The Samsung Galaxy S24
germs92's profile

14 Messages

Tuesday, December 26th, 2023 11:41 AM

Your phone is not registered on a network

Sunday night my phone randomly said no service. Reset the phone it turned back on with 4g instead of 5g. After a few minutes it said no service again. Reset again nothing. Reached out to Customer service via text. Then tried resetting network phone etc. Said they'll have to do a ticket. Haven't had service on my phone since. 

ACE - Sage

 • 

116.9K Messages

4 months ago

S22 series?  Has it done an OS update recently?

14 Messages

4 months ago

I think it did maybe a few days ago. I honestly can't remember but I do think so. Interesting 

Community Support

 • 

231.2K Messages

4 months ago

Hey there, we understand the importance of having uninterrupted network services and here to help.

 

To narrow down the situation, let's start of with a few questions:

 

1) are you using a physical SIM, as a physical SIM can have hardware/software glitches at times and require replacement at the store.

2) As you have already tried Resetting your phone, you can update your phone to the latest version and try an E-SIM.

 

Please let us know if this information helps.

 

Thank you for contacting AT&T Community & Forums, 

Ken, AT&T Community Specialist.

 

 

 

 

14 Messages

4 months ago

Thank you. After talking with ATT over the phone the last 3 days and 3 visits to the local store they updated the sim to an e-sim. It worked for about 20 min, then started dropping calls then said no Network connectivity again. I went back to the store they tried everything and said they think it's the internal antenna. I have insurance but I have to pay $275 a day after Christmas to get a new phone is what they are saying? 

Community Support

 • 

231.2K Messages

4 months ago

Hello @germs92, we hope you are doing well.

We are glad you contacted us about that, it's important that we get it fixed. Rest assured, we will work together to find a solution.


We are going to reach out to you via DM to look at your account details and help you further. Please look out for a DM notification from us.

Looking forward to interacting with you! 

Appreciate you reaching out to AT&T Community Forums.
RachelV, AT&T Community Specialist.

14 Messages

4 months ago

Thank you. It's been very difficult. I am also a caregiver to my mother who's a paraplegic the home nurse came in his day off because he said he was calling me yesterday to confirm him coming out today. It's crucial I get this resolved as soon as possible. Thank you so much for the help One more question where do I find my DMs on here

14 Messages

4 months ago

I found the dm but the link they sent doesn't work 

14 Messages

4 months ago

Last night the mods initiated a DM. I had to click a link then it said conversation initiated. They never responded though. I thought it was due to being late last night but this morning the DM is gone??? 

5 Messages

4 months ago

Hello, 

I'm facing the same issue. It all began after the last couple of software updates, and it got worse following the most recent update a few days back on my Galaxy S22 Ultra. This isn't a problem with the phone itself, so the suggestion of buying a new one is absurd. Despite resetting the network and going through all troubleshooting steps multiple times, the service has deteriorated from 5G with 3/4 bars to no service at all during calls. I consistently encounter the error message stating, "your phone is not registered on a network." This situation prevents me from making or receiving calls or texts. Even when a call manages to connect, the person on the other end can't hear me after a few seconds. I spent 2.5 hours at the AT&T corporate store, where I went through two eSIMs, obtained a new physical SIM, and received AT&T tech support. While it temporarily worked at the store, the issue resurfaced about 20 minutes after I got home. The service fluctuates, and the presence of 5G and signal bars doesn't accurately reflect the actual service or signal status. I don't know what is going on, but whatever it is, it needs to be resolved soon. This is my 3rd ticket with Tech Support and am still waiting for a solution. I am beyond frustrated at this point. 

(edited)

Community Support

 • 

231.2K Messages

4 months ago

Hey @Nina_, we understand the importance of your concern. We're here to help get this sorted.

 

In order for us to gather additional details, and  to understand the root of this issue, we will need to take a deeper look into you account. Look out for a DM notification from our end, where we will take things forward.

 

Looking forward to speaking with you.

 

Thank you for visiting AT&T Community Forums!

AndrewP, AT&T Community Specialist. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.