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Conlo5's profile

Contributor

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2 Messages

Thu, May 7, 2015 1:14 PM

Zoomed Lock Screen Picture

Ever since the Lollipop update, my lock screen picture is fine until it randomly is zoomed and I can't fix it. This has happened at least 3 times now and the only way I can figure to fix it is to restart the phone which is not what I want to continue to do. Please help...

Community Support

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15.2K Messages

7 y مضت

Hi there @Conlo5

 

I’m sorry to hear that your lock screen image has been behaving oddly. I’d be happy to help! Can you please let us know what make/model device you are using so we can find the best way to solve this issue?

 

Thanks,

Charise

GLIMMERMAN76

ACE - Expert

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23.4K Messages

7 y مضت

@ATTMobilityCare

 

Its a S5 its in the tags for the post.

Contributor

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2 Messages

7 y مضت

Galaxy S5 Active

Community Support

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15.2K Messages

7 y مضت

Hi @Conlo5

 

Thanks! It sounds like this may be a bug in the TouchWiz software. Does this occur if you change the image to something else? Are there any steps you can take to replicate the issue, such as if you are using an app and you lock the screen, this occurs when you unlock?

 

Thanks,

Charise

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