Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (79.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Unlock phone

How to unlock my iphone

Questions

104

1

0

0

Accepted Solution

Official Solution

Unlock Phone

Went to ATT site for unlocking phone and it said "Looks like we can't unlock your device. You canceled service for this device within the 14-day return policy period.". Is there any other way to unlock the phone?

Questions

463

4

0

Received unlock instructions but no unlock code

I sent out a request to unlock my iPhone 4. Within an hour, I received an email: Congratulations! Your request was approved. Instructions to unlock included but there is No Unlock Code.

Questions

6.8K

11

0

Accepted Solution

Official Solution

Network unlock

I'm trying to network unlock a Samsung a01 but am getting nowhere

Questions

51

3

0

Accepted Solution

Official Solution

Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

149

5

0

Approved Unlock Request has Unlock Code 0

I just submitted request to unlock phone. Request was approved but the Code provided is 0. I submitted a second request and received the same unlock code 0

Questions

120

2

0

Unlock code

Waiting for my Unlock code said will take from 0-2 hrs and still no unlock request number any one can help???

Questions

224

1

0

0

Accepted Solution

Official Solution

Unlock my IPhone

25 hours ago I paid the full amount that was on my phone to unlock it. Now I'm trying to unlock it but it's saying that my phone is still under contract.Is there any other way to unlock my phone?iPhone 6

Questions

1.1K

1

0

0

Accepted Solution

Unlock request

I submitted unlock request with Req ID (Edited as per Community Guidelines) and was approved. However the email with the code has some gibberish variable name instead of the unlock code: The email looks like below: (see bolded and underlined) ---------------------------------------------

Questions

301

1

0

Unlock device

Why could I unlock a device that was only active for 2 months and when I get a new phone and try to unlock it it says I need service for 6 months. All I need is an unlock code so I can use my service that works at my house

Questions

83

1

0

0

Unlock Issue

I’ve been trying to unlock a Iphon2 that is completely paid off through a payment plan, yet when I submit an unlock request it says it is not paid off. I have checked multiple times and it meets all the unlock requirements. What’s the next step to getting my phone unlocked.

Questions

21

3

0

Device unlock

Hi, i have approved unlock request, and in following mail i have these instructions: Use these instructions and this code from your device's manufacturer to unlock your device. Your unlock code: ***********   Your unlock instructions: ${masterData.unlockInstruction}

Questions

106

7

0

Unlock

How I could unlock my phone using mg globe poatpaid sim?

Questions

119

3

0

0

Unlock code

Unlock email missing unlock code

Questions

96

2

0

Accepted Solution

Official Solution

Unlock

Hi, I bought a cell phone that had service with AT & T thinking that it would work with AT & T Mexico. and I already realized that I have to unlock it. When I enter the page I get the error: it seems that the device you want to unlock is active in another account at & t.I no longer have the way to c

Questions

1.1K

1

0

0

Accepted Solution

Official Solution

Network Unlock code

Hi, I tried unlocking my Samsung J3 (2019) by carefully entering the code that I received by mail. But the device displays "incorrect code".The problem is that I was sent the "device unlock code" by AT&T. However, I am asked for the "network unlock code" to unlock my phone.

Questions

3.8K

7

0

Invalid unlock code

Hi, I am trying to unlock my Galaxy S20+ and sent unlock request. I got approval for unlock request with unlock code "0". I think this is invalid unlock code, and how can I get correct unlock code for my device.

Questions

81

1

0

unlock

Hello, i bought a unlocked phone on ebay in germany, now since i had to reset the phone the unlock is gone Can you please unlock it again???

Questions

148

3

0

Unlock

Help me,please to unlock my Elevate ,reset to factory settings by  oversight... Device was unlocked.On the unlock page constantly network error. IMEI 012701004485636 WBR frog.routkovski@gmail.com

Questions

86

1

0

Accepted Solution

Official Solution

unlock request problem

i have requested a unlock for my iphone xr. the problem is, there is no email confirmation for almost 48 hrs. then i received it just a few minutes ago , the problem is, it is already expired . i tried requesting again but the unlock portal is saying i have pending unlock request for the phone. so,

Questions

48

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.