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Unlock email missing unlock code

Called customer service but they had no clue and no access to data. Couldn't figure out what to do.Any help much appreciated!Unlock request number: 30251595Thank you for contacting AT&T about unlocking your mobile device.Congratulations! Here are your unlock instructions:Ten unsuccessful unlock atte

Questions

 • Other Phones & Devices

439

3

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Unlock for international travel vs unlock for domestic?

I am traveling in Japan using my prepaid handset and I tried to unlock my phone and insert a SIM card from a Japanese carrier. The unlock said it was successful but when I put the Japanese SIM in it did not work. I took it to the manager and he showed me it worked on other phones and said it was a p

Questions

 • Other Phones & Devices

282

2

0

0

Unlock Unsuccessful

Hi received an unlock code with the following instructions from ATT for my paid off Samsung Galaxy S7. Your unlock code: xxxxxxxx Unlock instructions:1. Power off the device and remove the SIM card.2. Power on the device.3. Enter #0111*, the unlock code, and #. The device cycles off and back on.Note

Questions

 • Android

806

2

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Unlock Device

Hello, I have tried for the past three months to unlock my device even after it has met the requirements and it has yet to be unlocked. I don’t understand why it’s so hard to unlock a phone that has met the requirements. It’s not fair to your customers that complete their part. I would appreciate if

Questions

 • Apple

173

2

0

0

Accepted Solution

Official Solution

HOW ARE YOU TODAY? UNLOCK

I got iPhone 5 black that is a gift from my friend, but it’s locked. I heard AT&T can unlock iPhone off-contract. So can you help me check my iPhone can unlock?My IMEI:  0134...I can’t call AT&T service bacause I’m living in Vietnam.​Look forward to hearing from you. THANH YOU SO MUCH

Questions

 • Apple

342

2

0

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Unlock device

I went through the process to unlock my iPhone 7 Plus.  They approved my unlock request.  Then I followed the instructions.  I backed up my phone.  Erased my phone and restored from my backup.  But I’m not sure if it’s unlocked or not.   How can I tell if my device is unlocked?

Questions

 • Apple

99

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Unlock device

My device is att unlocked and its not in contact or i also waited for 14 days to unlock device but i am able put unlock request.. what should i do ?@ATTMobilityCare. Please help me

Questions

 • Apple

121

0

0

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Device Unlock

Hello, I tried to unlock iPhone a lot of times and I got knocked off an error "You've tried to unlock this device too many times. Wait 30 days and then" But I need to unlock it now, it came from not knowing how to unlock, help please

Questions

 • Apple

164

1

0

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Unlock request approved without unlock code

Hi ,I have submitted an unlock request for my Samsung S5 device. I got a mail that request is approved but Unlock code and instructions are blank. what should I do to get my unlock code ?

Questions

 • Android

152

2

0

0

Accepted Solution

Official Solution

Device Unlock

I put in a device unlock request online on 10/10/2018...5 days ago. When I check the status of my unlock request it still reads in progress. I called att customer service and they said it was ok'd for unlock and yet I have not received an unlock code for my phone...that I own. I wish this company wo

Questions

 • Other Phones & Devices

289

2

0

0

Just received my unlock code... Unlock code 0.

My request was approved.  But the unlock code I just received for my Amazon Fire phone is only one number, zero (0).  What do I do? There also were no directions in the email (eventhough it said there were directions) but I got that information on line.  Still I only have a zero as the unlock code s

Questions

 • Other Phones & Devices

275

1

0

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Unlock iPhone

Have a licked iPhone. Went to at AT&T ‘s device unlock website and filled in form. Received email stating device unlock request approved. It also said use the instructions given below tounlock device. And then it’s blank. No unlock code. What do I do? I am no longer att cellular customer. When I cal

Questions

 • Apple

225

1

0

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Received unlock instructions but no unlock code

I recieved an approved email, but no unlock code for my device to be unlocked. There is no specific instruction on how to get my phone unlocked with no codes at all. Please give me an assistance for this issue. Thanks. The email I received from at&t is attached below:   Congratulations! Your request

Questions

 • Phone & Device Upgrades

442

1

0

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unlock codes

Requested att unlock my phone. Was told that my phone was not uncontract and that it was paid for, I was also told that they couldn't unlock my phone due to my sims card. A case number was assigned and was told I would get an email in 24 hours. I received an email from att and was told my case was c

Questions

 • Wearables

312

3

0

Accepted Solution

Official Solution

Unlock GoPhone and I got denied to unlock

Unlock Code Denied Hi There,I bought a phone from Amazon US, that is locked on to AT&T and isNokia Lumia 520 (AT&T Go Phone) No Annual Contract (Discontinued by Manufacturer) and was a brand new one.I am in South Korea and when tried unlocking it stated that "We can’t unlock this device because it h

Questions

 • More AT&T PREPAID Discussions

1.1K

8

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Received unlock instructions but no unlock code

I sent out a request to unlock my iPhone 4. Within an hour, I received an email: Congratulations! Your request was approved. Instructions to unlock included but there is No Unlock Code.

Questions

 • Other Phones & Devices

6.7K

11

0

unlock code didn't unlock my device

I followed the steps carefully, but when I entered the unlock code sent to me by AT&T it didn't unlock my device.

Questions

 • Android

175

1

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Unlock help

I bought a Samsung Express Prime 2 back in late December on Craigslist. Used to be you could use any sim on a GSM phone if the carrier was also GSM (I know there are exceptions. I have a Verizon phone that can be used on GSM and I did not have to go through any process to unlock it). Sadly when I in

Questions

 • Android

101

2

0

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Unlock Help!

I had gotten a “free” Iphone 7 plus in my ex boyfriends account about a year ago because he met all the requirements for that promotion at the time.When he and I broke up, I went to open my own Att account and bring that phone w me. I was told I had to purchase the phone as I was not able to bring o

Questions

 • Apple

76

0

0

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UNLOCK ZTE Z831 O UNLOCK COUNT

HOW TO UNLOCK OR RESET ZTE Z831 O UNLOCK COUNT

Questions

 • Android

2.5K

5

0

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