
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
how can I unblock calls that vave been blocked?
Questions
•
AT&T Phone Features
Well I have the unlock code but when I type it into the phone.the failed to unlock because it needs to be unblocked first
Questions
•
Android
I have a LG V20 that was purchased through AT&T and paid off that was unlocked prior to an overseas move. The phone wasn't used for awhile before finally getting a new SIM card with another carrier; however, when plugging in the new SIM it says it it still "network locked".Called customer service ba
Questions
•
Android
I blocked a device using , smart home manger. I have tried several times to unblock this device & it says device cannot be managed at this time. It will not unblock i.. help please
Questions
•
AT&T Internet Features
Closed
I have a landline ATT phone with a call block button on the hand held. I was wondering how to unblock a cell phone number that was block by mistake.
Questions
•
AT&T Phone Features
I am looking to buy an iPhone 6. I was told not to buy an unlocked phone because some features don't work properly with at&t. Told I need to buy an at&t locked iPhone. Is this true?
Questions
•
Apple
Accepted Solution
Official Solution
I've completed my saervice agreement of 2 yrs quite a while ago. How can I tell if my phone is loocked or unlocked?
Questions
•
Android
I request unlock for iPhone 6 plus. Request number NUL322898740317. I receive an email with confirmation that the device was unlocked but is not. I unable to activate it with my chip (i´m in Brazil). I call Apple support and the girl inform me that the device isn´t unlock. The at&t inform me that is
Questions
•
Apple
On October 23, 2018 I bought an LG Phoenix cell phone. The seller told me that this cell phone was unlocked and that it could be used for any operator and that it could also be used in Latin America, which is where I come from, because I am a Venezuelan tourist visiting Miami. The cell phone worked
Questions
•
Android
I had my samsung s4 mini unlocked a year ago and traveled outside the US where I bought a pre-paid plan/sim card. I put my AT&T sim card back in when I returned. I'm traveling again and just spoke to an AT&T customer service rep who looked at my account and said my phone is locked. Does AT&T re-lock
Questions
•
Phone & Device Upgrades
Trying to unlock paid iPhone online but email says I can’t unlick because phone is not paid off
Questions
•
Apple
Huawei ascend c.f. prepaid at&t phone turns on and sAys unblock code.. I repeat UNBLOCK CODE NOT.UNBLOCK CODE.. WHST DOES IT ? Cause I can dismiss it and get right into the phone but still says emergency calls only? help
Questions
•
Other Phones & Devices
Hi, I have been trying to unlock my phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: Looks like you haven't paid off your device yet. Follow these steps to pay off your contract. Then, wait 24 hours before you submit a new reques
Questions
•
Android
I tried the * and number I want to unblock and *. And it didn’t unblock any other way if this doesn’t work.
Questions
•
AT&T Phone Features
Closed
I purchased a GSM unlocked phone from Apple. I Used in on Verizon prepaid for a while and switched to ATT Gophone prepaid for a few months. I relocated and ATT does not have cell service where my home is. I tried to switch back to Verizon but it is now locked to ATT. They wont unlock it until Ive be
Questions
•
Phones, Tablets & Devices
Hello, I live in Mexico City and I have been trying to unlock my device (an iPhone 6) for over a week and the people that work at AT&T just make things more difficult everytime I go. I have the IMEI code and everything necessary to be able to unblock my device but they just won't make it happen. Can
Questions
•
Apple
For the life of me I cannot figure out how to block and unblock caller. I have an Alcatel 4060_A. HELP!!!
Questions
•
Android
there show message when i try to unlock my phone lg v1'0 g900 at&t"this phone permanently locked and can not be unlocked"i just buying it... and try to unlock sim card provider in indonesian.how i can solved the probleme? thxs...before...note : i have been given code by at&t to unlock but i cant us
Questions
•
Android
I reset my lock screen to use a knock code when unlocking my phone. The knock code I'm using is the correct one but is not unlocking my phone. What do I need to do to unlock my phone and get the knock code removed.
Questions
•
Android
Received the unlock code e-mail without the 8 digit unlock code. I thought I am the only one who is facing this issue. It seems there are so many like me. AT&T please look into this issue. Your unlock code: Unlock instructions: Unlock Steps - Use Non-AT&T SIM Card1. Power off the device, remove the
Questions
•
Android