The Samsung Galaxy S24
PoohsFriend's profile

1 Message

Wednesday, February 28th, 2024 7:13 PM

Your phone's not registered on a network

Your phone's not registered on a network. You can only make emergency calls. My Samsung S22 Ultra has consistently done this since last week. I can not use phone or text, but I can use the internet & messenger.

Community Support

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231.3K Messages

2 months ago

Hi @PoohsFriend,

 

I understand your concern. Let's get the help you need.

 

Learn how to resolve issues with making and receiving calls and texts by checking device settings.

 

  • Check the SIM card and re-enter the PIN The first thing we have to check before entering other more complicated processes is if the problem is in the SIM card or in our mobile.
  • Correct settings for making calls.
  • Reset network settings on Android and iOS.
  • Check the status of the network with your operator.

Try these tips to get your phone working again

More troubleshooting tips.

I hope the above information helps!

 

Please get back to us if you still face any issues or need further assistance.

 

Thank you,

Justin, AT&T Community Specialist.

 

ACE - Sage

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117K Messages

2 months ago

If you Google the problem, this is specifically a Samsung s22 ultra problem across all North American models.

Samsung cheaped out on hardware, specifically on this model phone. Most of the managed to make it over that one year warranty which means Samsung has been refusing to repair or replace defective phones. My recommendation is that you be extremely firm with Samsung and request that they repair or replace the device at no cost to you.

The only way to prove the device has faulty manufacturing maybe to have it repaired first and then insist Samsung reimburse you. The repair costs have been as little as $40 for a burnt out antenna, to $120 for a bad motherboard chip.   Neither of these things should happen to a device that is only two years old.

AT&T cannot help you, It is not a software or network problem.

Unless you purchased it very late you are out of the warranty window where AT&T can do anything as far as warranty and replacing it with a identical device will likely yield the identical problem.

    If you have insurance, but the same problem as warranty, they may replace it with an identical, and equally defective device.

This is Samsung's fault. Samsung should make it right. They are of course extremely reluctant.  I have suggested everyone with this phone needs to collectively go after Samsung, but that's sort of discussion isn't permitted on this forum so you'll have to take it somewhere else, like reddit, or on Samsung's own forum.  

(edited)

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