need service for 6 months. All I need is an unlock code so I can use my service that works at my house

Questions

 • Account & Usage

80

1

0

0

unlock request

I bought a phone and wanted to unlock it, but the answer came that I often do it, and I did it only once. Device IMEI number: [EDITED] Request number: NUL264878620375 I got an e-mail Looks like you didn't confirm your request. Device IMEI number: [EDITED] Request number: NUL264878620375 Hi

Questions

 • Apple

82

1

0

Accepted Solution

Official Solution

Can't unlock phone using AT&T's unlock webpage.

I am trying to unlock a phone which has been fully paid off about six months ago, but AT&T's unlock portal doesn't work.  I got messages saying there were networking difficulties, and then after several attempts I received a message that I have attempted to unlock my phone too many times and to try

Questions

 • Apple

566

10

0

0

unlock

My daughter somehow locked my husband's phone and we are unable to get it unlocked. What can we do. He can answer calls but can't do anything else.

Questions

 • Samsung

418

3

0

0

Unlock simcard

Hello..I'll get to point,I just bought this phone online  is a note 5..  it showed the fone to be unlock well it's note I send a request to unlock it they're checking it out it what it sed..now my sim card am white a another network not at&t can I unlock my sim do I even have too or should I call my

Questions

 • Phones, Tablets & Devices

91

1

0

0

Cant unlock

Got unlock code put new sim card in know automatic place to put code went to Call screen put code there said unlock successful but phone still isn't unlocked what do I do.

Questions

 • Samsung

197

2

0

0

Unlock email missing unlock code..!!!

Hi,I created online request for unlock my mobile phone and received below email.  But the unlock code is missing from email.  I called 1800 listed below, but no use.Thanks.============================Unlock request number: xxxxxxxxThank you for contacting AT&T about unlocking your mobile device.Cong

Questions

 • Android

881

2

0

0

Received unlock instruction but no unlock code

Hi, I requested an unlock code for my Samsung Galaxy Note 3. When I check my unlock status here: https://www.att.com/deviceunlock/#/status It says it was approved and it gave me instructions on how to unlock the phone but it didn't give me an unlock code.

Questions

 • Other Phones & Devices

136

2

0

0

Unlock email missing unlock code

Called customer service but they had no clue and no access to data. Couldn't figure out what to do.Any help much appreciated!Unlock request number: 30251595Thank you for contacting AT&T about unlocking your mobile device.Congratulations! Here are your unlock instructions:Ten unsuccessful unlock atte

Questions

 • Other Phones & Devices

436

3

0

0

Unlock Confirmation

I recently upgraded. I wanted to unlock and sell my old phone. I wiped it. Then later I went through the process and my unlock and was approved and I was given 2 options to complete the unlock of my phone:Using a Non-AT&T SIM Card:1.

Questions

 • Apple

73

0

0

0

Eligible for Unlock -- ATT won't Unlock

I bought my Galaxy S6 from ATT. My contract was completed in November 2016. I am eligible for unlock. I have not upgraded by phone. The unlock portal refuses to unlock my phone. It tells me I recently upgraded. I contacted wireless customer sevice. They agree that I did not recently upgrade and shou

Questions

 • Android

144

1

0

0

Accepted Solution

Official Solution

unlock device

Hi!Can you help me to unlock my device?I left a request to unlock and got an answer:We can't unlock your device today.Device IMEI number: 013789004033695Request number: NUL964638182678Hi SERGEY,You've tried to unlock this device too many times. Wait 30 days and then submit a new request.Thanks for c

Questions

 • Apple

292

1

0

0

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